XCLUSIV Bridal Ball&Prom Reviews 11

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Clothing Store

Written by the company

XCLUSIV~ Bridal Ball Prom: Your Premier Fashion Designers and Dressmakers in Horsham, West Sussex. Fashion isn't just about clothing; it's about expressing your identity. At XCLUSIV, located in the heart of Horsham, West Sussex, we understand the importance of finding the perfect outfit that speaks to who you are. Established in 2003, we have spent over two decades crafting luxurious, well-fitted, and exquisitely embellished dresses that make our customers feel truly special. Our commitment to quality and inclusivity has made us a beloved choice for all special occasions. XCLUSIV was founded with a passion for fashion and a dedication to excellence. Since opening our doors in 2003, we have continuously evolved, embracing new trends and technologies while staying true to our core values. Over the years, we have had the privilege of serving hundreds of thousands of satisfied customers, each one adding to our rich history and experience. Our products include wedding dresses/bridal gowns, bridesmaid dresses, evening dresses, prom dresses, mother of the bride outfits, men's suits and 'dress for the day' outfits for all kinds of special occasions. We are also the specialists in Same-Sex Marriage Outfits. - Our collection of wedding dresses and bridal gowns is designed to cater to every bride's dream. - Coordinating your bridal party's look is effortless with our stunning selection of bridesmaid dresses. We offer a variety of styles and colours that complement our bridal gowns, ensuring a cohesive and beautiful look for your wedding day. - Our mother of the brides/groom outfits collection features elegant and sophisticated styles that can be personalised to match your taste and the theme of the wedding. - For formal events and special occasions, XCLUSIV has an array of evening dresses and prom dresses that are sure to impress. Our designs range from timeless classics to trendy, contemporary styles, allowing you to find the perfect dress for any event. - Special occasions call for special outfits, and our "dress for the day" collection offers just that. From birthdays to anniversaries and everything in between, we provide versatile and affordable options that make any day memorable. - XCLUSIV is not just for women; we also offer a range of stylish men's suits. Our tailored suits are crafted from high-quality fabrics and designed to provide a perfect fit. Whether you need a suit for a wedding, a formal event, or a special occasion, our collection ensures that you'll look sharp and sophisticated. - Inclusivity is at the heart of XCLUSIV. We take pride in being specialists in creating outfits for same-sex marriages. At XCLUSIV, we offer both off the peg and made to measure dresses, catering to different needs and preferences. Off the peg dresses are readily available and perfect for those who need a beautiful dress quickly. Made to measure dresses, on the other hand, are custom-designed to fit your unique measurements and style, providing a personalized and perfect fit. Our team is here to help you choose the best option based on your timeline and requirements. Our commitment to customer service is unparalleled. At XCLUSIV, we go above and beyond to ensure that every customer is satisfied. Whether it's making last-minute alterations or helping you find the perfect accessories, our team is always willing to go the extra mile. We believe that exceptional service is just as important as the quality of our dresses. Quality and luxury don't have to come with a hefty price tag. At XCLUSIV, we offer competitive pricing on all our dresses, making it possible for you to experience luxury without breaking the bank. We believe that everyone deserves to feel special, and our affordable prices ensure that you can find your dream dress within your budget. XCLUSIV is more than just a fashion boutique; it's a place where dreams come to life. From wedding dresses to prom dresses, and everything in between, we offer a diverse range of high-quality, exquisitely crafted outfits that are designed to make you feel extraordinary. Visit us in Horsham, West Sussex, and let us help you find the perfect dress for your special occasion.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was so thrilled I chose XClusive

I was so thrilled I chose XClusive to make my wedding dress, it was a lovely experience. May was very thorough in measurements, and very helpful when I was trying to make up my mind what I wanted for my big day. The dress is absolutely beautiful, and very comfortable, and everyone at the wedding was very complementary of the work that May and the XClusive team had put into it for me. Thank you to May and the team.

February 21, 2026
Unprompted review
XCLUSIV Bridal Ball&Prom logo

Reply from XCLUSIV Bridal Ball&Prom

Dear Kate,

Thank you so much for your kind words. It means the world to us that you chose XCLUSIV to create your wedding dress and that you enjoyed the experience from start to finish.

We are delighted that you felt supported throughout the design process and that the dress was everything you hoped for — beautiful, comfortable, and perfect for your special day. Hearing that you received so many compliments at your wedding is incredibly rewarding for our whole team.

It was an absolute pleasure working with you, and we feel honoured to have been part of such an important moment in your life.

With our warmest wishes,
The XCLUSIV Team

Rated 5 out of 5 stars

Wedding Cape - May did an amazing job!

May did such an amazing job creating the cape for my wedding. She listened to exactly what I wanted, executed it beautifully and delivered it on time. I felt so good on my wedding day. I would highly recommend XCLUSIV to anyone else. Thank you May!

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Went above and beyond

Went above and beyond. We had tried many of places and no where was the place we came here and straight away new we picked right one of our bridesmaids liked 2 different dresses the top of one but the bottom of another and the ladies made this possible they made the dress so she could have exactly that the dresses are amazingly beautiful and so rare as there hand made. My bridesmaids looks and felt beautiful and the staff here helped this happen thank you so much to both ladies for all your help in making our day beautiful

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Stunning wedding dress made for our daughter

May has made our daughters amazing beautiful wedding dress. The design was my daughter’s and May made it to the exact way she wanted it, even to the last minute sleeves. This was not a traditional white dress but green, with flowers embroidered on. One amazing talented lady, nothing was too much trouble. I would highly recommend May for her talented dress making.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

My dream wedding dress!!

Thank you SO much to May for making my wedding dress wishes come true!! My dress was everything I could have ever imagined, and more!
I live in Australia but got married in England (where I'm from) and May managed to make my dream wedding dress through discussions over Facetimes and pictures!
Thank you so so so much for making my dreams come true - I felt so beautiful on the day and I had SO many compliments on my dress! I cannot thank you enough, you are so incredibly talented xx

July 5, 2024
Unprompted review
XCLUSIV Bridal Ball&Prom logo

Reply from XCLUSIV Bridal Ball&Prom

Thank you so much for your heartfelt review! We are absolutely thrilled to hear that May was able to bring your wedding dress dreams to life and that you felt so beautiful on your special day. It’s wonderful to know that the dress exceeded your expectations and received so many compliments.

Creating your dream dress through Facetime and pictures, especially across continents, is a testament to May and her team's incredible talent and dedication. We are delighted that XCLUSIV could be a part of your wedding journey and make your wishes come true.

Your kind words mean the world to us. We wish you all the happiness in your married life and thank you once again for choosing us to be a part of such a special occasion.

Rated 5 out of 5 stars

Amazing dress and service

May was so lovely with my daughter with her prom dress. Nothing was a problem and she made her feel relaxed and comfortable. The dress was amazing and a perfect fit. Thank you.

June 21, 2024
Unprompted review
XCLUSIV Bridal Ball&Prom logo

Reply from XCLUSIV Bridal Ball&Prom

Thank you so much for taking the time to leave us a review. We are delighted to hear that your daughter had a great experience with us at XCLUSIV. It was our pleasure to help make her dream prom dress a reality. Customers like you inspire us to work even harder to provide better products and services. Thank you again for supporting our business. All the best.

Rated 4 out of 5 stars

OH MY GOSH!!!

OH MY GOSH!!!
Lady was so nice. She made me a prom dress that was really beautiful and fitted so perfectly.
Maybe not 5 stars because the fitting room was quite crowded.

June 28, 2024
Unprompted review
XCLUSIV Bridal Ball&Prom logo

Reply from XCLUSIV Bridal Ball&Prom

We are pleased to hear that you are satisfied with your prom dress from XCLUSIV. We are continuously working to improve our fitting facilities to better accommodate our customers. Thank you for your feedback.

Rated 5 out of 5 stars

Thank you for making my daughter's…

Thank you for making my daughter's beautiful prom dress, an unexpected choice that made her feel confident at the day!
I will definitely come back for my Christmas party dress!
Xxx from Sara

June 27, 2024
Unprompted review
XCLUSIV Bridal Ball&Prom logo

Reply from XCLUSIV Bridal Ball&Prom

Thank you so much for your wonderful review! We're thrilled to hear that your daughter felt confident in her prom dress. It was our pleasure to create something special for her big day. We look forward to seeing you again for your Christmas party dress! If you have any specific ideas in mind, feel free to let us know.

Rated 5 out of 5 stars

Perfect

Thanks for the matching color cravats. perfect!

November 18, 2023
Unprompted review
XCLUSIV Bridal Ball&Prom logo

Reply from XCLUSIV Bridal Ball&Prom

You're very welcome! We're delighted to hear that the matching color cravats were perfect for you. If you ever need anything else, feel free to reach out. Thank you for your feedback!

Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM. Product never received. Won't reply to emails. Tel number invalid. Have been to citizens advice, sent recorded delivery letter to Maylands Ave Hemel Hempstead and it was refused. Reported to Trading Standards. Website K-a.co.uk. Have been in contact with my bank 're chargeback.

December 10, 2022
Unprompted review
XCLUSIV Bridal Ball&Prom logo

Reply from XCLUSIV Bridal Ball&Prom

Our company, XCLUSV-Bridal Ball Prom, specializes in producing and selling special occasion wear, such as wedding dresses and prom dresses. We do not offer any other products.

It appears that the product you purchased online was from a scam website or a fraudulent company that has no affiliation with us. They have stolen our business identity and deceived many people. We only recently verified our company with Trustpilot and were unaware of the issues and reviews left on this site last year, which have caused damage to our company's reputation. We have reported this to the police, who are currently investigating the matter.

To assist with the investigation, please provide any evidence of your purchase to us or directly to Trustpilot. Your cooperation will help us address this issue more effectively, assist the police with their investigation, and recoup your loss. Thank you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look