Shiraz working for Yell.com is an extremely nice guy.He assisted me on many issues regarding my website updating. May Allah the Almighty bless him with His great generous favours & prosperity. Wel... See more
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Review summary
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So far our experience has been excellent, friendly and with good communication. The associate that we have been dealing with (Shah) and the team behind him have taken time to understand our needs as n... See more
Company replied
Our experience with Yell has not always been positive over the 25+ years we've advertised with them but the call we had with Pam was first class, she was friendly, helpful, not at all pushy, very kn... See more
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Martin today was awesome, i called to discuss cancelling our contract at the end of our term. Martin listened, supported what we didnt know (the parts that we could better as a retailer) and ackn... See more
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Company details
About Yell
Written by the company
Yell, a champion of local business since 1966, empowers consumers and businesses to effortlessly connect. Every month, we help millions of consumers find the local services they need, while businesses across the UK benefit from our powerful digital marketing solutions to be found, trusted, and chosen online. We want to transform everyday business to improve everyday life.
Digital marketing solutions provider
As the UK’s number one for managed digital advertising for local businesses*, and 50+ years of experience, we know how to help your business grow.
Over the years, hundreds of thousands of businesses have trusted Yell’s marketing services. In fact, some of our clients have been with us for over 30 years!
We build and manage digital marketing solutions that help your business to get the leads you actually want. As a partner of Meta and Microsoft, as well as one of the UK’s top Google partners**, we know how to level up your marketing and drive your business’s success.
From your business profiles, reviews, social media, websites, and advertising campaigns across search engines and social media, we do it all as part of an all-in-one managed digital marketing solution.
We offer 3 powerful digital marketing solutions that will be tailored to your business, industry, ideal customers, and goals:
Activate
Activate is great for businesses who want to be found online, apply for customer jobs & build credibility.
Amplify
Amplify is ideal for businesses who want a strong online presence and a professional, conversion-focused website (trust us – we’ve built over 140,000!).
Accelerate
Accelerate is perfect businesses who want to reach ready-to-buy customers across multiple platforms and drive leads.
Features you get as part of our digital marketing solutions:
- A strong online presence across up to 58 platforms
- Ads across Yell.com & the Yell app to drive ready-to-buy enquiries
- Instant access to local customer leads with Yell Ads & Jobs
- Request & manage Yell reviews
- Post across social media platforms in a tap
- Easily manage reviews across platforms (Amplify & Accelerate only)
- A conversion-focused website (Amplify & Accelerate only)
- Expertly managed search, social & display ads (Accelerate exclusive)
- Help & support just a call or message away
- Advice & guidance to help get the most out of your solution
- Manage your solution & view performance via the app
- Updates to your profiles, website & ads whenever needed (Amplify & Accelerate only)
- Regular performance reviews & optimisations (Amplify & Accelerate only)
- Advanced call tracking & analytics (Accelerate exclusive)
- A dedicated account manager (Accelerate exclusive)
Let us take care of your marketing so you can focus on what you do best – running your business.
Want to grow your business? Let's get started today. Call us on 0800 777 445 or visit our website.
*We’re number 1 among direct competitors (those that target local businesses regardless of the customer’s industry)
**Google, 2024
Written by the company
Contact info
United Kingdom
- 0800 777 445
- www.yell.com
4.1
Great
16K reviews
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Very poor communication and customer…
Very poor communication and customer service, promised something and delivering absolutely nothing. Disappointment
April 7, 2026
Reply from Yell
Hello Isabel,
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback.
This is certainly not the level of communication or service we aim to provide. We understand how frustrating it can be when expectations aren’t met, and we take your concerns seriously. We’d really like the opportunity to look into what happened and make things right.
Please reach out to us directly with more details via this link https://yell.com/contactus/ so we can address this properly and work towards a resolution. Your satisfaction is important to us, and we’re committed to improving.
Kind regards Zoe
Kathy was very patient and helpful and…
Kathy was very patient and helpful and assisted in improving the content, presentation and area coverage for the business
April 10, 2026
Unprompted review
Reply from Yell
Hi Jason
We appreciate your positive feedback! We're happy we could assist in enhancing your business's content, presentation, and coverage with patience and helpfulness.
Kind Regards,
Greg
Very straightforward
April 10, 2026
Unprompted review
Reply from Yell
Hi Mark
Thanks for your positive review!
Kind Regards,
Priya
Very informative and pleasant to work…
Very informative and pleasant to work with
And the service they provided for my business is first class
April 10, 2026
Reply from Yell
Hi James
We appreciate your feedback and are so glad to hear you found our team informative and pleasant. Providing first-class service for your business is our priority.
All the best,
Chris
Very willing to assist with alterations…
Very willing to assist with alterations to web site
April 9, 2026
Unprompted review
Reply from Yell
Hi John
We're glad you found our team helpful and accommodating when making changes to the website. Thank you for your positive feedback!
Kind Regards,
Lee
Very professional and extremely helpful
Very professional and extremely helpful
Setting up my business listing on Yell was a smooth and straightforward experience. The registration process was simple, and the step-by-step guidance made it easy to add all my business details. The support team was helpful and responsive, ensuring everything was set up correctly.
April 9, 2026
Unprompted review
Reply from Yell
Hi Karen
We're happy to hear that setting up your business listing was a smooth experience! We appreciate your positive feedback regarding our helpful and responsive support team. Thank you for taking the time to share your experience.
Kind Regards,
Marie
Excellent service and very courteous…
Excellent service and very courteous sales rep at Michael Bates Chevy.I would recommend Kelly Wise. She is the best sale rep I have run into in a long time.
March 28, 2026
Unprompted review
Reply from Yell
Hello Robert,
Thank you for your wonderful feedback.
We’re thrilled to hear you had such a great experience from our team.
Your recommendation means a great deal to us.
Kind regards Paul
Extremely annoying company
Extremely annoying company. Some guy with very bad English keep calling me barely speak english, sounds like Scottish or something similar. Keep harassing me with phone calls.
April 9, 2026
Unprompted review
Reply from Yell
Hello Robert,
We’re really sorry to hear about your experience, and we appreciate you bringing this to our attention. This certainly isn’t the level of communication we aim to provide.
We take concerns about repeated calls seriously, and we’d like to look into this right away. Please feel free to contact us directly via this link https://yell.com/contactus/ with your details so as we can look into this further for you.
Thank you for your feedback it helps us improve, and we apologise again for the frustration caused.
Kind regards Penny
Updating Bikers Hangout Website
David is very polite, friendly and knowledgeable. He understands what I'm trying to achieve regarding the website updates I'm needing to have implemented.
December 5, 2025
Unprompted review
Reply from Yell
Hello India,
Thank you for your thoughtful review.
We’re delighted to hear that David’s polite and friendly approach, along with his knowledge, made a positive difference. It’s great to know he understands your vision for the Bikers Hangout website updates and is helping bring it to life.
We truly appreciate your feedback and look forward to supporting you further.
Kind regards Marie
Martin was extremely helpful i couldn't…
Martin was extremely helpful i couldn't have asked for more
April 8, 2026
Unprompted review
Reply from Yell
Hello Daniel,
Thank you so much for your kind words.
We’re really glad to hear that Martin was able to help and made your experience a great one.
We’ll be sure to pass along your feedback to him, he’ll really appreciate it.
If there’s anything else you need in the future, we’re always here to help.
Kind regards Zoe
Horrendous
I started working with Yell in 2024 when my business was still fairly new. After a few months I upgraded to a better plan to try and increase the impact of my advertising. After speaking with my advisor at the time and making clear that I didn't want to enter into any long term commiments so I could still be flexible with my business, I was told that that play I was looking at, was a 6 month program. I accepted the offer and started on the new program. After a few months, I started using a new company for facebook advertising, which has provided me with a massive increase in the potency of our advertising. After discussing with the new company, I agreed to move my website and google pages over to them so everything linked together. When this was decided, I called Yell to inform them that I would be cancelling my plan, to which I was told that it was a 12 month term and not a 6 month term. The account is now being investigated by their internal team, and I have refused to make any further payments until the situation is resolved. In response, Yell have suspended all of my advertising, including my website, meaning that my customers have no way of seeing our website.
Yell are clearly only focused on getting you to spend as much money with them as possible, and will constantly talk about increasing your plan, to the point of harrasment. If you're looking to use them, save yourself the trouble and don't bother. I wish I hadn't.
April 8, 2026
Unprompted review
Reply from Yell
Hello Lucas,
We’re very sorry to read about your experience and appreciate you taking the time to share such detailed feedback.
We understand how frustrating this situation must be, particularly where there appears to be confusion around your agreement and the impact this has had on your business. This is certainly not the experience we aim to provide, and we take concerns like yours seriously.
As your account is currently under investigation, we’d really like to ensure this is reviewed thoroughly and resolved as quickly as possible.
Our team will then be able to look into this in detail, clarify the terms of your agreement, and work with you towards a resolution.
Thank you for your patience.
Mark
Reply from Yell
Hello Kwame,
Thank you for your kind words.
We’re really pleased to hear you had a positive experience with our customer service team. Providing helpful and responsive support is something we take great pride in, so your feedback means a lot to us.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Kind regards Greg
Was bullied into the website
Was bullied into the website, not signing a contract, asking to put photos on yell but people only google for searching, only received one function since it was up and running tried to stop it and couldnt, the actual website was poorly set up and rushed just to get money
They are ripping small businesses off as mine was just starting
So i would touch them with a barge pole
I have gone full time as a postie
July 31, 2025
Unprompted review
Reply from Yell
Hello Mark,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
This certainly isn’t the level of service we aim to provide, and we take concerns like yours very seriously. We would genuinely like the opportunity to look into what happened and work towards resolving this for you.
Please could you contact us via this link https://yell.com/contactus/ at your earliest convenience so we can discuss your situation in more detail and try to put things right?
Thank you, and we hope to hear from you soon.
Penny
Reply from Yell
Hello Danny,
Thank you for your kind feedback.
We’re really pleased to hear that you had a helpful, polite, and enjoyable experience with us. It’s great to know our team made a positive impression.
We appreciate you taking the time to share this.
Many thanks Paul
Trying to cancel this account was told…
Trying to cancel this account was told nothing but lies and they try and fob you off every time you call. I only want to cancel it and all they say is we will review it and as I'm half way through talking he hangs up. This is a shocking company. I made a complaint and they have got back to me saying I was not miss sold they have listened to 2 conversations out of about a dozen they conveniently don't have the recording of him telling me I would be turning work down. I have read all the complaints and I'm not the only one we must all be telling lies. I hope everyone takes their complaint all the way and I'm going to seek legal advice.
April 7, 2026
Unprompted review
Reply from Yell
Hello Paul,
We’re sorry to hear about your experience and understand how frustrating this must have been.
Please be assured that we are currently looking into this matter, including the concerns you’ve raised about your cancellation request and the service you received.
Thank you for bringing this to our attention.
Many thanks Zoe
Reply from Yell
Hello Nisar,
Thank you for your feedback.
We’re really pleased to hear that you’ve had a great experience with us. It means a lot to know we’re meeting your expectations.
We appreciate your support and look forward to continuing to work with you.
Kind regards Abbie
This company is absolutely disgusting
This company is absolutely disgusting, praying on small businesses. Done a few alterations on my website then claiming it was there design. Lied about how my site wasn't on any seo. Having been in touch now with many companies, they all say the same thing at how disgusting it is to be paying what im paying for such a disgusting service. Stay well clear.
April 2, 2026
Unprompted review
Reply from Yell
Hello Brian,
We’re sorry to hear about your experience and appreciate you taking the time to leave your feedback.
This isn’t the level of service we strive to provide, and we’d really like the opportunity to investigate this further and help resolve any issues. Unfortunately, we’re unable to locate your details based on this review alone.
Please could you get in touch with our team via https://yell.com/contactus/ so we can look into your account and assist you directly? We’ll do our best to address your concerns as quickly as possible.
Kind regards Lee
GREAT CUSTOMER SERVICE
April 2, 2026
Reply from Yell
Hello Wayne,
Thank you so much for your kind words.
We’re delighted to hear that you had a great experience with our customer service team. Providing excellent support is really important to us, so it’s fantastic to know we’re getting it right.
We appreciate your feedback and your support.
Kind regards Chris
Avoid this company
Avoid this company, I have completed 1 year £250 every month and have had nothing except the invoices and they still got me for 13th month. I requested cancellation over a month before the end of contract.
April 2, 2026
Unprompted review
Reply from Yell
Hello Alex,
We’re really sorry to hear about your experience and appreciate you bringing this to our attention.
This certainly doesn’t sound like the level of service we aim to provide, and we’d like the opportunity to look into your account and resolve this properly. There may be some details we need to review regarding the contract terms and cancellation request to fully understand what’s happened.
Please could you contact our support team directly via this link https://yell.com/contactus/ so we can investigate this further.
Kind regards Mark
I would wholeheartedly recommend Yell…Website
I would wholeheartedly recommend Yell to other companies. I want to express my gratitude for the assistance Beth provided in creating my new website. She walked me through the site, explaining all the added content, and was especially helpful with the Facebook aspect, which is invaluable for my business.
James has also been very supportive, keeping me updated every step of the way. He is always just a phone call away if I need any help.
A big thank you to both!
April 2, 2026
Unprompted review
Reply from Yell
Hello Sandra,
Thank you so much for your kind words and recommendation.
We’re absolutely delighted to hear that you had such a positive experience working with Beth and James. Beth will be thrilled to know that her guidance through your new website and support with the Facebook integration made a real difference for your business. Likewise, James takes great pride in keeping clients informed and being readily available, so your feedback will mean a lot to him.
It’s been a pleasure supporting you, and we’re excited to see your business grow with your new online presence. If you ever need anything further, we’re always here to help.
Thanks again for choosing Yell.
Paul
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