Yopa Reviews 

25,070
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,767 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and local agents for being exceptionally helpful, friendly, and approachable, keeping everyone well-informed throughout the entire house selling and buying process. People deeply appreciate the prompt communication, highly efficient service, and professional support that consistently make property transactions feel much smoother, quicker, and less stressful. However, some customers also noted frustrating issues regarding poor communication, unresponsiveness, and a lack of proper support after the initial onboarding phase. A few reviewers additionally experienced unexpected hidden costs, administrative delays, and difficulties when dealing with recommended third-party services.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting efficient processes and strong communication.... See more

Customer service

Customers report extremely positive experiences with customer service, highlighting fantastic support and... See more

Response time

Clients share positive opinions on response_time, highlighting prompt communication and efficient updates... See more

Price

Reviewers highlight ambiguous aspects of price, as customer experiences vary widely. Many consumers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have bought and sold houses using Yopa and would definitely recommend them to anyone else. Our agent Dan was very friendly and efficient. He was available for questions and updates via WhatsApp, wh... See more

Company replied

Rated 5 out of 5 stars

I purchased my house through Jayne and I can’t praise her enough! She was extremely helpful and considerate for viewings, second and even third viewings to measure spaces. If I ever called with a prob... See more

Company replied

Rated 5 out of 5 stars

We sold our home with Yopa within 1 week. Tami Young been with us from the beginning, she’s seems very experienced, answering any question you may have, very quick in response, either by phone, email,... See more

Company replied

Rated 5 out of 5 stars

Dear Divya, Thank you for the update, and for the congratulations. I wanted to take this opportunity to thank both you and Alan Mann for all of your help throughout this process. Although the... See more

Company replied


Company details

  1. Real Estate Agency
  2. Real Estate Agents

About Yopa

Written by the company

Brilliant customer reviews and an award-winning service aren’t the only reasons to sell with Yopa. Here are some of the other ways we’ll help you have a smooth move:

  • The same full service as a high street agency, every step of the way.
  • Fair fixed fees from £999*.
  • Your own local estate agent, there in person throughout your sale.
  • Choose not to pay until your home is sold with No Sale, No Fee for extra peace of mind.
  • Contact us during evenings and weekends, not just inside office hours.
  • Get expert help with mortgages, conveyancing, moving in, and more.
  • Complete visibility of offers, viewings, feedback, and more in YopaHub, our simple online tool.

Book a free valuation

Read about our service

FAQs

Need a hand? Call us on 0333 305 0202 or visit yopa.co.uk and we’ll be happy to help.

*Prices vary in some London postcodes.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

25K reviews

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4.3

All reviews

(25,070)

1,718 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best estate agent 🏡

The whole transaction from start to finish was brilliant 🤩 Alan was very friendly and efficient & they quickly found us the perfect buyer and Divya stayed in touch & over saw the whole process to ensure it stayed on track. Have used Yopa several times and always recommend them as they make the process very easy and smooth whilst also being realistic and honest about pricing and the market. I was also presently surprised when I used there solicitors who were very on the ball & not frustrating like other national firms I’ve used in the past. Highly recommend & look forward to working together again in the future 👍

August 4, 2026
Unprompted review
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Reply from Yopa

We're thrilled to hear that your experience was brilliant from start to finish, Amy! It's wonderful to know our agent Alan and the team was friendly and efficient in finding the perfect buyer and keeping the process on track. We look forward to working with you again! - Becca 🏡

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I couldn't have asked for a better estate agent throughout the whole process. From the very beginning, they were professional, approachable, and always happy to answer my questions. Buying a house can be quite stressful, but they made everything much smoother with their excellent communication and support.
They were always quick to respond, kept me updated, and genuinely cared about helping the purchase progress as smoothly as possible. Their kindness, patience, and dedication really stood out.
I would highly recommend them to anyone looking to buy or sell a property. Thank you so much for all your help!

August 3, 2026
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Reply from Yopa

Thank you for taking the time to leave us your awesome feedback! We are so pleased to hear your received a professional service and our local Yopa agent was approachable and had great communication throughout. We will certainly pass your kind words onto the team - Lowri 🏡

Rated 5 out of 5 stars

Couldn't recommend Michael highly…

Couldn't recommend Michael highly enough! Both him and Jake were very professional, efficient and always responded promptly to our queries. They both went above and beyond to make our sale stress free whilst getting us the best sale on our home. Thank you so much for all of your hard work!

August 3, 2026
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Reply from Yopa

We're so pleased to hear about your positive experience! It's wonderful that the process was stress-free and that you received the best sale on your home. We'll certainly pass on your compliments to Michael and Jake! - Derrie 🏡

Rated 1 out of 5 stars

Clapham sellers do not choose Yopa

I tried to sell a house in Clapham with Yopa. The agent, Kasia Butynska, is very poor at communication and takes a long time to reply to messages. It took over a month to get the advert anywhere near launch; she missed appointments and couldn't be bothered to take photos; instead, she used my old rental advert. The office team was lovely, but the online customer service didn’t help or reply. When I complained, I was told the manager would call me, but she never did. Finally, Kasia called back after I chased her for over a week to find out the issue, with some feeble reason for the delay. DO NOT WASTE YOUR TIME. I called Purple Bricks, and they had me set up in a day and a photographer out the next day, advert online in 3 days and board up in 5. Very efficient and professional. They also said they’d won loads of business with head-to-head with Kasia and all stated poor communication and delays; they weren't surprised I moved. People in Clapham do not sell your homes with YOPA. Hopeless. I’m still waiting for a response to my complaint; I had to ask for my money back.

April 16, 2026
Unprompted review
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Reply from Yopa

Thanks for your review, Jane. We're sorry to hear that you've experienced service and communication issues whilst trying to sell your property with us. We'll certainly pass on your feedback to Kasia and her Regional Director to address - Becca 🏡

Rated 5 out of 5 stars

Scott Nicholls Sheffield Branch

Scott Nicholls Sheffield Branch
Very approachable & Professional & Going that Extra Mile.
Explained Pros & Cons on all the packages.
Great Asset to YOPA.
Following Scott's advice and my property going live with in 5 days I had 15 views with offers exceeding the asking price.
I Highly Recommend Scott Nicholls, with YOPA.

July 31, 2026
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Reply from Yopa

Thank you for your positive feedback, Mellon! We are pleased to hear about your excellent experience and the fantastic results you achieved. Nika 🏡

Rated 5 out of 5 stars

David from Yopa, Kirriemuir

David from kind and professional, replied to texts and phone calls and made himself available.

July 31, 2026
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Reply from Yopa

Thanks for your awesome review, Juliette. We're so happy to hear that our agent David was kind, professional, and readily available to assist you. We'll certainly pass on your praise - Becca 🏡

Rated 5 out of 5 stars

Excellent service from Caroline Vimpany - highly recommended!

As first-time buyers, Caroline has made the process so much easier. She patiently explains every step, ensuring we understand exactly what's happening throughout.

Caroline is always quick to respond to our queries and either answers our questions immediately or finds the information we need. Her knowledge of the property is incredibly thorough – she knows all the details about the house, from when it was renovated to the age of various construction changes and all the small details a homeowner would want to know.

Her friendly and accommodating approach makes us feel comfortable, and we know we can trust her advice completely. While we're still in the process of buying and she's only handling one side of the transaction, her professionalism and genuine care have been outstanding.

We couldn't ask for a better estate agent for our first property purchase. Thank you, Caroline!

July 31, 2026
Unprompted review
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Reply from Yopa

We are so pleased to hear that your experience as first-time buyers has been made easier, Mel. It's wonderful to know that the clear explanations, quick responses, and thorough knowledge of the property have been so helpful. We'll certainly pass on your praise to Caroline - Becca 🏡

Rated 1 out of 5 stars

Totally unprofessional company

Totally unprofessional company - Swansea Branch, poor communication, unhelpful franchise agents unexpected solicitors fees added, the whole setup from start to finish was a shambles, the Estate Agent herself didn’t show up at the property on numerous occasions so we were left to show potential buyers around the property ourselves, do not use this company they are a joke of an estate agents they are a total rip off !! Very disappointed service -staff were also very rude and condescending.

July 3, 2026
Unprompted review
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Reply from Yopa

Thank you for your review, Julie. We're sorry to hear that you experienced service and communication issues, whilst selling your property with us. We'd love a chance to look into what happened and to pass on your feedback, so that we can do so I will message you via Trustpilot to gain the information we need - Becca 🏡

Rated 5 out of 5 stars

Amazing support from Millie

Massive thank you to Millie for all the help and support she provided up whilst we looked for our first home. Millie was hands on and answered any questions we had. Communication was great. We cannot thank her enough. Thank you Millie.

July 31, 2026
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Reply from Yopa

Thank you for your wonderful feedback, Lynn! We're so pleased to hear that our local agent Millie provided such hands-on support and great communication while you were looking for your first home. We'll certainly pass on your kind words - Becca 🏡

Rated 5 out of 5 stars

Michael came to value our house I then…

Michael came to value our house I then ended up needing Cheryl Furness both are the height of helpful , couldn’t of done more to help us amazed how great the team are

July 31, 2026
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Reply from Yopa

We're so pleased to hear about your positive experience with our team! It's wonderful to know that you found them to be incredibly helpful throughout the process. We'll be sure to pass on your kind words to all involved - Becca 🏡

Rated 5 out of 5 stars

Fantastic and easy to use.

Shelley was amazing, she turned up when she said she would, explained the service very clearly. I didn’t see any viewers as it was all taken out of my hands. Communication was second to none even the day before completion. Would definitely recommend and would use Yopa if ever I move again. Thank you all very much.

July 30, 2026
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Reply from Yopa

Thanks for your awesome review, Lynne. We're so pleased to hear that Shelly and our team provided such clear communication and seamless service. We'll certainly pass on your praise - Becca 🏡

Rated 5 out of 5 stars

Helena has been brilliant!

Helena has been brilliant from start to finish! Sold my home within 4 weeks and introduced me to my new home that I am in the process of purchasing. Becki is now overseeing the purchase of my new property. Value for money is second to none and I was provided with a complete package that is easily the best on the market. 100% would recommend!

July 27, 2026
Unprompted review
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Reply from Yopa

Thank you for your wonderful review, Jason! We're so pleased to hear that Helena and our team provided such brilliant service from start to finish and that your home sold so quickly. We look forward to your recommendations - Becca 🏡

Rated 5 out of 5 stars

5 stars for our Yopa agent Kevin Foley

Great experience working with our Yopa agent Kevin Foley who worked tirelessly to get us the best proce for our house and then get the sale over the line. Was really well informed, responsive and helpful. Went above and beyond.

July 28, 2026
Unprompted review
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Reply from Yopa

Thank you for your wonderful feedback, Sven! We're so pleased to hear that our agent Kevin worked tirelessly to get you the best price and was able to go above and beyond. We'll certainly pass on your kind words to him - Becca 🏡

Rated 5 out of 5 stars

Brilliant service

Brilliant service! Massive shout out to Jayne, she helped me with any queries and was always happy to help. Thank you so much Jayne😊

July 30, 2026
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Reply from Yopa

Thanks for your lovely feedback, Georgia. We're so pleased that our local agent Jayne was always happy to help with your queries. We'll certainly pass on your praise to her - Becca 🏡

Rated 5 out of 5 stars

Jayne was fantastic throughout

Jayne was fantastic throughout the whole process. She was professional, approachable, and always quick to respond, which made everything feel much less stressful.

Her knowledge of the market and attention to detail really stood out, and I always felt like I was in safe hands. Jayne kept me updated at every stage, explained things clearly, and went above and beyond to make sure everything moved smoothly. Offering on the spot feedback to help me get things ready for viewings.

I wouldn't hesitate to recommend Jayne to anyone looking for a reliable, friendly, and hardworking estate agent. She made a big difference and delivered an excellent service. I will be using her again for my next sale.

July 30, 2026
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Reply from Yopa

Thank you for your fantastic feedback, Kim! We are so pleased to hear about the excellent support and dedication you received from our local agent Jayne. We'll certainly pass on your kind words to all involved in your journey - Becca 🏡

Rated 5 out of 5 stars

Amazing service

Absolutely blown away by the service we received from Matthew (Yopa Pembrokeshire ) he made us feel so at ease with the initial setting up of selling our property . The turn around from the initial meeting to it being on the market was incredible, so quick. The pictures and video were amazing. Would highly recommend Yopa especially Matthew

July 28, 2026
Unprompted review
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Reply from Yopa

Thank you for your amazing feedback, Debs! We are so pleased to hear Matthew provide dan incredible service and provide amazing photos. We will certainly pass your kind words on - Lowri 🏡

Rated 5 out of 5 stars

Fantastic Friendly Estate Agents

So easy to navigate through the selling process. Mark McDonald has been fantastic through out the process. So knowledgeable and friendly and always just a phone call away. He’s a great asset to Yopa. Would highly recommended Yopa for selling your home 🏠

July 29, 2026
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Reply from Yopa

Thank you for your lovely review, Elaine! We are pleased to hear our local Yopa agent was knowledgeable and friendly. We will certainly pass your feedback onto Mark - Lowri 🏡

Rated 5 out of 5 stars

Excellent service at a great price

We have bought and sold houses using Yopa and would definitely recommend them to anyone else. Our agent Dan was very friendly and efficient. He was available for questions and updates via WhatsApp, which was extremely convenient and he kept us informed at all stages. The selling package was very well priced and comprehensive, no need to use an overpriced High Street estate agent.

August 1, 2025
Unprompted review
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Reply from Yopa

Thank you for your awesome review, Sarah! We are pleased to hear your agent was friendly, efficient and provided excellent communication. We will certainly pass your kind words onto Dan - Lowri 🏡

Rated 5 out of 5 stars

I had a smooth process selling my flat…

I had a smooth process selling my flat with Yopa. Donna was very friendly & helpful. She went out of her way to help when could. Her communication was excellent, updating me along the way. She answered all my questions & she ensured my thoughts were considered.
I would definitely recommend her to anyone who is looking to sell their property 😁🌟🌟🌟🌟🌟

July 29, 2026
Unprompted review
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Reply from Yopa

Thank you taking the time to leave us your lovely feedback, Caroline! We are pleased to hear Donna was friendly, helpful and provided excellent communication. We will certainly pass your kind words on - Lowri 🏡

Rated 1 out of 5 stars

I would rate them minus if I could

I would rate them minus if I could. Was promised so much by them only for the agent to go no contact after 2 and a bit months. Spent the next couple of months phoning, emailing them, contacting them on their app and contacting the agent on whats app all of this was ignored by them. Only heard from them then months later when they started chasing for payment for a service they didn’t provide. We complained to them and they admitted that they broke the contract in four different places, which shows how bad they are. I would describe them as appalling and completely unprofessional. If you are thinking of using them, don’t is my advice as it will save you money and to be honest an ad on Facebook would be more effective at selling your home than they are.

July 28, 2026
Unprompted review
Yopa logo

Reply from Yopa

Thank you for taking the time to leave a review, Kerryann. I am very sorry to hear that this was your experience whilst selling your property with Yopa, this is not the service we aim to provide. If there is anything further you need assistance with please feel free to contact your case handler. - Derrie 🏡

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