Wren Kitchens Reviews 

Timely arrival, friendly and great customer service.

Order number: 49986938 Delivered by
I. Barnett . Ian and his colleague were very professional and worked with care. They were also very polite and friendly.

Natasha was extremely helpful in arranging a redelivery for a replacement part for our kitchen.

Jordan Dexter and Neve from customer service went above and beyond with a few issues I had and were both very reassuring with my concerns. The after sales service from this company sets them miles apart from most other companies out there.

@Richard was extremely helpful and prompt with my queries and actioned immediately. Really happy with the good service provided.

Had "J Taylor" out on Saturday morning to measure our kitchen, fantastic service, phoned prior to arrival, polite, and professional, had the kitchen measurements in no time what so ever. (We have a small kitchen) So this was to be expected. Fantastic service so far, next step awaiting our kitchen.
Many thanks,
A&C

Laura from customer services was super helpful and issued my replacement items immediately - she was understanding and courteous and I was happy with the we’ve I received.

G Jepson was very knowledgeable and polite. Answered all questions, explained how the next steps will work, on time, excellent communication and very professional

Appalling customer service. Avoid at all costs. There are better organisations that will help you meet your needs. When delivery, installation, communication failed the customer helpline was dreadful.

The help I received today from the advisors was most helpful and a great solution. Thank you to all the staff that assisted me in my query it was great teamwork.

Great service, knowledgeable staff, had very good experience from the beginning to the end. We had surveyor S Naziri who was very accurate, asked relevant questions, provided detailed plan of measurement and rectified the discrepancy found during the first surveyor appointment.

We had wren out today to measure for our new kitchen P Ford was polite, professional and friendly.

Highly recommend wren great service. Thanks

Andy Moss arrived today for a measure from Wren!
He was absolutely brilliant — really informative, incredibly helpful, and such a genuinely lovely guy. He made the whole experience feel easy and comfortable, explaining everything clearly and taking the time to make sure I understood each step. You can tell he really cares about doing a great job. I couldn’t have asked for better service.

Excellent service by A Moss today.

Gavin Jepson our surveyor was a
really polite chap who phoned before arriving. Arrived on time and got about his work professionally. Kept us updated on what he was recording and why. Good customer service

kitchen cabinets and white goods supplied were good, design and delivery of materials fine.
Fitting was the bugbear.
2 weeks before fitting we were visited by someone to check if preliminary work had to be done. he then gave us a quote of c@400 for any replastering, replacement of a short piece of skirting board,cutting off a water connection for an American style fridge freezer(no longer needed) and minor electrical work that included points for a range cooker and for a stove extracor fan - cabling was already in place- fitting a new plug point for fridge freezers and removal of surplus plug points. The cost of these items was £1200 - part of the £2400 for preliminary work. With 2 weeks to go we had little opyion but to consent to what seemed and still seems an exorbitant charge. i should add that we are both in our 80's and less able at short notice to deal with theese essential preliminaries.. The electrician,by the way earned his £1200 in less than 3 hours.
It came as a bit of a shock to discover that the man who charged us (bill paid directly to him NOT tp Wren would turn out to be the official Wren fitter!
After less than3 days the work was done
but our own tiler and electrician had to put right the cooker and extractor fan fitting and the skirting board replacement.Only this week one of our sons spent some time adjusting the door alignments on some of the cabinets!
Would I recommend Wren to other people? Not likely - although they did refund the cost of the splashback for the cooker that their fitter could not use because of?????

A Afzal was courteous, professional and friendly.

I waited for 40 minutes to get through to Customer Services, even though I had already logged a message online with Wren that I’m still waiting a response from. It’s such a shame that it’s so difficult to get through to Customer Services because once through, Nicola couldn’t have been more helpful, she knew exactly what to do to resolve the problem and made everything so easy. You need more Nicolas so that pick-up time on calls is quicker and maybe make the telephone number more accessible- not everyone has access to emails.

Today I contacted Wren customer service regarding my kitchen unit which developed some issues. I was helped by Carla Mihaela. She was very helpful, professional and understanding. She has done a great job resolving the issues. Wren’s after sales services is excellent and I will be recommending friends and family to buy from Wren in the foreseeable future.

Jack was very helpful and polite