Wren Kitchens Reviews 

99,167
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 8,071 reviews, reviewers overwhelmingly had a great experience with this company. Many people are highly satisfied with the overall service, describing it as outstanding, efficient, and easy from start to finish. Customers consistently highlight the professionalism and helpfulness of the staff, from surveyors to fitters, who are often described as friendly, efficient, and knowledgeable. However, some customers also noted issues with product quality, such as damaged doors, blistering paint, or units not fitting correctly due to design flaws. A few people encountered problems with delivery, including missed dates, long waits for parts, or receiving incorrect items. Additionally, some reviewers were not happy with customer service, reporting unresponsiveness, difficulties with aftercare, or being blamed for issues.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their friendliness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent consultation and... See more

Product

Users describe ambiguous interactions with product, with some customers expressing disappointment with subpar... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers reporting extremely poor... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were super pleased with our experience having Calum D. come in to measure our kitchen. He was prompt, respectful and did a very detailed job. He went out of his way to help us fix a cabinet door wh... See more

Company replied

Rated 5 out of 5 stars

We had an absolutely brilliant appointment with our design surveyor. We had L Barrington and he was super polite and friendly and answered any questions that we asked. He was thorough with his measuri... See more

Company replied

Rated 5 out of 5 stars

We ordered a Wren kitchen and at the final installation stage we found a couple of doors were damaged. We contacted Wren and Farhaaj ordered replacements. These were received quickly, well packed and... See more

Company replied

Rated 5 out of 5 stars

Having had to have my kitchen replaced due to cupboards changing colour. I was amazed how from start to finish my replacement was done. Staff fantastic with holiday dates on my part being taken into c... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

99K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(99,167)

8,142 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No issues whatsoever

No issues whatsoever, friendly and efficient, very happy 😀👍 thanks W. Johnston

July 28, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Mark,

We are so pleased to hear that everything went smoothly and that you had such a positive experience with our team. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Great advice and service

July 28, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi William,

We are so pleased to hear that you received great advice and service! Thank you for your wonderful feedback.

Warm Regards,
Callum

Rated 5 out of 5 stars

Exceptional Service from Natasha - Customer Services

I am writing to share my excellent experience with Natasha from the customer services team.She was incredibly helpful and took the time to listen to my issue fully. My problem involved a unit that was not fitting correctly, and some extra panels that were needed and she resolved it quickly and efficiently. To my surprise, she also offered a goodwill gesture for the inconvenience caused. Natasha turned a stressful situation into a positive experience with her professional and caring attitude. She is an asset to your team. Thank you, Natasha!

July 14, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Naqiyah,

We are delighted to hear about your excellent experience. It's wonderful that our team member was incredibly helpful, listened to your issue fully, and resolved it quickly and efficiently. We appreciate your kind words.

Warm Regards,
Callum

Rated 5 out of 5 stars

Ben and Andre delivered our bedroom…

Ben and Andre delivered our bedroom today. Absolutely lovely guys, very professional and speedy!! They had a good work out so due a well earned rest!! Thank you so much. Would Absolutely recommend 👌

July 28, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Vanessa,

We are so pleased to hear about your positive delivery experience. It's wonderful that our team members were professional and speedy, and we appreciate your kind recommendation.

Warm Regards,
Callum

Rated 5 out of 5 stars

Lee Mills is very punctual .friendly

Lee Mills is very punctual .friendly. helpful. good advice given ..Also an extremely likelable chap. that puts you at ease immediately.

July 28, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Marie,

We're delighted to hear about your positive experience. It's wonderful to know that our team member was punctual, friendly, helpful, and provided good advice, putting you at ease immediately.

Warm Regards,
Callum

Rated 5 out of 5 stars

We needed to get in touch with Wren…

We needed to get in touch with Wren around a refund for a piece we didn't need - our query was handled by Bethanie who was brilliant throughout the process- from hanfling the unitial query through to keeping us informed of progress. Great service all round

July 27, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Simon,

We're so pleased to hear that our team member was brilliant throughout the process, from handling the initial query to keeping you informed of progress. It's wonderful to know you received great service all around. Thank you for your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

We visited Wren in Huddersfield and met James Duffy

We visited Wren in Huddersfield and met with James Duffy who was very professional and very efficient. The design process was very thorough and helped is make our decision. Although we did not progress with James / Wren, there was no force to use Wren and the whole experience was really good.
Even when we informed James that we are going elsewhere (we wanted a free standing kitchen, something Wren don’t do), there was not pushy sales experience.
Thank you to James and his team.

July 25, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Ade,

We're delighted to hear about your positive experience with our team. It's wonderful that the design process was thorough and helpful, and we appreciate your kind words about the non-pushy sales approach.

Warm Regards,
Callum

Rated 5 out of 5 stars

Tayou was polite and personable.

Tayou was polite and personable.

July 28, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Bernadette,

We are so pleased to hear that our team member was polite and personable. Thank you for your kind feedback and for sharing your positive experience!

Warm Regards,
Callum

Rated 5 out of 5 stars

Replacement of damaged part

Richard efficiently dealt with issue.
Very professional and polite.

July 28, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sue,

We appreciate your positive feedback! We are happy our team member was professional and polite while efficiently dealing with your issue.

Warm Regards,
Callum

Rated 5 out of 5 stars

Niamh was so lovely today

Niamh was so lovely today. Professional but friendly. Unobtrusive but thorough.
She was happy to clarify any issues she had and helpful when asked any questions by us.
She explained the next step of the process and explained what she was doing throughout her visit.

July 28, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Anne,

We're so pleased to hear about your excellent experience. It's wonderful that our team member was professional yet friendly, thorough, and happy to clarify any issues, explaining each step of the process.

Warm Regards,
Callum

Rated 5 out of 5 stars

Wren kitchen surveyor - A Yates

We had A Yates come visit out home. He was very polite and respectful. Gave us all the information we needed and was able to help with any questions he could answer. He left making sure we were happy with everything and informed us of the next stages.

July 28, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Luke,

We're so pleased to hear about your positive experience with our team member. It's wonderful that they were polite, respectful, and provided all the information you needed, ensuring you were happy with everything.

Warm Regards,
Callum

Rated 5 out of 5 stars

Mr M Rennilds is very friendly and…

Mr M Rennilds is very friendly and gentle man he had done is job sizes and measurements very nice way I am happy for what he done

July 28, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Tahir,

We're delighted to hear about your positive experience with our team member. It's wonderful to know they were friendly and gentle, and completed the job's sizes and measurements very nicely. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

5 stars for Wren Kitchens surveyor S…

5 stars for Wren Kitchens surveyor S Rahman. He arrived right on time within the 9–10 AM window after giving a helpful 20-minute heads-up. Professional, polite, and well-presented. He completed the measurements in just 20 minutes while proactively pointing out potential issues to keep in mind. He even booked my design appointment on the spot. A seamless, pleasant experience.

July 28, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Trish,

We are so pleased to hear about your excellent experience with our surveyor. It's wonderful that they were punctual, professional, and efficient, proactively pointing out potential issues. We appreciate your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Surveyor arrived early

Surveyor arrived early. Friendly. Did a good job

July 28, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Katie,

We're so glad to hear that our surveyor arrived promptly and provided you with excellent service. Thank you for sharing your positive experience with us!

Warm Regards,
Callum

Rated 5 out of 5 stars

Bethanie was brilliant at sorting out a…

Bethanie was brilliant at sorting out a minor issue that we had with one of the parts for the kitchen. She got things sorted straight away without any hassle. Great customer service 👍

July 27, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Nicola,

We're so pleased to hear about your positive experience with our team member. It's wonderful that they were brilliant at resolving your issue straight away and provided great customer service.

Warm Regards,
Callum

Rated 5 out of 5 stars

A Moss- great service

Andy was prompt, professional and offered some great insight into our design plan as he was measuring making the appointment really valuable. Thanks Andy.

July 27, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Aimee,

We're so pleased to hear that your measuring appointment was valuable and that our team member provided such great insight. We appreciate your positive feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

He came to measure up

He came to measure up he was very polite chatty but not too chatty. Everything that he had to move he put right back

July 27, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Kyle,

We're so pleased to hear about your positive experience with our team member. It's wonderful to know they were polite, engaging, and considerate in putting everything back in its place.

Warm Regards,
Callum

Rated 5 out of 5 stars

Easy and straightforward

Easy and straightforward! Quick and very detailed survey. Professional surveyor - L. Albrow

July 28, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Mary,

We're happy to hear that our survey process was easy and detailed, and that our surveyor was professional. Thank you for your feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Kitchen measurement

David arrived on time he explained what he was doing and how long it would take. He was polite and professional could not fault the service he provided in measuring our kitchen.

July 28, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Garry,

We are so pleased to hear about your positive experience with our surveyor. It's wonderful that they arrived on time, explained the process, and were polite and professional during the kitchen measurement.

Warm Regards,
Callum

Rated 5 out of 5 stars

Excellent service by Roy Barkley

Excellent service by Roy Barkley, he was out quickly and scanned the entire room in no time at all.

July 28, 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Chris,

We're delighted to hear about your positive experience with our service. It's great to know that our team member was out quickly and efficiently scanned the room. Thank you for your kind words!

Warm Regards,
Callum

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look