York Catering Supplies Reviews 12

A brilliant experience from beginning to end with York Catering Supplies on Walmgate. Had been recommended a product, which I found easily on their website. Went to collect the day after ordering - a pleasant surprise given the 2-4 day estimate. Received a friendly phone call to say it was ready. Easy to pull up outside the shop. Was a great shop to look around, full of a wide range of top quality products. Will definitely use again and would highly recommend. Fantastic customer service.

Quick and efficient service. Please with all products. Michael was very helpful!

I did not have a good experience with York Catering. I placed an order on 27th April with the promise of a 2-5 day dispatch and I would be sent a link to track my parcel’s progress. This did not happen.
I ended up sending 9 emails, had 3 phone calls and tried to cancel my order with them twice.
I finally received tracking details on 15th May and delivery 17th May.
During this whole exhausting saga I was spun a multitude of excuses and lies, and a nonchalant attitude from one of the directors (Michael).
Would not recommend.

Federico & the team were great with my enquiry & even helped me out with an alternate payment method as i had had my card stolen. Great service.

I ordered a tojiro supreme from France, it's one of the few shops selling this line and the best price I've found. Post Brexit orders from UE are complicated sometimes, especially for items like knives, but the item finally arrived with a 2nd carrier

Ordered Sat 20th August, arrived morning of Mon 22nd amazing service, well done!!

They aren't exactly the UK's top internet retailer. No email response after over 24 hours. And no sign of my items that were ordered over a week ago.

$hit service all round.

Ordered on the 11th Oct promised, 2 to 3 day delivery
Needed the order on 15th Oct. emailed on the 12th Oct
no response just had email {now, 23.10 while writing this ?) telling me to refuse delivery for full refund and apologising for any inconvenience caused, so what do you tell the your customer, you get the grief not York Catering, My advice is to find another supplier.
Cambridge China Hire Ltd

I ordered a global knife they listed as in stock which they apparently did not have. They claimed the funds and did not even have the decency to tell me they did not have it. So they refunded my money to my paypal balance instead of back to my card because it will take forever to clear when they dont have the sufficient funds. Do not use this company its dodgy.

Ordered a global knife case and chopping board, took them 3 days to tell me the knife case was "out of stock", The knife case I think was either priced incorrectly as deceptive pricing or there was a mistake but they didn't honour it nor respond to my email. When it was delivered the invoice was changed to "discontinued". Will not be using again.

I ordered 4 Global knives and a magnetic knife holder from York Catering Supplies (via Amazon). The knives were delivered very promptly, were well packaged and excellent value for money. I also ordered (separately) a Minosharp knife sharpener which was delivered just as efficiently. Would definitely recommend and use again.