We had a fantastic experience with P. Ford from Wren, who came to measure our kitchen ahead of our design meeting. He was extremely polite, professional, helpful, and knowledgeable, and took the time... See more
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Initially all long contacting Wren etc. After photos were submitted all became clear. A wren employee called from Humber region she was fantastic so helpful explained everything & sorted out my... See more
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We ordered a Wren kitchen with the skilled aid of Lucy a designer. The products were all delivered in apparently good condition, one slightly damaged door will be replaced within a week. The install... See more
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Richie could not have been more helpful in resolving my issues. He’s emails have explained all the details of the resolution. I suggest you use him as an excellent example when training other staff. W... See more
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Company details
About Wren Kitchens
Written by the company
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
Written by the company
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Contact info
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, United Kingdom
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.4
Excellent
101K reviews
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I wish I had not bought a Wren kitchen
I wish I had read the negative reviews before buying from Wren, as I have had a terrible experience with our new kitchen from them.
What should have been our dream kitchen has turned into a nightmare.
Recent 1 star reviews are an exact copy of what's happened to us.
Delays, so many damaged parts, and appliances, deliveries not arriving, awful customer services - going on for almost 4 months now.
What went wrong -
It would fill pages to detail everything!
1 example, I can't believe a 'customer service' person has suggested I purchase a product from Amazon to fill in gaps on cabinetry edging!
Seemingly, quote 'a lot of customers do this successfully'
I can't imagine why I spent a significant amount of money, on a 'top of their range' kitchen to get this kind of help.
Customer service experience and compensation is even worse than their kitchen.
So I realise a response will be to contact customer service - but we have done so, and it's not improving things at all.
August 20, 2026
Unprompted review
Reply from Wren Kitchens
Hello,
Thanks for your review. We’d really like to look into this for you. I’ve sent a request via Trustpilot for your order details so we can check what’s happened and get back to you quickly.
Warm Regards,
Daniela
Five star service from two brilliant young men
I wanted to leave a review for the two fantastic young men who delivered my Wren kitchen this morning, they were an absolute credit to the company.
From the moment they arrived, they were friendly, cheerful, professional and incredibly helpful. Despite being very young, they conducted themselves with such respect and had impeccable manners throughout the delivery. Nothing seemed too much trouble for them.
I was particularly impressed with the care they took when handling my kitchen, rather than rushing they took their time to ensure everything was moved and positioned carefully, treating my new kitchen as if it were their own.
Unfortunately for them, one unit had been thoughtlessly loaded incorrectly right at the back of the lorry behind three other kitchens! Rather than leaving it and arranging to return later, these two went above and beyond to find a solution, working incredibly hard so that my delivery could be completed in one visit.
Their positive attitude, work ethic and commitment to excellent customer service really stood out. They are a real asset to Wren and deserve recognition for the exceptional service they provided. Thank you both for making what could have potentially been a stressful delivery experience, into a positive one, and so easy and pleasant.
August 20, 2026
Unprompted review
Reply from Wren Kitchens
Hi Tracey,
We are absolutely thrilled to hear about the exceptional service you received from our delivery team! It's wonderful to know that their professionalism, positive attitude, and dedication made your kitchen delivery such a pleasant experience. We truly appreciate you highlighting their hard work and commitment to going above and beyond.
Warm Regards,
Daniela
Wren Kitchens
Happy customer
Very polite and efficient also very helpful would use this company again
August 19, 2026
Unprompted review
Reply from Wren Kitchens
Hi Anthony,
We appreciate your positive feedback! We are so pleased to hear that our service was polite, efficient, and helpful. Thank you for sharing your experience and for your willingness to use our company again!
Warm Regards,
Callum
D Turco was friendly efficient and…
D Turco was friendly efficient and knowledgeable today at our survey. Nothing was rushed or too much trouble for him!
August 20, 2026
Unprompted review
Reply from Wren Kitchens
Hi Gemma,
We're delighted to hear about your positive experience. It's wonderful to know that our team member was friendly, efficient, and knowledgeable, ensuring everything was handled without rushing. Thank you for your kind words!
Warm Regards,
Callum
The customer service we received today…
The customer service we received today was absolutely first class.
From start to finish Joseph was so attentive, quick to respond to my queries.
Joseph was incredibly professional, polite and courteous. which we really appreciated.
Overall, a fantastic experience from start to finish. Five-star service!
August 19, 2026
Unprompted review
Reply from Wren Kitchens
Hi Hasina,
We're so pleased to hear about your excellent experience with Joseph. It's wonderful that they were attentive, quick to respond, professional, polite, and courteous, providing a fantastic experience from start to finish.
Warm Regards,
Daniela
Wren Kitchens
Very disappointed experience
Unfortunately, my experience with Wren Kitchens has been extremely disappointing. What should have been an exciting kitchen renovation turned into months of stress, inconvenience and additional expense.
The worktop was the wrong size and had to be remade. The cabinets were not installed properly or level, some of the doors were scratched, and some dents on baseboards.
We complained via email and explained the problems but not responded.
Still waiting the installation to be completed after more than tow months but we are not certain what will be done yet.
For months, we were also left without a properly functioning kitchen for cooking, which caused a huge amount of inconvenience and forced us to buy food from outside, creating additional costs for our family.
For the amount of money we paid, I expected a professional service and proper aftercare. Unfortunately, this has not been our experience.
I would strongly advise anyone considering Wren to think carefully and make sure everything is checked thoroughly before accepting the work.
August 19, 2026
Unprompted review
Reply from Wren Kitchens
Hi Bahar,
Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.
I’ve passed your comments to our management team, who are already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution.
Warm Regards,
Sam
Wren Kitchens
Mr T Marks is a Very helpful and…
Mr T Marks is a Very helpful and friendly member of your team. Explaining all aspects of our kitchen. Excellent service
August 19, 2026
Unprompted review
Reply from Wren Kitchens
Hi Edd,
We're delighted to hear about your positive experience. It's wonderful that our team member was very helpful and friendly, explaining all aspects of your kitchen. Thank you for your excellent feedback!
Warm Regards,
Callum
Bethanie in Customer Support was…
Bethanie in Customer Support was extremely well informed and resolved the issues I had raised.
Excellent service.
August 17, 2026
Unprompted review
Reply from Wren Kitchens
Hi Al,
We're delighted to hear about your positive experience! It's wonderful to know that Bethanie in Customer Support was extremely well informed and resolved the issues you had raised. Thank you for your kind words about our excellent service.
Warm Regards,
Daniela
Wren Kitchens
Kitchen
Mr O. Firouzia visited our house to take measurements for our new kitchen. He was very friendly, professional, and well organised. Everything was done perfectly and smoothly. Thank you very much for your excellent service
August 19, 2026
Unprompted review
Reply from Wren Kitchens
Hi,
We're so pleased to hear about your positive experience with our kitchen measurement service. It's wonderful that our team member was friendly, professional, and well-organized, ensuring everything was done perfectly and smoothly.
Warm Regards,
Callum
5 stars for Mike
Mike was fantastic - very friendly and professional. Thank you for a great experience.
August 17, 2026
Unprompted review
Reply from Wren Kitchens
Hi Jack,
We're delighted to hear about your positive experience with our team member. It's wonderful to know they were very friendly and professional. Thank you for your kind words!
Warm Regards,
Callum
Tom marks was amazing
Tim marks was amazing. Super professional and a really lovely genuine man
August 19, 2026
Unprompted review
Reply from Wren Kitchens
Hi Shan,
We are delighted to hear about your positive experience! It's wonderful to know that our team member was professional and a truly lovely, genuine individual. Thank you for your kind feedback!
Warm Regards,
Callum
Keith Wooldridge
Keith Wooldridge, fantastic guy!! did an amazing measure today 😍🥰 what more do you want, excellent!!
August 19, 2026
Unprompted review
Reply from Wren Kitchens
Hi Von,
We're so pleased to hear about your fantastic experience with our team member. It's wonderful to know that the measure-up was excellent. Thank you for your kind feedback!
Warm Regards,
Callum
Leon was excellent with dealing with my…
Leon was excellent with dealing with my query.Even though I didn't have my reference number he managed to resolve all my issues . He was so polite and courteous and very customer focus .
Thankyou Leon
August 19, 2026
Unprompted review
Reply from Wren Kitchens
Hi Nina,
We are so pleased to hear about your positive experience. It's wonderful that Leon was excellent in dealing with your query, resolving all issues, and was polite, courteous, and customer-focused.
Warm Regards,
Daniela
Wren Kitchens
Experience so far
We’re going through the process of ordering a kitchen and bedroom which has been initiated through Natasha Milne at the Durham store, who I believe is new to the company. She has been very accommodating and patient with our decisions. She is easy to talk to and doing a thorough job.
Today a survey for our guest bedroom was done by Tim Marks to enable our order to move forward. Tim was very pleasant, thorough and respectful of our home despite its present condition.
August 19, 2026
Unprompted review
Reply from Wren Kitchens
Hi Sharon,
We're so pleased to hear about your positive experience with our team members. It's wonderful that they were accommodating, patient, and thorough throughout the process. We appreciate your kind words!
Warm Regards,
Callum
From the planning stage right through…
From the planning stage right through to the delivery and installation an excellent experience and no problems. The installation was excellent and bar awaiting a couple of electrical fittings to match my choice, all done in under 2 weeks. Also I must mention during the installation I was kept informed via e-mail to make sure I didn’t have any problems by a very helpful Grace.
In conclusion an excellent job done and I would recommend a Wren kitchen to anyone.
Many thanks,
Dave Crew.
August 19, 2026
Unprompted review
Reply from Wren Kitchens
Hi David,
We are so pleased to hear about your excellent experience from planning through to installation. It's wonderful that the installation was excellent and that you were kept informed throughout the process. We appreciate your kind recommendation.
Warm Regards,
Daniela
Wren Kitchens
Kitchen survey.Tim Marks who carried…
Kitchen survey.Tim Marks who carried out a detailed survey was the most thorough ive seen to date.Very profesional and pointed out details others had missed.
August 19, 2026
Unprompted review
Reply from Wren Kitchens
Hi Graeme,
We're delighted to hear about your positive experience with our team member. It's wonderful that they were thorough and professional during the kitchen survey, noticing important details.
Warm Regards,
Callum
Great customer service
Great customer service. We needed some units to be replaced and the whole kitchen cupboards are going to be replaced so they will all match .
Very pleased with the prompt response 😊
August 18, 2026
Unprompted review
Reply from Wren Kitchens
Hi Donna,
We're so pleased to hear about your positive experience with our customer service. It's wonderful that we could promptly assist with replacing your units and that your whole kitchen will now match.
Warm Regards,
Callum
P Dixon was friendly
P Dixon was friendly, extremely helpful and efficient. He spent time to explain the design and was more than happy to answer questions. Very happy with his service.
August 19, 2026
Unprompted review
Reply from Wren Kitchens
Hi,
We're so pleased to hear about your positive experience. It's wonderful that our team member was friendly, extremely helpful, and efficient, taking the time to explain the design and answer your questions.
Warm Regards,
Callum
Final measurements
We had a final measure today. Tim Mark who done the measurements was very friendly and helpful
Looking forward to getting our new kitchen
August 19, 2026
Unprompted review
Reply from Wren Kitchens
Hi Elaine,
We're so pleased to hear about your positive experience with our measurement service. It's wonderful that our team member was friendly and helpful, and we're looking forward to the next step with your kitchen!
Warm Regards,
Callum
Had a problem with a loose handle on…
Had a problem with a loose handle on our kitchen. This was fitted two years ago . Got in touch with wren Lindsey at customer services sorted it out in no time. New screws arrived within the week . All ok now cannot fault there after care
August 11, 2026
Unprompted review
Reply from Wren Kitchens
Hello,
We're so pleased to hear that our customer service team was able to promptly resolve the issue with your kitchen handle. It's wonderful to know that the new screws arrived quickly and everything is now in order.
Warm Regards,
Daniela
Wren Kitchens
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