Wren Kitchens Reviews 

S Wright was very professional and friendly throughout the home measure appointment. He called beforehand to let me what time he would be arriving.
He was very polite and knowledgeable too.

Jordan was very professional and helpful .

Arrived on time. Really friendly and knowledgable. Explained the full process. Would definitely recommend.

Delighted with our new kitchen. Wren made everything easy and delivery was on time.

The representative, M Willmott, who measured for the kitchen, was polite, introduced himself & asked permission before taking photos. He answered questions that I had & was thorough but time efficient.

Great communication on when we should expect him to arrive. Prompt and polite and very good service.

S Smith came to do our free home measurement appointment this morning, he was very friendly but also professional.

Lovely helpful people. Explained everything they needed to do.

Absolutely awful company that pressure people into paying deposits claiming a 'today only discount' and effectively steal people's money. I'm naming and shaming all at the Luton showroom for their dirty underhand tactics to make money at all costs. After my retired parents wished to cancel and no longer do a kitchen update, they have refused to return the deposit since May. This request was initiated 2 days after the design consultation with Akifah when nothing had been finalised, nothing ordered, no date decided on. Akifah did a design my parents did not like, claimed their basic wishes such as a corner storage unit couldn't be incorporated (when their current kitchen already has one) and said a deposit can be paid to secure the 'dicount price' then tweeks made to the design later. My father contacted Akifah to cancel the kitchen all together and requested the refund, she didn't acknowledge anything only to say they'll lose the discount if they cancel. I went to the showroom weeks later with my father, to be told only managers can authorise refunds and spoke to Oliwia who was going to deal with it. 2 weeks later, no money returned. My parents called the showroom again. Another manager stated Oliwia no longer worked there, was aware of the situation and will call back after a meeting. He never called my parents back. We're 2 months on from initially asking for a refund, still nothing. We're going through other means to get the money back, but why is it being held hostage in the first place? Unacceptable.

Michael attended for a second measure. He was very polite and considerate. Interacted and very patient with my 3 year old daughter. Listened to my concerns and very professional. Thank
You

Very friendly and thorough. Respectful to my house.

Good start to the process, great surveyer, very friendly and helpful

Great service and is very professional.
Thank you Joseph.

AVIOD! Zero stars! Do not recommend. The worst customer service I have ever experienced!! HQ you’re on hold for hours, only to be told “we’ll send an email” no one there seems to know anything or you get information that someone the next day will tell you is incorrect, no one calls you back, EVER! Our field installation manager was so competent she refused to pass it up to their manager when it was clear she was out of her depth.
The store you brought it for can’t/won’t help other than “send an email”
It’s so disappointing when you’ve spent thousands for a subpar fitted kitchen with dozen of issues dealing with an incompetent customer service department.
I wouldn’t trust them to fit a two piece jigsaw puzzle together.
Horrible experience.

Very happy. Saleem was very helpful with our kitchen refurbishment. He was punctual, meticulous with the calculations and happyly share measurement with the structural engineer and the builders to exchange impressions. Thank you Wren!

My kitchen journey with Wren has been fantastic from start to finish. Good communication is important to me and I have always been kept in the loop at every stage. The design part was fun and easy, my kitchen was turned around in 5 weeks - it’s just finished and I’m delighted!! Quality of everything is really really good too. Had a couple of minor replacement items, but these are being replaced easily and quickly. Would highly recommend Wren Kitchens.

We dealt with Roy Barkley for our measuring service and he was a gentleman. He made us aware of every step of the process and was very kind. Thanks again Roy!!

All great good communication and manner in the house

Pleasant , friendly guy.