Love the look of the clothes. Have shopped with Xpluswear and received multiple compliments. However, the wait is too long. I’m still waiting on a dress I ordered over 4 months ago. The rest of the... See more
Company replied
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Review summary
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Reviews shaping this summary
It was easy to shop but, I would suggest adding more color options for your dresses 2 colors on several of the dresses I looked at prevented me from purchasing more items. Also, please do not adver... See more
Company replied
There was a dress advertised but after searching i was u able to find it felt llike a bait and stwch u pulled me in with a dress that waa not available
Company replied
I received the dresses I ordered September 20th. Today is October 8th so it took almost three weeks to receive. The one dress is wild, bright colors in the picture but was less vibrant in person. For... See more
Company replied
Company details
Written by the company
Hi, we're XPLUSWEAR, the ultimate fashion destination for women sizes 14-28. No body is nobody, and no body that is not worthy of being loved and appreciated. There are already enough beautiful clothes made for small-size girls in the world, we just want to design clothes for plus girls to show their confidence and beauty.
Contact info
Hong Kong
- www.xpluswear.com
3.0
Average
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't order from them
Don't order from them I ordered a dress for my grand daughters wedding. ordered in June. Tracking is showing in North Carolina on July 4. It us now August 4 and still not received. Customer Service is poor as they only keep saying wait on it. Will never order again.
June 3, 2026
Unprompted review
Reply from Xpluswear
Dear Shari,
We are truly sorry for the terrible shipping experience and the long delay caused you huge trouble and disappointment.
We regret to inform you that your package encountered unexpected transit anomalies during delivery, resulting in stagnant tracking information with no updates since July 4. Please rest assured this lengthy shipping delay is not representative of our regular delivery service standards.
After thorough verification, our dedicated claims team processed a full refund to your original payment account on July 31. Please kindly check your account for the returned fund at your convenience.
If you still have any concerns or questions, please feel free to reach out to us directly via the email address listed below.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
They will not refund me my money
They will not refund me my money. I wasn’t told the items I ordered was pre-order so I should’ve got my refund back ASAP the same way I paid. It should be the same way. I get it back ASAP. Any other company will refund my money I get it back last night or the next day and I’ve been reaching out to him since July 11 and still no payment keep saying the same thing over and over so I’m have to figure out how to go to somebody over them to get my money.
July 11, 2026
Unprompted review
Reply from Xpluswear
Dear Deborah,
We sincerely apologize for the long waiting time for your refund and all the inconvenience this frustrating experience has brought to you.
We would like to bring to your attention that the products listing title clearly marks the items as pre-order. You may verify this information in your order confirmation email for reference.
Our team has fully reviewed your case and submitted a request for expedited refund processing. The refund will be returned to your original payment account shortly. Please keep an eye on your account balance for the incoming refund.
We truly appreciate your patience and understanding. Should you have any further questions, feel free to contact us anytime.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Love the look of the clothes
Love the look of the clothes. Have shopped with Xpluswear and received multiple compliments. However, the wait is too long. I’m still waiting on a dress I ordered over 4 months ago. The rest of the items came at different times but they at least arrived.
Most times the clothes fit a bit smaller so I order a size larger and they fit. Every once in a while the items don’t end up looking like what I anticipate but someone normally responds to emails timely.
My latest find received so many compliments and was worn for a special occasion.
August 1, 2026
Unprompted review
Reply from Xpluswear
Hi Angela,
Thanks for your lovely feedback and continuous support! We’re delighted you love our styles and got plenty of compliments, especially the piece you wore for your special occasion.
We value your honest review and hope your dress arrives soon. Feel free to reach out anytime for order updates, and we aim to offer faster delivery next time!
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Never again. "Waiting shipping"
Everything went wrong. I placed an order that sat in the cart for over a week "awaiting shipping" it was time sensative for a cruise a month away. After waiting a week I canceled the entire order (wise). The order was canceled June 21st and I did not get my refund until today August 2nd. I cruised and returned before my electronic refund, smh. Never again!
June 14, 2026
Unprompted review
Reply from Xpluswear
Dear customer,
We are extremely sorry for the terrible experience you have gone through.
We will overhaul our order pending shipment management and internal refund approval workflow strictly.
If you have any further questions, please don't hesitate to contact us.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
I am utterly disappointed
I am utterly disappointed.
Delivery was very late.
Low quality
Not worth the prices I paid for the dresses.
July 30, 2026
Unprompted review
Reply from Xpluswear
Dear kellylee,
We are truly sorry that the delayed delivery and dress quality have failed to meet your expectations and brought you great disappointment.
If you require any after-sales assistance, please feel free to contact us via the email address provided below. You may also fill out the "Request information" form we sent to you. This will allow us to locate your order efficiently and look into the relevant issues thoroughly.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Sent poor quality item in lieu of what I ordered
I ordered an item that was listed as pre-order. I received no advice as to when it might ship. I followed up with customer service, and got a useless response saying it would be shipped according to their process. When I received my parcel, it contained an item I didn’t order and there was no sign of my item. I contacted customer service again - they confirmed I had been sent the wrong item by the warehouse and they could no longer get me the right item. They offered for me to keep the item and accept a coupon code equivalent of 70% of the product price to be used in the next order or a 50% partial refund. Keeping the item in both cases. I said no thanks, the item you sent me is poor quality and not what I wanted - I must have a full refund. They said ok, it will take 5-15 days to process. 16 days later, no refund. Followed up again, another 5 days later, still nothing. The only way I got my refund was to raise a claim through PayPal. Never, ever ordering from them again.
June 30, 2026
Unprompted review
Reply from Xpluswear
Dear Leanne,
We offer our deepest apologies for the series of troublesome experiences you encountered.
We will optimize our shipping notification mechanism and internal refund approval procedures strictly.We apologize once again for the unpleasant shopping experience we have brought you.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Do not order from this company they are scammers
Do not order from this company! The pictures they advertise on their site are false. They are scammers. I paid $89 for a dress and what I received was a pile of scraps which look nothing like what they advertised. I contacted them immediately for a full refund as I am going to return the item. Of course they are telling me I have to pay the return costs to China. What they are doing is hoping customers will be discouraged by having to pay the return costs, and instead accept a partial refund. I paid $89 they offered me a refund of $30. Absolutely not! My financial institution will handle them. Stay away! Do not purchase from this company! They are not a legitimate business.
July 28, 2026
Unprompted review
Reply from Xpluswear
Dear customer,
We sincerely apologize that the item you received failed to match the advertised product and brought you such an unpleasant shopping experience.
We have checked our communication records, and our customer service has clearly sent the official return address to you, which differs from the address you thought. Kindly check our previous message threads to clear up any misunderstanding regarding the return destination.
In terms of your refund request: right after you declined the partial refund proposal, our customer service team submitted an application for a full refund for your order. Relevant refund details have been included in our latest reply message. Please feel free to reply directly to us should you have any questions.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Wrong Color. Wrong Dress.
I saw and purchased what I thought was a beautiful dress, to wear to an upcoming formal event. Before I bought it, i also showed it to my husband and children and a friend. Without exception, we all thought this was THE dress. That was until it arrived. The first thing I noticed that the color was NOTHING EVEN CLOSE to the color of the dress as viewed on their website. On the website it was black and gold. In person, it was orange and black with a yellow lining. It was horrible. Not to mention the way the dress was sewn, the material used... looked cheap. None of it was acceptable. I would never have paid over $100 for anything that looks like that dress. My only hope is that they send what I need to retun the dress and they refund my money... quickly.
July 12, 2026
Unprompted review
Reply from Xpluswear
Dear customer,
We are terribly sorry that the dress you received failing to meet your expectations for the formal occasion and causing you great disappointment.
If you request a refund, please contact us to arrange the return within the after-sales valid period, and we will fully assist you with the whole return process.
Alternatively, you may reply directly to the email we sent via the email address below to initiate the return process.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Easy to find my items and good prices.
July 28, 2026
Unprompted review
Reply from Xpluswear
Hi Marriet,
Thank you for your feedback! We’re pleased that you found our products easily and were satisfied with our pricing.
Xpluswear Team
Xpluswear do not care about customer satisfation!
I wish I could give this company no stars! I am a true online shopper. This company is the worst company that I have ever done business with! First of all I believe the dresses came from overseas.
I purchased two dresses a week apart. When the dresses arrived it was cheaply made. They made me take pictures of the dresses, and pay to have it shipped, and to return the dresses. They gave me a return address in California to return the dresses. I went to the post office on two different dates to return the dresses. Almost six weeks went by and no refund, so I emailed this company again and was told they need tracking numbers from USPS in order to get a refund. I told them most companies know when you've returned their merchandise, and all my information is with the package! I am now out of $150.00 because I can't find my receipt from the post office! I will tell everyone I know never do business with this company!
July 26, 2026
Unprompted review
Reply from Xpluswear
Dear Rosa,
We are deeply sorry that the dresses failed to meet your expectations and brought you such a troublesome return and refund process.
We clearly marked the requirement to provide the tracking number of the returned parcel when sending you the return guidelines, which is why our customer service team asked you for the return tracking number. You may check the return instructions again for confirmation.
Since we cannot pinpoint your exact order record for the moment, we suggest you fill out the "Request information" form with your order details, or directly reach out to our customer complaint team together with relevant order information. This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
We appreciate your cooperation in advance.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
XPLUSWEAR IS A SCAM
PLEASE do not order from xpluswear! The clothing looks nothing like the pictures. The quality of the garments are made with very cheap materials and it takes about a month before you receive an order even if you ask for express shipping! Then when you request a refund they say it takes 10-25 business days to process, but that’s not true. They will give you the run around claiming their finance department is running behind. PLEASE save your money and shop elsewhere, because you will be very disappointed!
Like I said Xpluswear is a scam! I still haven’t received my refund after they gave this response saying I would receive it 2 days later! They are scammers and have no intention on issuing a refund. BUYER BEWARE!!!!
June 3, 2026
Unprompted review
Reply from Xpluswear
Dear Anita,
We sincerely apologize for the long delivery lead time as well as the quality that failed to meet your expectations.
We have fully reviewed your case and submitted an application to expedite your refund procedure. The refund is expected to be returned to your original payment account within two business days, please keep an eye on your account status.
Feel free to contact us anytime should you have further concerns.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Order a year in advance...you may get it on time
I placed an order on June 6th for a July wedding the order was promised by June 14th...I received the order on July 27th..a week after the wedding...I understand delays happen but this company seriously needs to make serious adjustments in their shipping system...not only that they send all of these Ai generated responses/apologies...useless. then they don't provide free returns so not only do I have to pay to return items I can't use now I have a loss on items I purchased to go with the item. I'm so disgusted with this companies nonchalant responses to an internal problem that they have. Then they have the audacity to offer me coupons for further purchases...unless u want an item for kicks don't bother...u have to order a year in advance to get it on time. My first and very last time ordering...sadder part they have a very nice selection of items...but if u can't get it on time why bother...if I could rate lower I absolutely would...a 45.00 coupon on over 100.00 purchase..pfft...please save your automated response to my review for someone else...utterly ridiculous
June 6, 2026
Unprompted review
Reply from Xpluswear
Dear Carlos,
We are truly sorry that your item arrived long after your wedding date and brought you such a terrible experience. We also apologize for the unsatisfactory replies.
Please kindly contact our customer complaint team via email below with your order number, or submit your order details by filling the "Request information" form. We will thoroughly investigate this whole incident and come up with a proper solution for you.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
It was easy to deal with and I was…
It was easy to deal with and I was happy with everything
July 27, 2026
Unprompted review
Reply from Xpluswear
Hi Jessica,
Thank you very much for your positive feedback. We’re glad to hear you had a smooth and satisfying shopping experience with us.
Xpluswear Team
I dont feel like I can accurately rate…
I dont feel like I can accurately rate because I ordered from Xplus Wear twice. The first time was the beginning of July and I'm still waiting for an update as to when it is coming. And I ordered again today. Hopefully it will arrive in time for my conference 3rd week of August. 🙄
July 27, 2026
Unprompted review
Reply from Xpluswear
Dear Kim,
We are truly sorry for the delayed shipping update of your early-July order, which has caused you unnecessary anxiety.
We have only located one order placed by you at the start of July, and the parcel is currently in transit. We have contacted the logistics provider to speed up its delivery progress, and the latest shipment updates have been sent to your email used for purchase. Please feel free to reply to our email directly if you have any further questions.
If you have not received our email, we suggest you contact us directly via the email address below with your order information.
Xpluswear Customer Complaint Team
complaint@xpluswear.com
Everything looks so amazing so i was…
Everything looks so amazing so i was intrigued to buy a few items. So, I got my first order. and was horrified at the quality of the dress.. I will be returning the dress for a full refund.
I just hope my next order is not of such bad quality for the the price
July 26, 2026
Unprompted review
Reply from Xpluswear
Dear Volitaj,
We sincerely apologize that the dress quality failed to match the product display and ruined your shopping experience.
We have sent an email containing detailed return information to you via the email address listed below. Please check your inbox and reply to us if you plan to proceed with the return for a full refund.
We also hope your subsequent order will live up to your expectations.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
I placed an order May 23 very disappointed
I placed an order May 23, 2026. Today is July 26 2026 andstill have not received my order.
I received an email back in June saying that it has shipped and I still have not received it
July 26, 2026
Unprompted review
Reply from Xpluswear
Dear Patricia,
We sincerely apologize for the long waiting period causing you inconvenience.
We would like to clarify again that based on the username you left in the review, the corresponding order was successfully paid on June 30. The order date is subject to the actual payment completion time.Currently, the parcel under this username has entered the final delivery phase and will be delivered to you shortly.
We have resent an updated logistics notification to your email used for purchase. Feel free to reply to this email directly should you have any questions.
If you placed an order on May 23 using different information and still haven’t received your items, please fill out the "Request information" form we sent to us. With the relevant details, we are able to locate your corresponding order effectively.
Thank you for your cooperation.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
I really like the 2 outfits I have…
I really like the 2 outfits I have purchased but I was kinda upset that my package was delivered to my neighbor house I would appreciate if I could have a heads up on the delivery date so I can be watching
June 22, 2026
Unprompted review
Reply from Xpluswear
Hi,
We’re glad you’re pleased with the outfits you received. We’re truly sorry your parcel was delivered to your neighbor and caused inconvenience. You may check the logistics tracking page, which will display the out-for-delivery status ahead of shipment arrival. Feel free to contact us anytime if you have other questions.
Xpluswear Team
Scam!
What I ordered not only took too long to come but when it did, the material was extremely cheap even though the description didn't say polyester it gave every other material. 2nd when I wanted to return it, there was a list of rules, & pictures to take. I've been waiting for 6 weeks & no refund yet eventhough it was approved. This company is a scam. It's too late for me...save yourself the trouble & disappointment.
June 10, 2026
Unprompted review
Reply from Xpluswear
Dear Zelda,
We sincerely apologize for all the frustration and inconvenience brought to you by delivery waiting time as well as the cumbersome return and refund process you experienced.
After checking your order record, we confirm the delivery timeline of your parcel complies with the standard shipping timeframe published on our website. We truly regret that the timeline failed to match your expected schedule and ruined your shopping experience.
Regarding your return refund application: we have fully processed your approved refund request. The refund will be credited back to your original payment account shortly, kindly keep an eye on your account balance for the arrival of the payment.
Please feel free to contact us anytime should you have further questions or concerns.
Best regards,
Xpluswear Customer Complaint Team
complaint@xpluswear.com
I loved the colorful outfits I…
I loved the colorful outfits I purchased
hopefully will not disappoint . My church
Women’s Tea is in late August love the look and will be very different
July 21, 2026
Unprompted review
Reply from Xpluswear
Hi Valerie,
We appreciate your fondness for our colourful outfits. Please do not hesitate to get in touch with us if any issues arise after you receive your items.
Xpluswear Team
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