I had a great experience! I received an order confirmation by e-mail. Then I became a little unsure because I received a tracking number, but couldn’t see any tracking information. Also, I read a few... See more
Company replied
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I love the quality of these products, they’re always my go-to for comfort, ease and just looking pretty! You need to try them out at least once! My favourite’s so far are their silk scrunchies and sat... See more
Saw their bonnets advertised on Instagram and found them on Amazon. Bought 2 silk bonnets. I love them. Only been wearing it a few days but I love the way it looks and feels. And it stays nice and sec... See more
Ordered two bonnets and both are super cool and comfy (I even got my bf to wear one), a little problem with package updates, but after I asked them through email I got fast response with all the info... See more
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Company details
Written by the company
Shop YANIBEST silk bonnet, mulberry silk pillowcase, sleep masks & more. Premium 6A mulberry silk hair care products to protect your hair & skin overnight. Buy 3 Get 1 FREE!
Contact info
United States
- www.yanibest.com
3.4
Average
49 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically takes over 1 month to reply
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As a first time customer, very disappointed.
As a first time customer I was very excited to try a new bonnet type as my ribbon tie currently is very uncomfortable but unfortunately I am very disappointed in the brand's customer service and just overall. I used up a lot of my money I earned by working as a cat sitter and baby sitter, which as a teenager means a lot. My package never arrived even though it was labled as delivered and I asked all around my neighbourhood if it perhaps was sent to them instead but nope. When I emailed for a refund or delivery of the product for free again, I had a bot email reply saying they would get back to me in 24-48 hours, but they never did. I then continued to send an emal THREE more times before my 30 days was up for a refund or free new package of the item I bought, I was never answered. Very disappointing and i am distraught from the money I lost that I could have saved to buy from a better brand that would have answered.
January 13, 2026
Unprompted review
Reply from yanibest.com
Dear Gabriella Devonshire, we are truly heartbroken to hear about your experience, especially knowing how hard you worked to earn the money for this purchase. It is never our goal to disappoint a first-time customer, and we deeply regret that our communication failed you during such a frustrating situation. Please contact us directly as a priority—we want to personally ensure you receive your package or a full refund, regardless of the time that has passed. We are committed to making this right for you.
Nice experience, little communication issue
Ordered two bonnets and both are super cool and comfy (I even got my bf to wear one), a little problem with package updates, but after I asked them through email I got fast response with all the information.
January 5, 2026
Unprompted review
Reply from yanibest.com
Dear Zuzana Cejpová, we are so happy to hear that both you and your boyfriend are enjoying the comfort of our bonnets! Thank you for your patience with the tracking updates. We’re glad our team could provide the information you needed quickly once you reached out. It’s wonderful to know we could make your experience a 'super cool' one!
Horrible service
Horrible service. They wait until you contact them because you get no update on your order. Second response for a solution will be lacking. Do not order here they are scammers. Reported them on IG already.
December 23, 2025
Unprompted review
Reply from yanibest.com
Dear C. Charmes, we sincerely apologize for the lack of proactive updates and the frustration this has caused. We take your feedback seriously and are actively working to improve our service response times. We want to clarify that we are a legitimate business committed to our customers, and we would welcome the chance to resolve your order issues immediately. Please contact us via email so we can provide the solution you deserve.
Love my new bonnet
Saw their bonnets advertised on Instagram and found them on Amazon. Bought 2 silk bonnets. I love them. Only been wearing it a few days but I love the way it looks and feels. And it stays nice and secure on my head.
November 29, 2025
Unprompted review
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