Wren Kitchens Reviews 

T moyo
He was very friendly and professional during his visit. He was excellent at describing how the process works.

Will Johnson contacted me ahead of his arrival & was on time. A really nice guy who asked about my plans & explained what he was going to do as well as the next steps to arranging wardrobes for my two bedrooms

P Dyche was friendly and helpful when arriving to measure our kitchen. Answered all our questions and gave us some helpful tips.

Lee Mills came to do the survey and measuring. Really helpful and chatty, very knowledgeable and was able to help answer questions about the process. Next step is design so hopefully that is as good

Friend recommendation.
Several months after receiving our kitchen and many calls and email later, we have still not received our friend recommendation vouchers. We have been past from pillar to post and promised on many occasions that they have been authorised, but still not received anything.

R Barkley - Arrived on time and service was pleasant and advisory when asked

Spoke to Jordan D following issues with kitchen order
Dealt with very quickly and professionally and customer service from him was excellent
Very helpful

Polite and helpful, dealt with query very effeciently.

I had a great experience getting my kitchen measured today. S Jeffs was punctual and even called me prior to visiting to let me know his ETA. He explained the process and what I need to do going forward.

J braker came to my house today to measure up for my kitchen he was very polite and friendly and very efficient, he is an asset to your company

Tim Marks came to survey and measure the kitchen. He was very friendly and professional and great communication as to when he would arrive.

Robyn and Neil were Amazing!

Absolutely fantastic service today from Robyn and Neil, polite, friendly service. The communication was excellent and we received prompts to when they would arrive.
Really considerate of our home and ensuring nothing was damaged during the delivery.
Can I say an asset to your company and lovely people.

T moyo

Great service

T moyo
Well mannered throughout. Thoughtful about removing shoes during his visit. Took time to complete the measuring.

We found Natalie more than helpful, her professional manner and knowledge was only surpassed by her patience and understanding of the situation to which she has resolved with common sense and I have faith that any other hiccups will have a satisfactorily outcome.

I had to call Wren customer services as the vinyl has been separating from the wood on the majority of the doors and frontings to the kitchen I had fitted in 2019. I spoke to Donna who was tremendously helpful, patient and reassuring. Donna arranged a video call (which was made very easy - speaking as someone not particularly tech savvy). This allowed me to visually show her the issues I had. As per their warranty there was no problem replacing the items and I can now look forward to a full set of new frontings and doors. My warranty does not cover fitting, however, due to the extensive nature of the problem with the original kitchen, Donna was able to secure a substantial contribution to the costs of the fitting that will have to be done. Overall, Donna made the experience stress free and easy, I am very grateful for her calm and reassuring manner, I felt throughout that she was genuinely interested in resolving my issue, which she did fully.

Craig Prewer did a great job of the measuring up and was helpful, friendly and knowledgeable. It was a pleasure to meet him.

Things go wrong sometimes, how a company responds is crucial.
Thanks to Customer Services (Honey) for assistance today, timely and effective resolution.

My second order with Wren. The first was the new kitchen. Wow! So many compliments. 4 years later after moving home we have had our second order fitted by Wren. This time it’s for our dressing room. Another Wow! Well done Wren.

I can honestly say Wren has been the worst company I have had the misfortune to deal with in my 63yrs. I had issues with the planning stage and that in itself should have raised a red flag. I have paid over £30,000 cash and am at the end of week 6 of installation and am sitting with an exposed sink unit because I have been sold a sink and unit that is not compatible and this was only highlighted after it was installed. I’m sick trying to get it resolved and nobody in Wren gives a straight forward truthful answer. I’m still sitting with this.

I’m also sitting with a cooker hood installed but can’t use as they forgot to wire it up over a week ago. I was told they would be here after 8am yesterday to sort issue and guess what!! Surprise surprise, no show and that has been the consistent practice since day 1 of installation.

I’m also sitting with a whole load of rubbish waiting to be uplifted and it’s still not been lifted.

They are shocking and the after sales service is terrible. I can honestly say if I had to list the issues we’ve had I would run out of space. They have taken all joy out of getting a new kitchen as it has caused nothing but stress and grief.