Xenaknits Reviews 309

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The needle bar replacement sponges are excellent, These save a considerable amount of money and are ecologically better than replacing the whole metal bar each time. Easy to use, if a little messy wh... See more

Company replied

Rated 5 out of 5 stars

Thank you for your prompt service and delivery , having just resurrected my toyota knitting machine after many years, was so was really pleased that I could still get parts for it ,it fitted perfect... See more

Company replied

Rated 5 out of 5 stars

I bought a do-it-yourself replacement spongebar kit, for my Brother KH950i knitting machine, I watched the video on the website and gave it a go. Item was well priced, arrived quickly, was well wrappe... See more

Company replied

Rated 5 out of 5 stars

This sponge bar made my knitting machine work!! Can't believe the difference, was very easy to apply with clear instructions how... delivery super fast, and price was way cheaper than any others I'... See more

Company replied

Company details

  1. Yarn Store
  2. Wool Store

About Xenaknits

Written by the company

We are an ethical family business based in the beautiful British Cheshire countryside, offering a fabulous range of high quality yarns, knitting machine sponge kits and needles.

Xenaknits.com started out as a small retail knitting market stall, selling only a few knitting yarns, evolving into a website supplying knitting products around the world.
Because of our exceptional customer service, business stability and fast delivery times, are all contributing to the successful growth of xenaknits.com. Also, we often go above and beyond to help customers because we care about you, our customer.

Whenever possible, we try to stock yarns from ethical sources, such as Fair Trade spinners and knitting yarn dyers.

With some of our Turkish yarns we buy direct from the artisan spinning families, this enables the people who make the yarns to benefit from the product they are producing.

We sell the world-famous award-winning Zuusco sponge bar kits for knitting machines. Maybe you need replacement needles for your knitting machines. We have them in stock, too.

One of the most common questions we are asked is where did the name come from? We had a lovely dog who died of cancer, so we named the business after her, very sad, but we wanted a way to remember her.

We have always loved knitting and yarns, and we hope you visit our website.

Love Knitting - Love Yarn

Contact info

4.9

Excellent

TrustScore 5 out of 5

309 reviews

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Rated 5 out of 5 stars

Excellent service and fitting…

Excellent service and fitting instructions

September 22, 2022
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Reply from Xenaknits

Thank you for the 5-star review. We really appreciate it.

We are so pleased you were happy with the service and the fitting instructions.

Thank you and stay safe.

Rated 5 out of 5 stars

I researched new sponges for my…

I researched new sponges for my knitting machine and found that Xena Knits offered the best value which included free delivery. The delivery was prompt and came with very useful information on how to replace the sponge on the sponge bar.
I will definitely be using Xena Knits again. : )

September 15, 2022
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Reply from Xenaknits

Thank you for the lovely 5-star review. We really appreciate it.

We do try to offer the best value that we can.

Furthermore, we are so pleased you were happy with the quick delivery and the extra information sheet for how to fit it.

Thank you and stay safe.

Rated 5 out of 5 stars

Sponge bar replacement kit

Hi having ordered a sponge bar replacement kit,I cannot fault the service. It arrived quickly and did the job perfectly.
Many thanks
Marion

September 6, 2022
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Reply from Xenaknits

Thank you for the lovely 5-star review. We really appreciate it.

We are so pleased you were happy with the quick delivery.

Thank you and stay safe.

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Certainly would order again.

September 6, 2022
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Reply from Xenaknits

Thank you for the 5-star review. We really appreciate it.

We are so pleased you were happy and will order again.

Thank you and stay safe.

Rated 5 out of 5 stars

Great product and price

Great product and price. Quick delivery. Came with instructions that were very easy to follow.

August 23, 2022
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Reply from Xenaknits

Thank you for the lovely review. We really appreciate it.

We are so pleased you were happy with the quick delivery.

Thank you and stay safe.

Rated 5 out of 5 stars

Great service

Great service, prompt clear instructions.

August 4, 2022
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Reply from Xenaknits

Thank you for the lovely review. We really appreciate it.

We are so pleased you were happy with the service.

Thank you and stay safe.

Rated 5 out of 5 stars

Always buy my sponge bars here

Always buy my sponge bars here. Always as described fast post.

July 27, 2022
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Reply from Xenaknits

Thank you for the lovely review. We really appreciate it.

We are so pleased you were happy with the fast delivery.

Thank you and stay safe.

Rated 5 out of 5 stars

Great service

July 26, 2022
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Reply from Xenaknits

Thank you for the 5-star review. We really appreciate it.

We are happy we gave you great service.

Thank you and stay safe.

Rated 5 out of 5 stars
Xenaknits logo

Reply from Xenaknits

Thank you for the lovely review. We really appreciate it.

We are so pleased you were happy with the quick delivery and the great price.

Thank you and stay safe.

Rated 5 out of 5 stars

Very pleased with the prompt and…

Very pleased with the prompt and courteous responses to my order. I was informed when the items were displaced. Goods very well packaged and very nice hand written notes included. Instructions for installation very clear. Item fitted and performed perfectly.

July 7, 2022
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Reply from Xenaknits

Thank you for the lovely review. We really appreciate it.

We are so happy the item fitted and performed correctly.

Thank you and stay safe.

Rated 5 out of 5 stars

5 stars to Xenaknits

Found this site by chance and they had just what I was looking for.
I would come back and buy from here again - so 5 stars to Xenaknits

June 28, 2022
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Reply from Xenaknits

Thank you for the review. We really appreciate it.

We are so happy you will come back and buy again.

Thank you and stay safe.

Rated 5 out of 5 stars

Excellent customer service from…

Excellent customer service from Xenaknits. So helpful and informative. I have given 5 stars, although the reason they don’t/or can’t supply all the parts I need through no fault of their own, their focus on knitting machines particularly vintage ones having changed. Nevertheless, they went over and above to assist me in my needs and direct me to where I might get what I needed. I learnt a lot speaking to David who really helped me to understand the complexities of knitting machines and how I could maintain mine to a good standard. Chris helped me via email answering my questions as best he could through with only my inexperienced questions and photos. I’m Pleased to say that as a result I am making good progress in getting my tired vintage machine up and running. Check out their videos. Super helpful too.

May 5, 2022
Unprompted review
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Reply from Xenaknits

Thank you for the review. We really appreciate it.

We are pleased we could offer you help and information.

Thank you and stay safe.

Rated 5 out of 5 stars

Replacement needles

Excellent service. Speedy delivery, quicker than expected.

April 14, 2022
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Reply from Xenaknits

Thank you for the 5-star review. We really appreciate it.

We are pleased your order arrived quicker than expected.

Thank you and stay safe.

Rated 5 out of 5 stars

The parcel was delivered in good time

The parcel was delivered in good time, securely wrapped. My order consisted of several small items, all of which were well labelled and protected. I would happily order from this company again. Thank you.

April 11, 2022
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Reply from Xenaknits

Thank you for the 5-star review. We really appreciate it.

We are happy your order arrived in good time and all the items were protected and labelled.

Thank you and stay safe.

Rated 5 out of 5 stars

Great service

Product came through very quickly, very helpful and good value.

April 1, 2022
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Reply from Xenaknits

Thank you for the 5-star review. We really appreciate it.

We are happy your order arrived quickly.

Thank you and stay safe.

Rated 5 out of 5 stars

Replacement x2 sponge bar

Replacement x2 sponge bar, easy to apply,easy online instruction. Would use again

March 28, 2022
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Reply from Xenaknits

Thank you for the 5-star review. We really appreciate it.

We are happy the sponge was easy to fit.

Thank you and stay safe.

Rated 5 out of 5 stars

The item I ordered shipped quickly

The item I ordered shipped quickly, was packaged very well, and was high quality!

Have ordered from Xenaknits before, and will continue to in the future

March 10, 2022
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Reply from Xenaknits

Thank you for the 5-star review.

We are pleased the item arrived quickly.

Thank you and stay safe.

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