Wren Kitchens - Basingstoke Reviews 22

Colin was extremely helpful, friendly and thorough. Delighted with the survey experience, which adds to our overall feeling of choosing exactly the right company in Wren. Thank you very much

We had Collen came out our house this afternoon to measure a bedroom for fitted wardrobes. He was very punctual, respectful, knowledgable. Answered all my questions and was friendly.

I will never recommend this company.

What a terrible experience! Installing a kitchen is already inconvenient, but the way this was handled made it ten times worse. By the end of my dealings with this company, I just wanted to wash my hands of the entire experience.

The initial consultation went well; however, as soon as we paid our deposit, all communication seemed to stop. We were given a rundown of what to expect in the coming weeks after paying the deposit, but none of that happened. The allocation of the installer took ages, which added to the very narrow timeframe between securing a delivery date and the cutoff for production. When the installer was approved and came to assess the kitchen, he suggested modifications to the design to make it work. However, when he looked at the items delivered, he noted that he didn’t think those design adjustments had been made. This made trying to fit the kitchen a game of “let’s see what we can do with what we have.” One whole cupboard piece that fit an oven wasn't even needed, resulting in wasted money due to poor design.

The quality of the delivered items was extremely poor (especially considering the price). There were chips (especially at the edges), and one corner was slightly dented (luckily, it faced the wall, so you can't see it unless you look closely). It's unfortunate and attests to how bad the experience was that instead of complaining, we accepted it because: a) getting replacements takes weeks (we are still waiting for a small piece of about 30 cm of edging that was not supplied according to the design, and that has a three-week wait), and b) we were so fed up that we just wanted the kitchen installed so we could be done with Wren’s.

Arranging a delivery date was a disaster. Their attitude was like they were doing us a favor, even though we are paying for it. It was eventually escalated to management and was only resolved when I got frustrated enough to tell them to cancel the whole thing. They wanted to deliver on the same day that remedial plumbing work was being done, and during the first two days of ripping out the kitchen. Even the installer found it bizarre that they would try to deliver the kitchen at that time. Instead of Wren managing the communication with their approved installer, I had to play the middleman between the delivery team, the designer, and the installer, trying to find a date that suited everyone. It was incredibly stressful and took away from the joy of having a new kitchen installed.

For the price of the kitchen and the installation, I expected much more, but I feel like we barely got the minimum.

Avoid at all costs.

Professional service from Colin for our in home measurement. Looking forward to discussing the designs at the showroom tomorrow.

Mr M Booth came to measure and was friendly and knowledgable. Measurements were taken efficiently but not rushed.

Colin was polite friendly answered a few of my questions. The measuring was done quickly and efficiently.
Looking forward to designing my kitchen with Martin.

Avoid Wren Kitchens at all costs.

This has been one of the worst customer service experiences I’ve ever had. They delivered all the wardrobe boxes to my house and completely failed to install it as agreed. They missed the original installation date, rescheduled, and then didn’t show up again — no accountability, no explanation.

It has now been over two weeks and I am still left with large, heavy boxes taking over my home. This is not just inconvenient, it is dangerous — especially with children and pets around. We have repeatedly told them we are willing to wait for installation, but asked them at the very least to collect the boxes. They have completely ignored this request.

Communication is a joke. I have to chase them every single day. They promise callbacks that never happen. No updates, no ownership, no resolution. It feels like once you place the order, they simply stopped caring.

Trying to escalate the issue is impossible — there is no one available, no manager, no accountability whatsoever. For a company that claims to have high standards of customer service in the UK, this is honestly shocking.

Unprofessional, unreliable, and unsafe. Do not trust them with your money or home.

Jamie and Joshua did a great job, really helpful guys, we didn’t give them a lot of space to work with but they made it all fit somehow!

Jordan our fitter was excellent and helped navigate some discrepancies in the design stage.

His work was very good.

We ended up very pleased in the end - mainly due to him

The 2 delivery drivers Jamie and Joshua were very helpful and nothing was to much trouble.

We purchased a new kitchen and our advisor was called martin in Basingstoke wrens.Martin carried out from start to finish the whole process with every explanation for the purchase,fitting and payment plan answered all our questions in full to give us the understanding of the information we required Martin made it a enjoyable experience and made us very welcome at every visit He is a credit to your company Thankyou so much Martin and would like to pass on our thanks to him

Thankyou Martin
From Mr and Mrs Barry collins

My total experience with Wren Kitchen from Basingstoke has been brilliant. From the start, designing our kitchen to the delivery was excellent and we cannot fault .

The salesman Louis was brilliant and guided along the way to purchase the kitchen .

We had one issues with a cupboard unit which was sorted out straight away.

Our complete journey with Wrens Kitchens was seamless.
Nigel & Sharon Reynolds

Very happy with the work Jozeof was very professional and did a quality job

Jozsef and his colleague provided a first class service. Great communication before the fitting day and on the day done an excellent job. Very polite, tidied everything up and we now have an amazing dressing room. Would highly recommend.

Brilliant job done by Josh Morris. Great communication, speedy and tidy work, really pleased with the end result. Having fitted wardrobes has been a dream so I’m delighted!

Keifer and Dean are professional and friendly team, turned up on time and delivered the items promptly to a room of my choice l.

I was very happy with the results, the cost and the service provided for the installation of my new kitchen. Everything went as planned with the installers being very professional. Wren's Carla Porter was very helpful in the design and follow up service.

From the time we visited showroom we were very impressed staff very helpful our designer Carla porter was brilliant we had a limited budget but she managed to achieve everything we wanted

The units' finish is useless for kitchen wear and tear.
We are a 60 year plus couple living on our own (no small children around)
and yet the units are marked and chipped, not suitable for us let alone a family with children. The cupboards started to chip a few months after they were fitted. Please people do not waste your money.

We had great experiences choosing and designing our kitchen. Our designer Leonid was brilliant and ever so patient with us and the countless changes we’ve made till the last appointment.He is a big credit to the company. Everyone was really helpful and made this dreaded journey a very pleasant one. Thank you.