Mis-leading voucher and deceiving small print
I couldn't believe that a company who's core offering is centred on yoga and spiritual wellbeing could be so misleading and worse still, they are fully aware of how they are deceiving their customers.
I bought a 10 class pass with them through Timeout and activated my Yogasphere membership. Then ahead of the end of the subscription period, I phoned up to cancel it before it started charging me for another period. I was told this had gone through with no problems so thought nothing more of it.
Then one day I noticed £30 had been taken from my account from them so I figured there must have just been a mistake so I phoned up again and spoke to someone from their clients team but I couldn't believe what I heard. Apparently it's impossible to cancel before the subscription is over so you will always be forced to pay for an additional month! I re-checked the small print on the voucher and it is very mis-leading - the wording could be interpreted both ways and when I quizzed them on this they palmed me off to their legal team who then never got back to me.
It seems unbelievable that a company with their values and supposed ethics could be so deliberately deceiving. I very much doubt that I am the only person to fall for this trick and I'm sure I won't be the last. I believe they should be obligated to make the voucher clearer on this matter so that you don't continue to mis-sell to people.