Love the look of the clothes. Have shopped with Xpluswear and received multiple compliments. However, the wait is too long. I’m still waiting on a dress I ordered over 4 months ago. The rest of the... See more
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Review summary
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Reviews shaping this summary
It was easy to shop but, I would suggest adding more color options for your dresses 2 colors on several of the dresses I looked at prevented me from purchasing more items. Also, please do not adver... See more
Company replied
There was a dress advertised but after searching i was u able to find it felt llike a bait and stwch u pulled me in with a dress that waa not available
Company replied
I received the dresses I ordered September 20th. Today is October 8th so it took almost three weeks to receive. The one dress is wild, bright colors in the picture but was less vibrant in person. For... See more
Company replied
Company details
Written by the company
Hi, we're XPLUSWEAR, the ultimate fashion destination for women sizes 14-28. No body is nobody, and no body that is not worthy of being loved and appreciated. There are already enough beautiful clothes made for small-size girls in the world, we just want to design clothes for plus girls to show their confidence and beauty.
Contact info
Hong Kong
- www.xpluswear.com
3.0
Average
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience with Xpluswear has been…
My experience with Xpluswear has been great! Customer services were very quick to respond to my emails. I made a mistake with the sizes, as I forgot US sizes were slightly bigger to UK sizes. This was changed quickly for me by customers services. Delivery was also supper quick. I received a lot of compliments with both outfits purchased. Will definitely order again, I already have a few things in my basket. Thank you Xpluswear!
August 8, 2026
Unprompted review
Reply from Xpluswear
Hello,
Thank you for this wonderful review! We’re glad our customer service could quickly assist with your size adjustment. It makes us happy to hear about your fast delivery and that you received so many compliments on your outfits. We look forward to your next order!
Xpluswear Team
This is my second order the first order…
This is my second order the first order pantsuit fit well and was unique.
August 29, 2026
Unprompted review
Reply from Xpluswear
Hi Freda,
Thank you so much for your feedback! We’re delighted your first‑order pantsuit fitted well and that you loved its unique style. We truly appreciate you placing a second order with us.
Xpluswear Team
Easy Format
August 28, 2026
Unprompted review
Order the clothes can be a hit or miss
Order the clothes can be a hit or miss. I have gotten a lot of good clothing. Returning a product has been horrible. I am owed about $350 in a refund since April and have not received anything. I have just made a decision to find another plus size vender. I hate to do this but I can't risk loosing any more money.
April 25, 2026
Unprompted review
Reply from Xpluswear
Dear Karzetta,
We sincerely apologize for the frustrating experience you encountered regarding your returns and refunds.
Ordinarily, refunds would not go unprocessed for this length of time. There must be some unexpected issue causing this delay. We kindly request that you contact our customer complaint team directly via the email address below and provide your order information.
You may also fill out the "Request information" form, which will allow us to pull up your orders and look into this matter thoroughly.
We hope to resolve this for you as soon as possible.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
I returned two different returns…
I returned two different returns together in a box with the required RMAs enclosed. While one of the returns have been credited, I have followed up TWICE to receive the reimbursement for the other items. How do you credit only half of the items?
August 17, 2026
Unprompted review
Reply from Xpluswear
Dear customer,
We have looked into your return case. Your two returned packages belong to two separate orders, therefore refunds were applied separately and will not appear under one single order. Our customer service team has explained this point in email, please check our latest reply should you have any questions.
Refunds for both of your orders have been fully processed. If you have any concerns about the refund amounts, please reply directly to our email.
Xpluswear Customer Complaint Team
complaint@xpluswear.com
I order a dress paid $80.00 for it and…
I order a dress paid $80.00 for it and i received a completely different dress looks like Halloween custom the material is made of some tablecloth material, fake advisement.
August 26, 2026
Unprompted review
Reply from Xpluswear
Dear Regina,
We sincerely apologize that the dress you received did not match your expectation.
Our website provides a 30‑day after‑sales policy. If you are not satisfied with the product, our team is ready to assist you with return and refund. Please contact us at the email address below with your order information, so we can support you accordingly.
If you would rather not get in touch directly, you can also complete the "Request information" form so that we can locate your order.
Thank you in advance for your cooperation.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
I have recieved a refund of one item, I just got an email that the other refund will be processed within 15days, I cancelled the other order because they still hadn't sent it from the 4th of July,
I bought 2 outfits, one was delivered, a completely wrong order, not only was it a wrong order, the quality was plastic rubbery when I had ordered a cotton one, sent them an email and they promised to refund within 10 and 25days, its 2 months now, no refund.
The second outfit was never delivered, 1. When I emailed they said it was pre ordered but that was not indicated when I ordered it ,they said it would get a delivery message when they post it, since July upto today, nothing. The worst experience ever.
July 4, 2026
Unprompted review
Reply from Xpluswear
Dear Ngwenyamel,
We are truly sorry for the unpleasant shopping experience this has caused you.
After reviewing our email records, we noticed you requested to cancel the unshipped item in your email dated July 19. Upon receiving your confirmation on July 29, our customer‑service team initiated the refund for the unshipped item and sent you an email with refund details. Items for which a refund has been initiated will not be shipped, and we hope this clarifies the timeline of events.
We sincerely apologize for the long waiting period for your refund. We have reviewed your case and requested expedited processing. The refund is expected to be credited back to your original payment method shortly.
We have also replied to your latest email. If you have not received our email, please feel free to reach out to us directly at the email address below with your order information.
Alternatively, you can complete the "Request information" form, which will help us confirm that we are in contact with you.
Update reply: We confirm that your second refund has been processed. It is expected to be credited back to your original payment account shortly. Please keep an eye on your account.
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Absolutely love xpluswear
Absolutely love xpluswear. Great quality beautiful clothes. This will be the last time I order. The wait is just ridiculous. I ordered 1 item & for 3 days its been OUT FOR DELIVERY......CALL THE DELIVERY NUMBER A LADY VM COMES ON, VM BOX FULL. I PAID $90 FOR THIS OVERPRICED YET BEAUTIFUL ITEM.
FEW MORE DAYS I'M ASKING FOR A REFUND smh
August 25, 2026
Unprompted review
Reply from Xpluswear
Dear Mimi,
Thank you so much for your kind feedback about our clothing quality.
We would like to look into this delivery delay for you. Please reach out to us directly via the email address below with your order details so we can investigate what happened.
If you prefer not to email us directly, you may also fill out the “Request information” form and provide your order details. This will allow us to locate your order and give you targeted updates.
We look forward to hearing from you and resolving this matter for you.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Good variety of choices
Good variety of choices, need a option to expedite shipping faster for last minute purchases
August 24, 2026
Unprompted review
Reply from Xpluswear
Hi Stanley,
Thank you so much for your valuable feedback! We really appreciate you mentioning our wide selection. Your suggestion for an expedited shipping option for last‑minute orders has been noted and shared with our team.
Xpluswear Team
The quality of the product is very good…
The quality of the product is very good and true size
August 24, 2026
Unprompted review
Reply from Xpluswear
Hi Doreen,
Thank you for your lovely feedback! We’re glad the quality and sizing worked perfectly for you.
Xpluswear Team
Ordering was easy!
August 22, 2026
Unprompted review
I never received my outfit confirmation…
I never received my outfit confirmation number
AC20269731192836
I ordered it July 31, 2026 @ 4:28pm
moochie920@ aol.com (email address)
510-325-2162
Payment August 1, 2026🎈
August 21, 2026
Unprompted review
Reply from Xpluswear
Dear Marilyn,
We are truly sorry for any inconvenience you experienced while waiting for your parcel.
When your package was shipped, an email containing the tracking number was sent to the email address you provided at checkout. You may use the tracking details to monitor your package’s status and location at any time.
Tracking information shows that your parcel has been successfully delivered. We have sent a follow‑up email to your registered email address.
Should you have any further concerns, please reply to the email directly.
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Add more colors to your clothing lines...
It was easy to shop but, I would suggest adding more color options for your dresses 2 colors on several of the dresses I looked at prevented me from purchasing more items. Also, please do not advertise your prices in £, we are in USA and use $!!!
August 19, 2026
Unprompted review
Reply from Xpluswear
Hi Patty,
Thank you very much for your feedback. We greatly appreciate your suggestion about expanding color selections for our dresses.
Our website uses US dollars as the default display currency. Please kindly check whether you have accidentally switched to a different currency. If so, your checkout will default to whichever currency is shown on your screen.
We noticed that you have contacted us by email, and our team has sent you a reply. Should you have any further questions, please reply to our email directly.
Xpluswear Customer Complaint Team
complaint@xpluswear.com
I've gotten some great stuff from them…
I've gotten some great stuff from them ,the only problem is that its a hit or a miss with them.I also dont like the refund process and the fact that the stuff is from overseas,it takes too long for the items to arrive but other than that I'm pretty satisfied.
February 11, 2026
Unprompted review
Reply from Xpluswear
Hi Nicolene,
Thank you for sharing your honest review with us.
We are glad you have received some great items from us. We fully take on your feedback about inconsistent product performance, the refund procedure and extended delivery times.
Should you require any support, please reach out to us directly. We will try our utmost to assist you.
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Horrific
This manufacturer is horrible. Not only did I wait for 60 days to receive my order, what I received was completely unbelievable. After jumping thru hoops to get a refund I had to go thru paypal to get it.
August 21, 2026
Unprompted review
Reply from Xpluswear
Dear Laretta,
We sincerely apologize for the extremely long waiting period for your order, the disappointing quality of the items you received, and all the trouble you encountered during the refund process.
We deeply regret that you had to escalate your case via PayPal to resolve this matter. Your negative experience is never what we intend for our customers.
Please do not hesitate to contact us if you have any further concerns.
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Took 1 month to receive outfit
Took 1 month to receive outfit. Looks nothing like the picture and material is very thin. Stay away from this company
August 20, 2026
Unprompted review
Reply from Xpluswear
Dear Erika,
We sincerely apologize for the delayed delivery and for the product failing to meet your expectations.
Please note we provide a 30‑day after‑sales policy, which starts from the day customers receive their products. If you require any support, feel free to reach out to us directly at the email address below. Alternatively, you can complete the "Request information" form, which will allow us to retrieve your order information and resolve your concerns.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
FASHION EXTRAVAGANZA
I really love your fashions. They can range from causal to elegant attire and the colors are truly vibrant. It’s exactly what I’ve been looking for in capturing X plus ladieswear.💜.
August 20, 2026
Unprompted review
Reply from Xpluswear
Hi Mary,
We truly appreciate your kind words! So glad our versatile styles and vibrant colours resonate with you.
Thank you for your support 💜
Xpluswear Team
I liked the variety
I liked the variety. The pictures were clear. I’m hoping the real item will match the picture.
August 20, 2026
Unprompted review
Reply from Xpluswear
Hi Monica,
Thank you for your nice feedback! We’re glad you like our wide selection and clear product photos. We sincerely hope the actual items will live up to your expectations.
Xpluswear Team
Everything About This Experience was…
Everything About This Experience was Great 🙌🏾
August 20, 2026
Unprompted review
Reply from Xpluswear
Hi Kandis,
We really appreciate your kind review! So glad everything worked out perfectly for you.
Xpluswear Team
Well I have not received my order yet
Well I have not received my order yet. I’ll give a review when I get it.
Thank you.
August 19, 2026
Unprompted review
Reply from Xpluswear
Hi,
We found that most items in your order are ready to be shipped. A shipping notification email will be sent to your order‑registered email address, please keep an eye on it.
Please do not hesitate to reach out to us should you have any questions.
Xpluswear Team
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