Wren Kitchens Reviews 

Wren Customer Care telephoned me today to 'discuss' the issues I raised regarding the impractical layout of the kitchen they designed and to ask what resolution I would accept. All of which I have laid out in several emails and a letter. The discussion was simply my repeating for the third or fourth time the issues I raised in August to be met with the response 'you signed off the plan' and 'we will not agree to the resolution you propose'. This being a refund of the cost of the worktop and compensation for the extra costs incurred to switch two elements of the layout which would result in ONE single discreet join in the worktop rather than the 1.8 metres of very noticeable joins.
So, beware, when your Wren kitchen plan turns out to be both impractical and ugly, don't think Wren will do anything to to correct or resolve matters other than to string you along with their empty offers of resolution.
During the planning process the customer is reduced to looking at a screen without the benefit of prices, sizes or types of cabinets. The client is then asked to sign off the plan taking full responsibility for every aspect of the design which , might not, in practice, be functional.
Furthermore, Wren tried to justify the poor decision with reasoning which does not hold up. In this case 'a join in a worktop must be a minimum of 10cm away from the sink to prevent water ingress'; the join in Wren's plan is less than 10cm away from the sink, so there was no good reason for 1.2 metres of join through the 2 metre long peninsula
Wren have not attempted to justify the bank of 30cm drawers which measure a little less than 18 cm internally; inadequate for utensils or cutlery.
Wren appear to have no other intention than to sell, Customer Care is an empty promise, because 'YOU SIGNED OFF THE DESIGN' which absolves Wren of any responsibility.

O Firouzia was very professional and good service delivered.

Emanuelis and Stephen were very professional and efficient with our large order. They made the whole process, which involved a lot of heavy lifting and organisation, both seamless and smooth. Thank you both so much!

My experience was very good. Omid came on time and was very friendly and professional. Did all we had ask for and was very polite.

Lee was brilliant. Rang 25 minutes before arrival. Asked lots of questions regarding the measure. Very pleasant from start to finish. Would recommend him. A great asset to your company.

Kay was helpful, friendly and efficient. Great customer service.....

In May 2023 I bought a kitchen from Wren the first year was okay. The second year was also okay, but in the third year, we've noticed the stripping coming away from the end of the panels, 2 of them Are by the cooker left and right and then we've noticed the third one was coming away by my wash machine there is no damp or wetness who would have done that.It's all in a dry area . I have been in contact with the kitchen supplier. So the first 2 was the beginning of the year and I had to pay extra 78 pound× 2 somebody who come out to do the panels for me. So bearing in mind, I have paid 78 pounds on each of these panels. Then I've noticed a month ago. This is the same happening again. I've been in contact with the kitchen suppliers, and I have said that I have to pay out every time 78 pounds, so 65 pounds VAT told the company this cannot continue. I have said , i've saved up for this kitchen vor 4 years and i'm starting to hate . To begin with, it was a beautiful kitchen.Now I'm wondering what else is going wrong.I have told the company this.They are not prepared to give me any other compensation.I have paid out of my own pocket for a fitter to have the panels fitted. I went to the showroom there made it so nice that they tell you there's never, ever going to be anything wrong with it.This is why you've got such a long guarantee on it course, I fell for it. I have sent them an email.They are saying that my compensation is that the panel's been sent to me.Guarantee on my kitchen it should be automatically the kitchen comes with a guarantee. They have to honour it that does not make it bright to say. This is my compensation. I'm very disappointed with the supplier, and that I have trusted them.

Our experience at the showroom was very good, the selection process, the planning and the virtual tour were quite impressive. Where WREN’s let themselves down is the misleading marketing. 7 years Interest Free credit (we didn’t want that) but that’s the slogan, but once you draw down into that, yes it 7 years Interest Free, but only if you buy the Top Range, and then pay 50% upfront, so although it looks and sounds good it is less than honest. We decided on the 3 year interest free deal but still had to lay out over £3.5k in deposit. Bare this in mind if you visit the showroom. We were appointed an initial installer, these people are sub-contractors of Wren, there job is to do the Dry Install, but here’s the Rub, they make extra money by providing additional services, gas disconnect and reconnect with gas safe certificates, plumbing is extra, tiling is extra, electrical appliances are extra and so it goes on. So you need to factor this in when you purchase the Kitchen, installers can charge literally what they like. Our first installer, had a stinking attitude, would not respond to text or calls and had a very uncooperative attitude, when he demanded payment up front for services he had not provided he became argumentative and confrontational, we requested Wren to appoint a new installer, which they duly did, and they must take credit for this. Our kitchen arrived and was safely secured but the installers was delayed. We were appointed a new Installer, and I must state here and now, that FURNITUREISTICLtd, were anazing to work with, Eastern European, pleasant, understanding, cooperative and had an amazing administrator called Claudia who linked everything together brilliantly. They arrived on time, kept us informed all the way through the project, came when they said they would and raised a daily invoice that I was pleased to sign off and pay at the end of each day. FURNITUREISTIC LTD, are the Company that you should request when booking your installation, believe me when I say this, you will not regret it, they are outstanding, a total pleasure to deal with. My wife and I are so happy with the product that we now have installed, it could have been so much worse with the first appointed installers, remember that name FURNITUREISTIC LTD. The total time for the rip out and install was around 5 days, they worked so hard we were happy to be patient to get our end product. Today, another tick in the WREN box I had the pleasure of receiving a phone call from MARIE in the after care team, briefing me on what comes next, follow on orders, snagging and contact details if any issues arise, this was a really nice touch and MARIE is also a credit to the company. My overall experience with WRENS has been a positive one, a few hiccups along the way, but they have listened and assisted, resulting in us have the dream kitchen of our choice. Thank you to all that helped in this process but especially to Claudia and her team at FURNITUREISTIC Ltd, if your having installers doing your kitchen, remember that name. Robert , IWADE, Kent

I would like to express my sincere appreciation for the excellent customer service I received. The operator, Farhaaj, was extremely helpful, friendly, patient and professional throughout.They went above and beyond to assist me and made the whole experience so much easier. It was a real pleasure dealing with someone so helpful and efficient.Thank you for providing such outstanding customer service!

Very knowledgeable and friendly. Keen to know about us and our views and wishes

We had Michael come out to measure up for our new Wren kitchen and he was absolutely lovely. He was really friendly, professional and took the time to make sure everything was measured accurately. He explained everything clearly and was more than happy to answer any questions we had. He made the whole process feel really easy and stress-free. Thank you, Michael, for being so helpful — we really appreciate it!

L Albrow very efficient I’m very good at his job

Ben and Dan delivered our units for bedroom furniture today. They gave a 2 hour text time slot and then rang when they were 30 mins away. All safely stacked in our garage ready to be fitted. They were friendly and polite. Thank you.

The quartz work top was installed professionally and efficiently. The fitters were very helpful and the whole process was without fault.

Very nice, helpful delivery guys - Andy and Jordan. Did an excellent job.

Really friendly and knowledgeable guys, tidy and efficient left a top quality finish

The delivery guys were really nice and helpful and they put all kitchen stuff safely in the designated area.

I’d like to say a big thank you to Tracey at Wren for helping to sort out my boiler door. The customer service has been fantastic from start to finish, and Tracey has been so helpful, friendly and professional throughout. It’s refreshing to deal with someone who genuinely cares about getting things sorted and making sure the customer is happy. Thank you, Tracey, for going above and beyond! Excellent customer service. 😊

Just had the surveyor O Firouzia what an extremely polite, respectful very pleasant guy. Explained the process in full and responded with factual detail to my questions. A straightforward visit I would highly recommend Mr Firouzia.

The surveyor Lee Albrow came today to measure up my kitchen.
He phoned ahead of appointment to give me his time for arriving which was helpful.
Lee was great at his job. He was friendly helpful and answered any questions i had.
Lovely fella.