Wren Kitchens Reviews 

100,155
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 8,843 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and designers for their helpfulness, professionalism, and friendly attitude during home measurements and planning sessions. People also appreciate the smooth delivery process, noting that delivery teams are consistently polite, efficient, and careful with handling property. Furthermore, clients enjoy the clear communication and overall seamless journey from the initial showroom visit to completion. Some reviewers were not happy with product quality, reporting recurring issues like peeling laminate on exposed panels, chipped doors, and missing components. A few consumers additionally mentioned occasional difficulties with customer service support and getting these troublesome product problems resolved efficiently.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and efficient customer service during... See more

Service

Reviewers mention positive feedback about service, noting that staff members are consistently punctual,... See more

Product

Reviewers highlight ambiguous aspects of product quality, with opinions sharply divided. Many consumers... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark contrast between exceptional support... See more

Delivery service

Clients share ambiguous opinions on delivery_service, reflecting a high level of disagreement regarding their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

P Ford measured our kitchen yesterday. He was able to see us earlier which was great. When he arrived he measured our space in a professional and efficient manner. He’s a friendly chap who seems to re... See more

Company replied

Rated 5 out of 5 stars

From the first time we walked into the showroom in Hemel Hempstead and met our salesman, Abu, until delivery of our kitchen and appliances we have had nothing but first class treatment from Wren. We o... See more

Company replied

Rated 5 out of 5 stars

Rebekah is a true master at her job She is efficient, kind and helpful throughout the entire process. Wren have been phenomenal and will look to replace other parts of the kitchen with your prod... See more

Company replied

Rated 5 out of 5 stars

It was wonderful having Mike McCarthy come out to do our measurements. He was very clear about what he was doing and even took additional measurements to make sure our design session was as well infor... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

100K reviews

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4.4

All reviews

(100,155)

8,755 reviews in the last 12 months

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Rated 5 out of 5 stars

Good customer service

This is the 1st time my husband and I make such a major purchase and our 1st dealing with Wren. I personally believe in buying British.
I've had nothing but 5* service from start to current; James the kitchen designer to Harrison from customer services who called me regarding a few after delivery issues, which all got resolved. I'm impressed with level of calmness and professionalism each exhibited. I would certainly recommend Wren to my friends

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

Can only speak from the experience of a measure up and initial store visit. Staff were polite and helpful.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Wren measuring service

Great communication and punctual. A Moss was polite friendly. Hardly took anytime at all measuring the room. Asked us if we had any thoughts about what we would like and recorded our requests. Great service so far.Thank you

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience today

Great experience today, S Defty came to measure up. He showed excellent customer service explained everything to me in detail, was quick and efficient.
He even had good banter, would definitely recommend the team at Wren.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Our surveyor Paul was excellent. He arrived within the allocated time slot, measured up the room, taking photos and making note of all power sockets. Once he finished this, he explained clearly what we should expect from our visit to the showroom.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Helpfull 100%

I was connected to Jordan Dexter who was attentive and listened to my request and responded with accurate information and understood being myself a senior citizen that I appreciated his assistance a credit to your company

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Kafui was extremely helpful

Kafui was extremely helpful. I was a little disappointed that there were so many issues with my kitchen but thanks to Kafui resolving everything with such ease you have still got a very satisfied customer

August 13, 2026
Unprompted review
Rated 4 out of 5 stars

The experience with Wren has been a walk in the park (kitchen) lol

The experience with Wren has been excellent and supportive. When dealing with our independent carpenter and me, they have supported us without delay, providing advice on how to best resolve any issues.
Hayden, Danielle, and the delivery people have been very accommodating.

August 13, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sheila,

We're so pleased to hear about your excellent and supportive experience. It's wonderful that our team supported you without delay, providing advice on how to best resolve any issues. We appreciate your kind words!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Excellent service

Timothy the Wren surveyor was extremely friendly and explained the process clearly to us. An excellent representative of Wren.

August 13, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Melissa,

We're delighted to hear about your positive experience with Timothy. It's wonderful to know they were friendly and clearly explained the process. We appreciate your kind words!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Home survey team

We were extremely impressed with the excellent service from G Bowman when he came out to measure up for our new kitchen. He was professional, friendly and thorough, taking the time to ensure everything was measured accurately and explaining everything clearly. A really helpful and pleasant experience — thank you, G Bowman!

August 7, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hello,

We're so pleased to hear about your excellent experience with our team member. It's wonderful that they were professional, friendly, and thorough, taking the time to ensure everything was measured accurately and explained clearly. We appreciate your kind words!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

A Afzal attended promptly and kept me…

A Afzal attended promptly and kept me up to date about his ETA. He came, did his job very polite and is a credit to WREN

August 13, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Finula,

We're delighted to hear about your positive experience. It's wonderful to know that our team member attended promptly, kept you updated, and was polite while completing their job. Thank you for your kind words!

Warm Regards,
Daniela
Wren Kitchens

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