Wren Kitchens Reviews 

Great installation today from K Jones. Super friendly, efficient and careful work. Thanks!

Friendly, efficient service. All very professional and helpful.
The staff are a credit to the company.
Thanks Alan - showroom Truro.
Thanks Dave,Jake and Steve on delivery.

Friendly and helped with my enquiry.

I ordered a replacement drawer front that I had damaged when we took it out to repair the runners. I fully expected to pay however I received a call from a very helpful assistant David A this morning who advised he’s sending it FOC as a gesture of good will.
I have dealt with Wrens customers service before and have always found them very helpful and replacement items have been dispatched swiftly.

Simon and Ben were very friendly, professional and importantly took care delivering.

Even asked if we needed helping moving things around… couldn’t recommend the delivery more.

Toby and Mitchell delivered my units this morning. They contacted me 20-30mins prior to visiting and carried everything to my first floor flat. They were quick and efficient.

Great lads!

Kind, engaged and interested in finding a solution to an on running problem. Thankyou

£5,500, around 21 faults, and a bedroom that has brought stress instead of enjoyment.

We chose Wren Bedrooms trusting that spending £5,500 on fitted wardrobes and bedroom units would give us quality workmanship and a room we could feel proud of.

Instead, we found around 21 faults. Discovering issue after issue in something you have saved for and committed to paying for through finance is deeply disappointing. The excitement of improving our home has been replaced by frustration, worry and the stress of trying to get things put right.

These are units we see and use every day. Each fault is a reminder that the result has fallen short of what we paid for and reasonably expected.

Wren, please take ownership of this. We want a thorough resolution to every fault, a clear written timetable, and someone accountable for seeing the work through to a properly checked finish. We also want fair recompense that recognises the distress and inconvenience this has caused.

We should be enjoying our bedroom and feeling pleased with our investment. Instead, we are having to ask for the standard we expected in the first place.

There is still an opportunity to restore our confidence. Please respond with a practical plan and follow it through. What matters now is what you do to put this right.

We had a great experience at the Northampton showroom when choosing our kitchen. Jason Webb was really nice, friendly, and professional throughout. He was helpful, approachable, and made the whole process enjoyable.

Although we encountered a few issues along the way, these were resolved quickly and smoothly, without any hassle. We really appreciated how everything was handled and the excellent customer service we received.

Thank you, Jason and costumer service team , for your professionalism and support. We would definitely recommend the Northampton showroom to anyone looking for a new kitchen!

We picked a kitchen agreed on everything and it was within my budget so I was happy, then came the next appointment and we go there to confirm everything but they had not added what we wanted. So the price I was happy with was not everything included. It was just the cabinets etc. No worktops nothing added. The first guy I had done everything with even said he remembers adding everything on there and that it hasn’t saved that’s why it shown a lower price than usual so the other things that I wanted would be an extra couple thousand. The discounts aren’t even real nothing 0/10 every appointment was a headache. 4 days wasted. One day we would agree on something the next appointment something was missing ,even though we remember discussing it and adding it on. Scammers. In the Coventry store Gallagher retail park.

Omid Firouzia was very professional, kind and respectful, he even covered his shoes before entering my house, thank you for sending such a professional staff, I’m a happy customer.

Excellent service from Gareth and Vikor, kept us updated. Very efficient and tidy.
Would totally recommend.
Fab

M Sabin arrived on time, finished his work quickly and without fuss.

These guys were so helpful, they helped me move table so that all packages were in order in my kitchen ,very polite, helpful and friendly. They explained how it all works as i did not want the taps

C Vasilakos updated us with eta and arrived on time. Delivery made quickly with minimum disruption, care taken to fit all items into garage. Both delivery men were polite and took care to arrange delivery neatly.

Katie from the Customer Installations Team was an absolute star. She got back to me promptly and dealt with my request efficiently and effectively following our wardrobe fit. We are delighted with our lovely new wardrobes and the great after sales service from Katie’s team. Thank you Katie and thank you Wren.

Samuel was very informative and clear with his instructions. He explained the process very clearly. His tone and phone manner was very clear and precise.

Great job, turned up on time, and was very friendly. Daniel Halton was his name

A lovely, positive & helpful customer service experience. Not always the case!! Thank you. Xx