Wren Kitchens Reviews 

100,282
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 8,843 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and designers for their helpfulness, professionalism, and friendly attitude during home measurements and planning sessions. People also appreciate the smooth delivery process, noting that delivery teams are consistently polite, efficient, and careful with handling property. Furthermore, clients enjoy the clear communication and overall seamless journey from the initial showroom visit to completion. Some reviewers were not happy with product quality, reporting recurring issues like peeling laminate on exposed panels, chipped doors, and missing components. A few consumers additionally mentioned occasional difficulties with customer service support and getting these troublesome product problems resolved efficiently.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and efficient customer service during... See more

Service

Reviewers mention positive feedback about service, noting that staff members are consistently punctual,... See more

Product

Reviewers highlight ambiguous aspects of product quality, with opinions sharply divided. Many consumers... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark contrast between exceptional support... See more

Delivery service

Clients share ambiguous opinions on delivery_service, reflecting a high level of disagreement regarding their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

P Ford measured our kitchen yesterday. He was able to see us earlier which was great. When he arrived he measured our space in a professional and efficient manner. He’s a friendly chap who seems to re... See more

Company replied

Rated 5 out of 5 stars

From the first time we walked into the showroom in Hemel Hempstead and met our salesman, Abu, until delivery of our kitchen and appliances we have had nothing but first class treatment from Wren. We o... See more

Company replied

Rated 5 out of 5 stars

Rebekah is a true master at her job She is efficient, kind and helpful throughout the entire process. Wren have been phenomenal and will look to replace other parts of the kitchen with your prod... See more

Company replied

Rated 5 out of 5 stars

It was wonderful having Mike McCarthy come out to do our measurements. He was very clear about what he was doing and even took additional measurements to make sure our design session was as well infor... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

100K reviews

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4.4

All reviews

(100,282)

8,909 reviews in the last 12 months

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Rated 5 out of 5 stars

Micheal Herdman came to measure our…

Micheal Herdman came to measure our kitchen this afternoon. He rang before he came stating a time of his arrival. Very nice and polite man. He explained everything also efficiently. Really happy with the service he provided.

August 16, 2026
Unprompted review
Rated 5 out of 5 stars

Keith Wooldridge — a credit to Wren!

Keith visited us to complete the home measure for our new kitchen, and he was brilliant from start to finish. He was friendly, professional and efficient, explained everything clearly, and simply got on with the survey without any fuss.

The whole process felt easy and straightforward, and Keith gave us complete confidence that everything had been measured properly. Honestly, it’s difficult to suggest how Wren could improve the service—just send a Keith to every home!

A great experience and a real credit to Wren. Thanks, Keith!

August 16, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

The customer service we received today was absolutely first class. ⭐⭐⭐⭐⭐
The measurement of our rooms was completely hassle-free and didn’t take a lot of time, while still being very thorough and precise.
Our Wren representative was incredibly professional, polite and courteous. He even phoned us in advance to let us know that he was running early and to check if it was okay for him to arrive a little earlier, which we really appreciated.
Overall, a fantastic experience from start to finish. Five-star service! ⭐⭐⭐⭐⭐

August 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience.

Great communications. Michael arrived promptly. Very good at explaining what he was doing and the next steps in the process.
The visit was ann excellent experience from my point of view.

August 16, 2026
Unprompted review
Rated 4 out of 5 stars

Survey by mr G Hickman

Mr Gary Hickman recently visited our home to survey two bedrooms for fitted wardrobes due to limited storage space. He was professional, knowledgeable, and genuinely friendly throughout the process. Gary carefully measured everything required and, being ex-Royal Navy, we also enjoyed a good conversation about our shared experiences. The service provided was excellent from start to finish, and I would highly recommend him to anyone considering fitted furniture. Thank you, Gary.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Wren customer service.

Initially all long contacting Wren etc.
After photos were submitted all became clear.
A wren employee called from Humber region she was fantastic so helpful explained everything & sorted out my problem she was GEMMA.
I would like her to be mentioned to the manager in charge.
She was so efficient personable & I am very happy to have her dealt with the problem all resolved now.
Thank you so much.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Surveyor Appt

Andy Hadnum came to measure up in preparation for a new kitchen. He rang ahead to let me know his arrival time. Andy was friendly, efficient and I felt at ease. Lovely man. Thank you.

August 16, 2026
Unprompted review
Rated 5 out of 5 stars

Our advisor Adam Drewit was amazing

Our advisor Adam Drewit was amazing. Very friendly and professional and very knowledgeable about his product. Very very helpful in completing the kitchen that we really wanted

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

The worst kitchen ever.

We have purchased a full kitchen from them at almost 6k. We had a scheduled appointment to design the kitchen and then we had to wait for a professional engineer to confirm the design measurement otherwise we would not be able to proceed with the order. Well, the measurements were wrong and did not count the light switch so the installer had to short out a corner piece resulting on a disaster. The kitchen is no longer aligned and it looks odd. Wren didn't want to reimburse anything as we were supposed to check if their professional engineer was taking proper measurements.... Like paying a private doctor and then ask the GP if the other one did alright. And by the way, the quality is low, much lover than expected.

June 10, 2026
Unprompted review

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