Wren Kitchens Reviews 

Had a problem with a loose handle on our kitchen. This was fitted two years ago . Got in touch with wren Lindsey at customer services sorted it out in no time. New screws arrived within the week . All ok now cannot fault there after care

Adam Simpson was friendly & professional when he attended to fo survey

Natalie was amazing listened and dealt with issue promptly.
Good phone manner emphatic to the situation.

T moyo was both polite and, efficient and professional explaining the process very well!

This review is only for Bethanie in customer services, she is the only person I have spoken to at Wren who actually sounded interested in helping and trying to resolve the issues. Our whole experience with Wren has been pretty rubbish but talking to Bethanie today has restored my faith slightly, hopefully we will now receive the missing/correct items so we can actually continue with our kitchen refit.
Well done Bethanie, Wren are lucky to have you!

He measured my kitchen great

Excellent service from Keiron Smith..answered my questions and took the family chaos in his stride.
Squeezed in a quick wardrobe measure after the kitchen for us before he left. Very happy, thank you.

Mr g bowman was nothing but presentable , polite and punctual from getting out the van

From when he came into the house he let me answer all my questions and meet my needs with answers that reassured me deeply then we had the usual work patter , he got to work measuring taking photographs and his visual input to how I told him was nothing but spectacular I could not recommend him enough to come into someone else’s home I thank him very much logansemple17@hotmaol

I would like to give special recognition to Natasha for the way she handled my concerns. I was extremely upset and frustrated because of the issues we experienced with our kitchen, but Natasha was incredibly kind, patient and understanding throughout the whole conversation.

She listened to everything I had to say, explained things clearly and did her best to help resolve the situation. Her professionalism and genuinely caring attitude made a difficult situation much easier for me.

Thank you so much, Natasha, for being so helpful and understanding. Wren is very lucky to have someone like you on their customer care team! ⭐⭐⭐⭐⭐

Even before meeting Daulton he had contacted us to talk about what we were hoping for ,which put us at ease for when we did have our first meeting he was very welcoming and listened to our ideas and had some brilliant ideas of his own , he had made a design of our new kitchen beforehand and we all sat down and he listened to what we had to say he wasn't pushy on trying to sell us things that we didn't want but gave us advice about what we would need , we felt so happy when we left our fist meeting and he kept in touch with us about how things were developing and by the time we had our final meeting with daulton we were excited and not at all worried about anything , we will definitely be recommending wren and daulton to our friends and family

Gavin was very polite and helpful.

My enquiry today was dealt with by Samuel Budu who I would happily recommend to anyone. He was courteous, friendly and gently walked me through the process in a most professional manner. On my losing the call towards the end (my error not his) he quickly reconnected on our other number.Having worked in call centres myself, and complaints departments, I would have been more than pleased to have had him on any of my teams.
David Wallbank

We have a kitchen that is less than two years old. The kitchen is falling apart. It is theLinea Infinity range. Doors are peeling and end panels have split. Our kitchen was installed by our own fitter not one provided by Wren. Customer services were not at all helpful! They will not send anyone out to see the kitchen if not fitted by them.They refuse to pay to have new parts installed unless you keep at them again and again. If they do agree to replace the poor quality product that is falling apart,they will only replace like for like,this means that the poor quality product can be replaced with the same standard and you could end up with exactly the same situation in the future. After seven days they close the case if not resolved. You then start again. They even ring to inform you of this or send an email to the effect. Having suggested this to be very frustrating and a waste of time ,customer service staff agree. I would never buy another kitchen from them again!!!

Had a done call about the new kitchen how much is going to cost if to say I can’t afford it and a measure would come to measure it yes he turned up did a good job , after 21 days not heard a single word from wren at Shrewsbury dept bunch of stuck up pricks please go somewhere else bq 2days measures and cost done so wren can go do one

We worked with Tate Johnson to design our kitchen. He didn’t rush us and it was good to see the actual feel and colour of the cabinets. He helped us maximise the cupboard space we asked for and recommended some great ideas that we went with. It was helpful to see it digitally and be able to move things around until we decided on the final one.
The delivery was on time and everything packaged well with no faulty goods.

Good sales process, appalling customer service when something goes wrong

Our initial experience with Wren was fine. The design and sales process was helpful and professional. Unfortunately, that service seems to stop the moment the kitchen is delivered.

Our kitchen arrived today with incorrect parts. One component was clearly labelled “stainless steel” on the packaging, but when opened, the actual component inside was plain white. This isn't a case of us ordering the wrong item — the contents of Wren's own packaging do not match the label.

When I raised this with Wren, I was told that it is my responsibility as the customer to carry out quality checks when the kitchen is delivered.

So apparently, Wren expects customers to unpack every component and check that the product physically inside each package actually matches Wren's own label. I find that astonishing. If a box is labelled as containing the correct stainless-steel component, how is the customer supposed to know that Wren has put something completely different inside without opening and inspecting everything?

Ensuring the correct product is inside correctly labelled packaging is Wren's quality-control responsibility, not the customer's.

It then took 55 minutes on hold to get through to Customer Service. Rather than accepting responsibility for supplying an incorrectly packaged component, we were told it was effectively our fault for arranging our fitter to start on the day the kitchen was delivered.

We were then told replacement parts take 7–10 days to arrive.

This is something Wren should make extremely clear before customers arrange installation. If Wren knows that mistakes can take up to 10 days to rectify, customers should be told this when ordering so they can plan accordingly — not blamed afterwards when Wren supplies the wrong parts.

For a company that sells itself as a kitchen specialist, the after-sales service has been exceptionally poor. Selling someone a kitchen is the easy part. The real test of customer service is what happens when something goes wrong, and based on our experience Wren has failed that test completely.

If I were choosing again, I would go elsewhere. You can buy a comparable kitchen from somewhere like B&Q or Howdens and have the significant advantage of a local branch where problems can potentially be resolved and replacement parts collected, rather than waiting 7–10 days while your kitchen installation is disrupted.

I'd also be very wary of the constant Wren “special offers”, discounts and apparently time-limited promotions. There always seems to be another one. The sense of urgency created during the sales process looks very different once you've been through it.

T moyo done a good job and very friendly 👏

L Mills was very professional and thorough in explaning how Wren works and the overall process. So far, our impression of Wren has been very positive, and we are looking forward to the showroom appointment to finalise the design..

Very happy with the service, P. Ford was very professional and helpful.