Wren Kitchens Reviews 

99,594
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 8,458 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, friendliness, and helpfulness, highlighting their thoroughness, clear communication, and ability to answer questions. Many also experienced excellent customer service, describing it as responsive, understanding, and efficient, with delivery teams praised for their careful handling of goods. Conversely, a small portion of people noted inconsistencies with product quality, reporting damaged or incorrect items. Some also mentioned issues with customer service, citing long wait times or unhelpful showroom staff, and problems with delivery and installation, such as incorrect measurements or incomplete orders.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Service

Customers had positive experiences with service, with many reviewers praising the professionalism,... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with the high... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the excellent,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting significant issues such as failed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The guy from Wren , Simon Mellor was all as hoped. On time, polite, professional and answered all our questions whilst measuring for potential new kitchen. We are looking forward to the next step u... See more

Company replied

Rated 5 out of 5 stars

We’ve just bought our kitchen from Wren, and we’re extremely happy with the experience. Our designer, Saif, was excellent. He provided outstanding service and guided us through every step of the pro... See more

Company replied

Rated 5 out of 5 stars

I spoke with the lovely Sam today at the Wren customer services who made ordering extra items a smooth and pleasant experience! She was very patient when I had a problem trying to pay for my items due... See more

Company replied

Rated 5 out of 5 stars

Our home survey was performed by S Heggie. He was very professional, friendly and thorough. He took time to explain the everything clearly and made the whole process easy and stress free. We were very... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

100K reviews

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4.4

All reviews

(99,594)

8,164 reviews in the last 12 months

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Rated 5 out of 5 stars

Patient and understanding surveyor

The surveyor, Craig, who came to do my kitchen measure was very patient because he had to wait for me while I was stuck in traffic. It was important that the measure got done so I appreciate his flexibility.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Joseph

Joseph was very polite and understanding of my situation and helped greatly

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Surveyor …

Today I had my kitchen measured ready for the plans to be made for my kitchen. Bobby West was the surveyor he was very polite and professional answering my questions thank you Bobby I look forward to the next stage of the process.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Kieran (Wren Kitchens)

Kieran was an absolute pleasure to deal with. He arrived exactly ok time, very polite. He answered any questions we had without hesitation and completed his work in a timely fashion. Top work, top bloke 👍

August 3, 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting customer service

Disgusting customer service. Sent me my kitchen many doors damaged, my pantry was made wrong so I complained, then they re made it delivered it 2 weeks later and it turned up yet again made the wrong size and damaged. Waited 2 weeks for yet again another disappointment and now another further delay, don't bother using this rubbish company !!!

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant warrantee

We purchased our Wren kitchen 9 year's ago and only recently noticed a delamination of the door surface covering, having spoken to Wren customer service it was very much to our suprise having shown them the problem that they offered a full replacement of all the kitchen doors , decorative panels plinths etc in the colour that we wanted. This offer was because of the fact they no longer have our style in store, this I thought was an exceptional offer plus they even give a financial support towards having the items fitted. I honestly cannot praise this company enough, best warranty I've ever had on an item such as a kitchen.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Punctual, professional, and thorough from start to finish. The Wren contractor O Firouzia arrived on time to measure our kitchen and was respectful of our home throughout. He took precise measurements and left everything tidy. A smooth, stress-free experience. Thank you.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

After having issues ordering a…

After having issues ordering a replacement base unit online and with the app, I called and spoke to Sam who was very helpful and resolved my issue within minutes. She was friendly and knowledgeable. I’m very happy with her customer service.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent Customer Service from…

⭐️⭐️⭐️⭐️⭐️ Excellent Customer Service from Bailey at Wren Kitchens
Today I contacted Wren Kitchens Customer Care after discovering that the showroom had ordered the incorrect size boiler housing for my kitchen. The units supplied were too small to fit the boiler properly, which was understandably frustrating.
After I emailed photographs of the issue, Bailey from the Customer Care team took the time to carefully review them and identify a suitable solution. She was extremely helpful, knowledgeable, and dedicated to resolving the problem. Despite experiencing some technical difficulties during our phone call, Bailey made the effort to call me back and continued working on the issue until everything was fully addressed.
I was particularly impressed by her perseverance, professionalism, and commitment to finding the right product to ensure the boiler would be housed safely and correctly. She dealt with the matter promptly and kept me informed throughout the process.
I am now hopeful that the replacement units will be delivered later this week, and I couldn't be happier with the service Bailey has provided. She is a real credit to Wren Kitchens, and I would like to thank her for going above and beyond to help resolve my issue.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Surveyor visit

Leon came over to survey my newly built loft to make sure accurate measurements were taken before the project went into production.
Lovely and professional person I would highly recommend

August 2, 2026
Unprompted review

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