XS-Stock.com Ltd Reviews 

69
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

I returned an item due to poor sizing. I followed the returns instructions. However this was not processed until I chased it up 2 weeks later. I had to provide a proof of postage / delivery before t... See more

Rated 1 out of 5 stars

Awful product - awful custormer service. Beware of this firm. Bought a cantilever parasol. Initially it looked lovely but It broke within two weeks. Probably used 3 times. Metal part snapped in half a... See more

Rated 5 out of 5 stars

Purchased quite a few times off xs-stock. Always receive correct items, all cheap and in excellent condition. Items are well packaged and despatched quickly. Never had a problem with any of my orders... See more

Company replied

Rated 5 out of 5 stars

I ordered a jewellery box a dog toy and some cleaning pads and every item was excellent especially the jewellery box, the quality was really lovely, its a small one perfect for my 8 year old neice. Ap... See more

Company replied

Company details

  1. Events & Entertainment

Information provided by various external sources

Let us introduce ourselves. We're a family run business based in Irvine, Ayrshire. That's on the west coast of Scotland. You know, the place where it only rains for 364 days of the year. Anyway, hello and welcome! I suppose you're wondering who we are though rather than where we are. Am I right? Let me start off by telling you that the company has two different parts. First part... xs-stock-shop.jpg We've got a huge discount store based in the heart of Irvine - it's one of those giant warehouse-style shops with everything in it but the kitchen sink. Actually, we might even have one of those somewhere now that I think about it… Our shop measures about 25,000 sq. ft. which is pretty big. To put it into perspective that’s the same as around 915 Nissan Micras! Or 32 T-Rex! Or even 4166 Golden Retrievers! (Before you ask it’s a no, I’ve asked my wife and I’m 100% not allowed 4166 Golden Retrievers. Or a T-Rex). If you’re from Irvine or know it well, our shop is in the old B&Q building. We've been here selling top branded items at discount prices since way back in October 2000, time definitely flies. There's a large seasonal section in the shop that keeps our customers coming back too. It changes from the garden & outdoors to Halloween to Christmas throughout the year. Also, I've got to mention, we just love Halloween here at XS. Our shop is the only place to be at that time of year. You won't find a bigger range of costumes, accessories and party decorations anywhere else. But all that shopping is hard work, isn’t it? We know that, so we've even managed to squeeze a little café in so you can take a break mid-shop! The café’s a big hit with our regulars and it serves up the tastiest lunches, snacks, teas, coffees and my personal favourite…home baking! If you're watching your figure you can still eat here, but the cakes may be too much temptation for you. Julie Hodge runs the shop with her team today. Now... Julie is one of our Directors and married to Adrian, that’s me. I’m the Managing Director and Douglas is my Dad and a Director too. Try and keep up. Family structures can be complex. Second part... xs-stock-whouse.jpg We've got an online business too. I'm being a bit modest when I say it that way. It maybe sounds like we run the online business from the car park at the shop… The reality couldn't be further from that - we’ve actually got two huge warehouses in Irvine's Riverside Business Park which my dad and I run together. There are over 20 staff members here doing everything you can imagine like picking and packing orders, customer service, creating content for the web and more! We like to think of ourselves as one big happy (and slightly crazy) family, and whether you shop with us all the time or have never visited our store or placed an order with us yet - welcome to the world of XS Stock!


Contact info

2.9

Average

TrustScore 3 out of 5

69 reviews

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1-star

No recent history of asking for reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

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2.9

All reviews

(69)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service.

For some reason Amazon kept cancelling me ordering from this company, but I have to say my orders fantastic, I had 2 Garden reclining chairs for £39 each. They are much better than ones I paid £80 each for. I will be ordering from these again.

April 29, 2024
Unprompted review
XS-Stock.com Ltd logo

Reply from XS-Stock.com Ltd

Thank you very much for taking the time to leave your review.

We’re really pleased to hear you were happy with your order and that the garden reclining chairs exceeded expectations — especially compared to higher-priced alternatives. That’s exactly the kind of value we aim to offer.

Thank you again for your support, and we look forward to welcoming you back again soon.

— XS-Stock Customer Support

Rated 5 out of 5 stars

I have now placed 3 consecutive orders…

I have now placed 3 consecutive orders with this company and have found it outstanding goods perfect delivery fast and efficient
highly recommend

April 17, 2024
Unprompted review
XS-Stock.com Ltd logo

Reply from XS-Stock.com Ltd

Thank you very much for your kind review and for placing multiple orders with us.

We’re really pleased to hear that everything has been delivered quickly and efficiently and that you’ve been happy with the quality of the goods each time. Your recommendation and continued support genuinely mean a lot to the team.

Thank you again — we look forward to welcoming you back again soon.

— XS-Stock Customer Support

Rated 5 out of 5 stars

Great speedy delivery

First order & impressed. I placed the order yesterday & they were quick to confirm. The items came before lunch today. Packaged well too.

March 22, 2024
Unprompted review
XS-Stock.com Ltd logo

Reply from XS-Stock.com Ltd

Thank you so much for your lovely review.

We’re delighted to hear you were impressed with your first order and that everything arrived so quickly and well packaged. It’s always great to make a good first impression.

Thank you again for your support — we hope to see you back again soon.

— XS-Stock Customer Support

Rated 5 out of 5 stars

First order, very impressed.

I placed an order 2 days ago, had a dispatch email within a couple of hours, royal mail tracking the next day, and delivered this morning (free delivery). Everything was well packaged, secure and undamaged. I'm very happy with all of my bargains and will definitely make further purchases. Highly recommended!

February 8, 2024
Unprompted review
XS-Stock.com Ltd logo

Reply from XS-Stock.com Ltd

Thank you very much for taking the time to leave such a great review.

We’re really pleased to hear that your order was dispatched quickly, tracked promptly, and delivered without any issues — especially with free delivery. It’s great to know everything arrived well packaged and in perfect condition.

Thank you again for your recommendation and support. We look forward to welcoming you back again soon.

— XS-Stock Customer Support

Rated 5 out of 5 stars

Very positive experience

Very positive experience. Products were big and bulky but arrived safely and quickly

January 12, 2024
Unprompted review
XS-Stock.com Ltd logo

Reply from XS-Stock.com Ltd

Thank you for your positive review.

We’re really pleased to hear that your order arrived safely and quickly, especially with larger items. Thanks for taking the time to share your experience.

We appreciate your support and hope to see you again soon.

— XS-Stock Customer Support

Rated 5 out of 5 stars

Never been disappointed

Never been disappointed with any items purchased
Good quality
Always delivered on time and items well packed
Highly recommended

December 12, 2023
Unprompted review
XS-Stock.com Ltd logo

Reply from XS-Stock.com Ltd

Thank you very much for your kind review.

We’re delighted to hear you’ve never been disappointed with your purchases and that you’re happy with the quality, delivery, and packaging each time. Your recommendation genuinely means a lot to us.

Thanks again for your continued support.

— XS-Stock Customer Support

Rated 5 out of 5 stars

Excellent

I placed a very large order at a busy time of year (November sales) and it arrived packed in two very sturdy boxes, all items present and correct & super fast delivery received within 48hours. Fantastic.

November 20, 2023
Unprompted review
XS-Stock.com Ltd logo

Reply from XS-Stock.com Ltd

Thank you very much for taking the time to leave such a great review.

We’re really pleased to hear that your large order arrived quickly, safely, and with everything present and correct — especially during such a busy period. It’s great to know the packaging and delivery met expectations.

Thank you again for your support, and we hope to welcome you back again soon.

— XS-Stock Customer Support

Rated 1 out of 5 stars

I placed an order in their website

I placed an order in their website. While the payment was processing, I realized that the address i put in was wrong so I waited the payment to be processed and immediately reached them out to have address changed. They said they cant change it. It was never shipped yet. This is the only website I have encountered like this. Horrible. Ill call my bank to dispute the charge.

November 15, 2023
Unprompted review
XS-Stock.com Ltd logo

Reply from XS-Stock.com Ltd

Thank you for your review. We’re sorry to hear about your experience.

Once an order is placed and payment has been processed, it is immediately sent to our fulfilment system. At that stage, we’re unable to amend delivery details, even if the order has not yet physically left the warehouse. In addition, delivering to the address linked to the payment method is an important part of our fraud-prevention checks and helps protect both our customers and our business.

We understand this was frustrating and regret that we weren’t able to assist on this occasion. If you need any further clarification, our customer service team will be happy to explain the process in more detail.

Thank you for taking the time to share your feedback.

— XS-Stock Customer Support

Rated 5 out of 5 stars

Brilliant

Jumped into website out of pure chance and found exactly what I wanted, brilliant price well packaged and very quick delivery, is it a one stop shop? No, but have some good bargains depending on what you are looking for.

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

XS-Stock.co.uk is great

XS-Stock.co.uk is great! I keep coming back to them. Reliable and quick delivery. Bought some really good games and all sorts, all good quality. I’m happy I found them.

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing discounts

What fabulous deals. I've saved so much money on my arteza art supplies. Fast delivery ... all great condition.

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

made several orders recently

made several orders recently

good prices, good website, good stock.quick delivery

one item sent wrong, and replacement item sent with no fuss

June 8, 2023
Unprompted review
Rated 3 out of 5 stars

Ordered water table play for grand kids…

Ordered water table play for grand kids the spade had broken handle and the central fitting tower for water play was loose so kept falling over had to modify with rubber band. So not ideal would be unsuitable for sand play as trays not big enough for sand tools!

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

I was looking for affordable jigsaw…

I was looking for affordable jigsaw puzzles and found this shop. I added some kids toys to take advantage of the free shipping. I placed an order on Friday and it arrived the following Tuesday. The parcel was well packaged and the puzzles are great quality. I am planning to gift the toys, but they seem great. I am glad to have found this shop and will definitely place more orders in the future!

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

I came across this shop by chance online when I was looking at price comparisons for a jigsaw I wanted to buy (they can be pretty pricey these days and this shop stocked it cheaper). As well as this, they stocked other jigsaws and general items of interest to me at a very reasonable price so I put in an order for several things. Having never heard of them before, I was a little worried about making a purchase but everything was brilliant - the items were good quality at the lower price than elsewhere and the order arrived quickly/well packaged. I will more than likely buy from them again in future.

January 4, 2023
Unprompted review
Rated 5 out of 5 stars

XS-Stock delivered!

Got to say, I saw mixed reviews on here, but nothing but 5 stars from me. I ordered two rucksacks, with a delivery window of 2-5 days, they came in two, with post office tracking included on the despatch email. They were just as described, an excellent item, and I would have no qualms about ordering again.

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

Fast response and delivery

I have ordered some tea lights on Sunday evening,( company is in Scotland ,I am in S.London)these were delivered Tuesday afternoon. Good price too as elsewhere these are £6 each .Quick response and good customer service
Will recommend and will buy again. Thank you

January 10, 2023
Unprompted review
Rated 1 out of 5 stars

Order never arrived and no resolution

I ordered several items and got confirmation that they had arrived from royal mail, however the photographic ‘evidence’ was just a picture of the outside of my house with no package in sight. This website may be one of those scams where they post you a letter or small package so that there is ‘proof’ of delivery and never send your real items. I emailed asking for information and got a reply that totally avoided the issue. Avoid at all costs.

December 29, 2022
Unprompted review
XS-Stock.com Ltd logo

Reply from XS-Stock.com Ltd

Thank you for taking the time to leave your review. We’re sorry to hear about your concerns.

Royal Mail delivery confirmation photos are taken by the courier at the point of delivery and often show the delivery location rather than the parcel itself. These images are provided by Royal Mail and are not taken or controlled by us.

We can assure you that we do not send substitute items or partial deliveries to create proof of delivery. All orders are dispatched in full as placed, using Royal Mail’s tracked services.

If an order appears to be missing or there is any uncertainty around delivery, our customer service team will request further details so we can raise the matter directly with Royal Mail and investigate properly. We regret if our previous response did not make this clear.

If you are still missing items, we encourage you to contact us directly with your order number so this can be looked into further.

Thank you for your feedback.

— XS-Stock Customer Support

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