Yorkshire Water Reviews 

Ok ok nice to see the person talking about Yorkshire water best in the world ok ok

Without reservation this phone call was the best I have had in relation to a Lasting Power of Attorney notification.
And I have made this call many times to lots of large national and government organisations recently and this one was the best. The call handler was well trained, and dealt with my call efficiently, without making it feel he was reading off a script. He was credit to Yorkshire Water.

Lanes turned up to do a job on my property for Yorkshire Water on 1 and 2 July. I was left with a hole in my back garden with barriers around it and no rubble to back fill the large hole (which they took away). Four weeks later - the hole is still there, despite numerous calls to Yorkshire Water and even one to Lanes, where I had the phone put down on me. I've called Yorkshire Water 5 times to try and resolve this and have raised a complaint 3 times, including via a Case Manager on 23 July - who then gave Lanes an additional 6 days to contact me after they had made zero attempts to contact me re the reinstatement for 4 weeks. The complete lack of operational communication between Yorkshire water and Lanes is astonishing! My advice to you - if Yorkshire Water contact you (and give you less than 24 hours notice) about doing work on your private property - DO NOT let them start work until you have a reinstatement date locked in. It could be weeks or even months before your garden is reinstated to how it was before.

Polite and helpful, looked at all the data associated with my direct debit payments and adjusted accordingly.

Probably the best customer service I had in 50 years. I had outstanding payments over the years, the advisor set up a payment plan , making it easier for me to pay all bills .Yorkshire water decided to support towards paying off the outstanding payments
Long as I follow the monthly installments.
Really appreciate this service from them. God bless Yorkshire water company.
thank you so much.

Call answered within a few minutes. Enquiry handled in a timely manner. Details I asked for provided quickly.

I rang Yorkshire Water with a problem relating to my daughters situation and I was put immediately on the right track, many thanks to Christian

I am 79 years old and I received my new water bill and it had shot up. As I live on my own I couldn’t understand it. I phoned Yorkshire Water to ask why this had happened and the young lady Nicolle explained what had happened ie a water leak. Which she told me what to do and put my account on hold until I had got my leak fixed.

I called Yorkshire Water to ask a question and spoke with a young lady called Muskaan who was so helpful and very professional throughout the call. She answered all my questions and didn’t rush me as that seems to be the usual nowadays. She said take your time, I am here to ensure your queries are answered. As an 82 year old disabled man it was so nice to get my queries sorted.

Shocking customer service
Resolve nothing after hours wasted on hold or talking to bots

Water pressure in house unable to shower/ wash and answer I was given is “get together with neighbours and pay £4/5k each as on a split mains”

Absolute disgrace- and laughable to receive a text saying water is “muddy” today

Understood everything was said to me and it was clear and precise excellent

Excellent service given by the lady I spoke to, helpful and concise putting my mind at rest with the problem I called about 10/10😊😊

I had great experience with all the customer service team I spoke with and they all made sure the issue was resolved. They were all lovely and polite.

Very helpful team member and very friendly

I am executor for my late mothers estate and was querying the water usage in the empty property. The man I spoke to was very helpful in explaining matters. I didn't have to wait long either to speak to a real person. It was a positive and friendly experience.

We have been waiting 4 weeks for a leaking pipe to be repaired at the top of our terrace. We have had to put stepping stones in the water ti get to and from our houses without wetting our feet. The water now has green algae growing on it. Cant get through to Yorkshire water on the phone. We have reported the leak online 4 times.

Solved a large problem in a very understanding manner.

Did not have to wait long on phone for assistance.

Yorkshire water what a load of crap , We moved HD5 Huddersfield area just under 6 years ago and we have had loads of water leaks not a few months go past without one and the water turned off , They come and fix them then not soon after it's leaking again , we have just had our water put back on yesterday and now the area has another leak so water off again, They should be paying us not us paying them.