Be mindful of the shoe sizing. Had to return boots that felt like they were 2 sizes too small (made sure to double check that it was indeed my size according to their size chart). Looking through revi... See more
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Ordered two pairs of shoes, same ones but different colour. Unfortunately the sizing is very off so had to return them both. Returned both pairs in one parcel the same way that I have received them. T... See more
Company replied
I received my shoes which I like very much but they were faulty, I emailed their customer service and they replied very promptly. They arranged my return free of charge and within 3 days of sending my... See more
Company replied
I was very impressed by the result I received from Customer Service. I ordered a pair of sandals & it wasn’t until I realised that Ive hadn’t changed my address & they were going to be delivered to m... See more
Company replied
Company details
Written by the company
XY LONDON is an online shoe shop providing stylish women's low, mid and high heels, sandals, flatforms and on trend footwear. We offer everything from summer strappy sandals and holiday espadrilles to bridal wedding high court heels, pumps and office s...
Contact info
Unit 42 Bates Industrial Estate, Church Road, Harold Wood , RM3 0HX, Romford, United Kingdom
- sales@xylondon.com
- www.xylondon.com
3.2
Average
546 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 44% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I cancelled my order but they sent it…
I cancelled my order but they sent it anyway,now I have the hassle of returning it,and I will have to pay for the return.please be careful when ordering,as they do not monitor there cancellation emails,so you get the order anyway
June 1, 2022
Reply from XY LONDON
Hi Elaine,
I am really sorry to hear this but as we explained via email, we work on getting your item sent to you as quickly as possible. We pride ourselves on our fast standard delivery.
In this case, your item had already been dispatched before your email was monitored so therefore we wasn't able to cancel it.
Kindest Regards
Reply from XY LONDON
Hi Amber,
Thank you so much for your amazing 5* review! We really appreciate you sharing your experience with us!
Welcome to the #xylondonsquad !
Rachel xx
Beautiful sandals and very comfortable.
Beautiful sandals and very comfortable.
They were also delivered really quickly x
May 31, 2022
Reply from XY LONDON
Hi Margaret,
Thanky you so much for your amazing 5* review! We are delighted to hear you are happy with your recent purchase!
Welcome to the #xylondonsquad !
Kindest Regards
Love the sandals great value arrived in…
Love the sandals great value arrived in 48 hours 👍
May 31, 2022
Reply from XY LONDON
Hi Carole,
Thank you so much for your amazing 5* review! We're happy to hear you love the sandals and that tehy arrived quickly!
Welcome to the #xylondonsquad !
Rachel xx
Didn’t receive my order
Didn’t receive my order, contacted but never had the matter dealt with.
May 29, 2022
Reply from XY LONDON
Hi,
I am really sorry that you feel this way but as advised through email we contacted Royal Mail regarding your parcel and they can confirm it was delivered and scanned at your address.
Please contact us if you have any further questions.
Kindest Regards
Amazing!!
Amazingly quick delivery! Love the quality if the wedges I bought too. I must buy from here more often!
May 26, 2022
Reply from XY LONDON
Hi Jamie,
Thank you so much for 5* review and sharing your experience with us!
Welcome to the #xylondonsquad !
Rachel xx
Love my shoes I got
Love my shoes I got, fast delivery too. Will definitely order again from you.
May 25, 2022
Reply from XY LONDON
Hi Lisa,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Perfect sizing soft material and nice…
Perfect sizing soft material and nice to finish your over all look definitely order again x
May 24, 2022
Reply from XY LONDON
Hi Rebecca,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Perfect comfy so many compliments A*
May 24, 2022
Reply from XY LONDON
Hi Kirsty,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Glitter flats
I had a few issues with the website (it wouldn't load the page/picture on occasion) which nearly put me off but I'm so glad it didn't in the end. The shoes are very cute, very comfortable and great value for money. Received very quickly too. Very impressed and would recommend to a friend.
May 24, 2022
Reply from XY LONDON
Hi,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated. I am so sorry about the website not loading, we was having maintance done which took longer then expected.
Welcome to the #xylondonsquad !
Rachel xxx
Fabulous shoes really quick delivery…
Fabulous shoes really quick delivery had them next day definitely recommend
May 23, 2022
Reply from XY LONDON
Hi Adrienne,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
So pleased with these beauties… very…
So pleased with these beauties… very comfortable and not flimsy which is great!
Perfect x
May 22, 2022
Reply from XY LONDON
Hi Susie,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Amazing quick service …
Amazing quick service …. Shoes were not suitable but returned and got a refund straight away … will defo use again … superb service
May 22, 2022
Reply from XY LONDON
Hi Julie,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Loved my shoes
Loved my shoes! Delivery was cheap and quick! Shoes were so comfy! Definitely recommend!
May 22, 2022
Reply from XY LONDON
Hi Becky,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Quick sending time and nice heels.
May 22, 2022
Reply from XY LONDON
Hi Lola,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Reply from XY LONDON
Hi Nicky,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Boots are really comfy good grip too
May 22, 2022
Reply from XY LONDON
Hi Lucille,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Reply from XY LONDON
Hi Denise,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Speedy delivery love the sandles highly…
Speedy delivery love the sandles highly recommended
May 21, 2022
Reply from XY LONDON
Hi Amanda,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Arrived quickly.good quality excellent…
Arrived quickly.good quality excellent service.
Will definitely use agsin
May 21, 2022
Reply from XY LONDON
Hi Anne,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
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