Wren Kitchens Reviews 

99,094
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 8,071 reviews, reviewers overwhelmingly had a great experience with this company. Many people are highly satisfied with the overall service, describing it as outstanding, efficient, and easy from start to finish. Customers consistently highlight the professionalism and helpfulness of the staff, from surveyors to fitters, who are often described as friendly, efficient, and knowledgeable. However, some customers also noted issues with product quality, such as damaged doors, blistering paint, or units not fitting correctly due to design flaws. A few people encountered problems with delivery, including missed dates, long waits for parts, or receiving incorrect items. Additionally, some reviewers were not happy with customer service, reporting unresponsiveness, difficulties with aftercare, or being blamed for issues.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their friendliness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent consultation and... See more

Product

Users describe ambiguous interactions with product, with some customers expressing disappointment with subpar... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers reporting extremely poor... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were super pleased with our experience having Calum D. come in to measure our kitchen. He was prompt, respectful and did a very detailed job. He went out of his way to help us fix a cabinet door wh... See more

Company replied

Rated 5 out of 5 stars

We had an absolutely brilliant appointment with our design surveyor. We had L Barrington and he was super polite and friendly and answered any questions that we asked. He was thorough with his measuri... See more

Company replied

Rated 5 out of 5 stars

We ordered a Wren kitchen and at the final installation stage we found a couple of doors were damaged. We contacted Wren and Farhaaj ordered replacements. These were received quickly, well packed and... See more

Company replied

Rated 5 out of 5 stars

Having had to have my kitchen replaced due to cupboards changing colour. I was amazed how from start to finish my replacement was done. Staff fantastic with holiday dates on my part being taken into c... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

99K reviews

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4.3

All reviews

(99,094)

8,064 reviews in the last 12 months

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Rated 5 out of 5 stars

Mark Rennolds was great

Mark Rennolds was great, explained everything that he was going to be doing for the survey

July 27, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Fran,

We're so pleased to hear that our team member provided great service and clearly explained everything about the survey. We appreciate your positive feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

C Dobson was Very thorough

C Dobson was Very thorough, professional and made some good recommendations .

July 20, 2026
Unprompted review
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Reply from Wren Kitchens

Hi Janaid,

We're so pleased to hear about your positive experience with our team member. It's great to know they were thorough, professional, and provided good recommendations. Thank you for your kind words!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Very efficient.

Very efficient.

July 27, 2026
Unprompted review
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Reply from Wren Kitchens

Hi Alan,

Thank you for your 5 star review!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Kitchen Measure

A Hadnum came out to measure my kitchen for designing later in the shop. He was pleasant, rang to inform me when he would be arriving and prompt. Very good service overall.

July 27, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Luke,

We're so pleased to hear about your positive experience with our measuring service. It's wonderful that our team member was pleasant, prompt, and provided very good service overall.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

L.Albrow very professional.

L.Albrow very prompt, professional, high standard skills.
More than happy, will recommend him to everyone.

July 27, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sandu,

We're delighted to hear about your positive experience with our team member. It's wonderful to know they were prompt, professional, and demonstrated high-standard skills. We appreciate your kind words and recommendation!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Wren kitchen measuring.



Arrived early. Done in 30mins. Sorted !
Thanks to Darren.

July 27, 2026
Unprompted review
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Reply from Wren Kitchens

Hi Gazz,

We're happy to hear that everything was sorted quickly. We appreciate your kind words.

Warm Regards,
Callum

Rated 5 out of 5 stars

Matt was knowledgeable

Matt was knowledgeable, kind and thoughtful. He offered solutions where of use and advice where necessary. A great experience delivered with care and thought. Thank you.

July 27, 2026
Unprompted review
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Reply from Wren Kitchens

Hi Tom,

We are so pleased to hear about your positive experience. It's wonderful that our team member was knowledgeable, kind, and thoughtful, offering helpful solutions and advice.

Warm Regards,
Callum

Rated 5 out of 5 stars

Friendly efficient surveyor

Friendly efficient surveyor, who answered all my questions, great communication, there on time, just a great service, thank you!

July 27, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We are so pleased to hear about your positive experience with our surveyor and the excellent communication you received. Thank you for your kind words.

Warm Regards,
Callum

Rated 5 out of 5 stars

Friendly and personable

Friendly and personable, happy to answer questions and knowledgeable about the subject at hand. Great service

July 27, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Ho Laura,

We're delighted to hear about your positive experience! It's wonderful to know that our team member was friendly, personable, and knowledgeable, and that you received great service. Thank you for your kind words!

Warm Regards,
Callum

Rated 4 out of 5 stars

Courteous and polite service

Courteous and polite service. Measured the kitchen whilst there was other work on going without any issues. Thanks

July 27, 2026
Unprompted review
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Reply from Wren Kitchens

Hi Anish,

We're delighted to hear that our service was courteous and polite, and that our team was able to measure your kitchen without any issues despite ongoing work. Thank you for your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Excellent service from Ryan wheeler who…

Excellent service from Ryan wheeler who came out 👍

July 27, 2026
Unprompted review
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Reply from Wren Kitchens

Hi Abdul,

We appreciate your feedback and are happy to hear that our team member provided excellent service. Thank you for sharing your positive experience!

Warm Regards,
Csllum

Rated 5 out of 5 stars

The surveying appointment was great

The surveying appointment was great. G Jepson arrived on time and was very helpful when surveying. He measured quickly but listened when we mentioned we had awkward pipes from historic appliances. He supported us with getting booked in for a design appointment at the store.

July 27, 2026
Unprompted review
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Reply from Wren Kitchens

Hi Rebecca,

We're so pleased to hear about your excellent experience with our surveying service. It's wonderful that our team member was on time, helpful, and supported you with booking your design appointment. We appreciate your kind feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Kitchen

A. hadnum was very friendly and explained everything we asked him.

July 27, 2026
Unprompted review
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Reply from Wren Kitchens

Hi Abbi,

We are delighted to hear that our team member was very friendly and explained everything so well. We appreciate your positive feedback and kind words.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

I Kvetkovska

I Kvetkovska was on time, very professional and polite. She was very thorough in getting all the information and looking for potential issues. Very highly recommend.

July 27, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Neil,

We are so pleased to hear about your positive experience. It's wonderful that our team member was on time, professional, and thorough in identifying potential issues. We appreciate your high recommendation.

Warm Regards,
Callum

Rated 5 out of 5 stars

Guys were amazing

Guys were amazing, pleasant, accommodating and very professional. They listened to where the kitchen should be placed, as still work required to be done, and supported. Great delivery, great guys.

July 27, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Mark,

We're so pleased to hear about your positive experience! It's wonderful that our team members were amazing, pleasant, accommodating, and professional, and that they supported you with your kitchen placement.

Warm Regards,
Callum

Rated 1 out of 5 stars

Couldn't organize a piss-up in a brewery!!

My 22 year old grandson wanted a new kitchen and I suggested "Wren" as I had seen them advertised. What a mistake, they must have put a rookie designer with him to design his kitchen. It was an L shaped with wall and floor units. What he ended up with was a kitchen without any under counter storage, a large void in the corner and the units stopped about 18 inches short of the end of the wall. This meant there wasnt a wall cupboard above this. My grandson went along with the plan because he didnt know any better. I could have designed a better kitchen with my eyes shut!! He has ended up with no storage for pots and pans etc down below, massive void in corner which could have been utilised and short one wall cupboard. When you think of what you store in the under counter units, pots pans, perhaps small electrical appliances these will all now have to go into wall cupboards which are naturally not very deep. No good complaining, to late now, nothing can be done. He ordered it, he signed for it and it wasnt until it was fitted that I could see how the kitchen designer hadnt got a clue!! They took advantage of a young man with no experience and charged a lot of money for the privledge.

May 27, 2026
Unprompted review
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Reply from Wren Kitchens

Good Afternoon,

Thanks for your review. We’d really like to look into this for you. I’ve sent a request via Trustpilot for your order details so we can check what’s happened and get back to you quickly.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Liam was really helpful and sorted out…

Liam was really helpful and sorted out the refund. I did also mention my splash back did not fit due to plug socket. I had to purchase another splash back with cost me £195.00.

July 27, 2026
Unprompted review
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Reply from Wren Kitchens

Hi Nafisa,

We are glad to hear our team member was helpful with your refund. We are sorry to learn about the issue with the splashback not fitting and the additional cost incurred. We appreciate you bringing this to our attention.

Warm Regards,
Callum

Rated 5 out of 5 stars

Very professional

Very professional, completed with minimal disruption and very polite. I would highly recommend this guy. Cheers Tom.

July 20, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Daniel,

We're delighted to hear about your positive experience and that the work was completed with minimal disruption. Thank you for your kind words and recommendation!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Wardrobes and Kitchen survey

Ryan Wheeler came to our house to measure for fitted wardrobes and kitchen units, he was on time, very polite and professional, kept us informed of the next process.

July 27, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Chris,

We are so pleased to hear about your positive experience with our team member. It's wonderful that they were punctual, polite, and professional, keeping you informed throughout the process.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Laura was very helpful

Laura was very helpful. She was very patient and very thorough. Great service.

July 24, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Elaine,

We're delighted to hear about your positive experience with our team member. It's wonderful to know they were patient and thorough, providing great service. Thank you for your kind words!

Warm Regards,
Sam
Wren Kitchens

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