York Catering Supplies Reviews 12

TrustScore 4 out of 5

4.1

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Company details

  1. Equipment Supplier

Written by the company

Official UK supplier for all top brands of Catering Supplies, Catering Equipment and Catering Disposables. York Catering Supplies have been a trusted retailer since 1996 with a great reputation for customer service and value for money. We started with a shop and local deliveries in the City of York and now supply worldwide from our warehouse in the North of the UK.


Contact info

4.1

Great

TrustScore 4 out of 5

12 reviews

5-star
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Rated 5 out of 5 stars

Fantastic service!

A brilliant experience from beginning to end with York Catering Supplies on Walmgate. Had been recommended a product, which I found easily on their website. Went to collect the day after ordering - a pleasant surprise given the 2-4 day estimate. Received a friendly phone call to say it was ready. Easy to pull up outside the shop. Was a great shop to look around, full of a wide range of top quality products. Will definitely use again and would highly recommend. Fantastic customer service.

June 5, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

I did not have a good experience with York Catering. I placed an order on 27th April with the promise of a 2-5 day dispatch and I would be sent a link to track my parcel’s progress. This did not happen.
I ended up sending 9 emails, had 3 phone calls and tried to cancel my order with them twice.
I finally received tracking details on 15th May and delivery 17th May.
During this whole exhausting saga I was spun a multitude of excuses and lies, and a nonchalant attitude from one of the directors (Michael).
Would not recommend.

April 27, 2024
Unprompted review
Rated 5 out of 5 stars

order arrived well, good support

I ordered a tojiro supreme from France, it's one of the few shops selling this line and the best price I've found. Post Brexit orders from UE are complicated sometimes, especially for items like knives, but the item finally arrived with a 2nd carrier

June 2, 2023
Unprompted review
Rated 1 out of 5 stars

Hopeless online service

They aren't exactly the UK's top internet retailer. No email response after over 24 hours. And no sign of my items that were ordered over a week ago.

$hit service all round.

February 8, 2022
Unprompted review
Rated 1 out of 5 stars

Ordered on the 11th Oct not recommended

Ordered on the 11th Oct promised, 2 to 3 day delivery
Needed the order on 15th Oct. emailed on the 12th Oct
no response just had email {now, 23.10 while writing this ?) telling me to refuse delivery for full refund and apologising for any inconvenience caused, so what do you tell the your customer, you get the grief not York Catering, My advice is to find another supplier.
Cambridge China Hire Ltd

October 14, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid this Company at all Costs

I ordered a global knife they listed as in stock which they apparently did not have. They claimed the funds and did not even have the decency to tell me they did not have it. So they refunded my money to my paypal balance instead of back to my card because it will take forever to clear when they dont have the sufficient funds. Do not use this company its dodgy.

March 12, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered a global knife case and…

Ordered a global knife case and chopping board, took them 3 days to tell me the knife case was "out of stock", The knife case I think was either priced incorrectly as deceptive pricing or there was a mistake but they didn't honour it nor respond to my email. When it was delivered the invoice was changed to "discontinued". Will not be using again.

February 8, 2021
Unprompted review
Rated 5 out of 5 stars

Great, genuine products - fantastic service

I ordered 4 Global knives and a magnetic knife holder from York Catering Supplies (via Amazon). The knives were delivered very promptly, were well packaged and excellent value for money. I also ordered (separately) a Minosharp knife sharpener which was delivered just as efficiently. Would definitely recommend and use again.

March 12, 2014
Unprompted review

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