Falsely advertised vehicles
I was speaking about Wynford Williams today to some people and they told me I should write a review so other people can be warned of my experience. So here goes..
I purchased a car from Wynford Williams at the beginning of last year. In the advertisement (which was posted on Facebook and their website) the car was listed to have heated seats. I was eager to purchase the car, so imagine my disappointment when I got home and discovered that the car didn’t actually have any heated seats, therefore meaning that the advertisement posted in various places was false. I took to WhatsApp to communicate with Tom (the sales man) about this problem, however he became very aggressive and unprofessional. He blamed the mistake on the fact that they input the car details into a database and then just copy and paste it into their website, but surely being the sales man he should’ve checked these details were correct before publishing them.
Furthermore when I purchased the car I believed (and so did the two other people that were in the room when the deal was made) that an extended warranty was included in the price. However I later found out this wasn’t the deal. This was blamed on ‘wires being crossed’ and in the end Tom decided to cancel the extended warranty without my permission. I ended up speaking to Wynford, believing that with it being his business, he would want to resolve the shambles that Tom had created. He in fact took Tom’s side, and said there wasn’t much he could do. He even tried to blame the valleter for not spotting that the car didn’t have heated seats, but surely the valetters job is just to clean cars, and this issue falls down to the car salesman for falsely advertising?
I even got in touch with the motor Ombudsman about the dispute I was facing with this car dealership, however they were unable to step in because Wynford Williams isn’t a credited business with them. So if you have a dispute with the garage like myself, and you can’t resolve it with them then you’re pretty much on your own. This is definitely something to be aware of!
I was so disappointed with the customer service I received from this car garage. They made me feel so small and worthless, even though I spent a lot of my hard earned money with them. I wish I had taken my customs elsewhere. If you’ve taken the time to read this review please take my experience into account when purchasing a car from these people. Make sure the advertisement correctly matches the car, because they won’t do anything to help you after they have your money!
Oh and Tom/ Wynford if you’re reading this, just know you were given fair warning and a small refund in gesture of good will FOR YOUR OWN MISTAKES could have avoided this bad review.
(I’ve tried multiple times to post this on google reviews, however I think it keeps getting taken down, which says a lot about the business and how they only want people to see their good reviews)