Yorkshire Water Reviews 

My complain was resolved professionally and satisfactorily

Had Yorkshire water Service men over fixing next door neighbours water supply over 3 days. Proper and utter useless people. First time they dug it up and closed it back up and didn't switch the water supply on, so they had to come back and re-do the whole thing and this time switch the water supply back on. Over the course of these 3 days the workers kept saying we're gonna block up some drives and mainly it was mine and there was no need to. They didn't move back or forwards for letting me out on in to my drive and then on times just totally blocked it off. They provide a service not cut access off to peoples homes. Disgusting service.

As always really good company to deal with, telephone queue is not too bad, Good knowledgeable operator

Hazel from the bereavement team provided a polite and friendly service. She also explained the process clearly. Very happy with Yorkshire Water thanks to Hazel.

Rang to try and get a smart meter installed as our current meter is 50cm below ground level, covered in soil one cannot clear easily either, but was told we have to wait for the roll out in our area? I was unaware that everyone was getting a new meter installed regardless of whether they want one or not? No definitive time frame could be given for likely installation at all either! As a pensioner who wants to keep up to date with monthly payments it’s frustrating to have to rely on readings only taken twice a year & no way of submitting updated readings myself due to the current meter location! The website indicates you can request the smart meter but in reality it’s not actually an option until the Sheffield City Council decides your suburb is getting them? 😳

The customer service was excellent and helpful. They even helped me with a problem that I didn't know I had. Would highly recommend

Easy to reach about my query

Didn't take long until someone spoke with me she was lovely person, very understanding with my situation I had got myself into with a debt.
Even the music whilst I was on hold was awesome love old music.

Brown water and no explanation. This company best known for high pollution levels and over paying its incompetent boss doesn't seem able to provide clean water reliably.

I spoke with Satinder (Customer Services)
He was very helpful
Clear with his answers and explained everything thorough
Resolved the matter
He was friendly and well mannered

Efficient and friendly and able to resolve my inquiry thoroughly.thankyou.
I love the brass band hold music.SO YORKSHIRE 👍

If I could have given them zero stars I would, because they're not even worth one star. Every single word that comes out of their mouths is a lie. They constantly pump raw sewage into our rivers and pollute the ecosystem and they lie about it. While giving the bosses huge bonuses for doing a lousy job.

I got what I wanted but it involved me in ringing twice. Something I couldn’t do online. The guys are well trained to sound calm and helpful but I think the company aren’t particularly diligent. It started when I tried to give them a meter reading. I couldn’t do it online because it said my meter had been read in March and September. Not true and no card through the letter box to say I’d missed a call. All through the conversation, while I was asking if I would get a visit this year and how best to submit a reading, he kept insisting that my meter had been read. I’ll be interested to see what happens this year and if at any point I’m able to submit a reading online. I was paying £40 a month and I had a £134 credit when I gave them my reading. I told the first guy I wanted a refund but that was only agreed when I rang back today. My payment is now £30.

They don’t seem to operate by email, which is my preferred method of communication.

All I wanted to do, was update my email address. All my bank accounts, pensions and even HMRC allowed me to do this online, but NOT YORKSHIRE WATER!
I had to call them and wait 15 minutes to be told I needed to open a new account to be able to set a new email address.
Really poor customer service. I'll change supplier, oh wait! I can't, it's a monopoly!

One of the better utility companies out there. Have never had a bad phone call and the same applied this time. Respectful advisors too. Lovely company honestly. Shame my other utility holders can’t be as helpful.

Yorkshire Water customer service is really good. Usually it is hard to say that ours problems are fully solved when calling a customer support line, but in this case, everything was perfect. From the hardly any time waiting to be answered, from the polite and professional I was answered over the phone, and the swift resolution of my concern. Congrats

The best company service in the world very polite and have good customer service 👍

Answered the call with an English accent which really helped the conversation and the way that my issue was resolved. Very rare these days but so valuable to an English speaker. Customer service was very friendly. I was happy from start to finish as I could understand all that was said to me and the advice I received was very helpful. Good old style customer service. I left the call feeling happy. Very highly recommended.

Brilliant service today from Yorkshire Water billing. No long wait on the phone. A cheerful gentleman who listened carefully and dealt with my issue quickly. My bill was reassessed to take into consideration a leak earlier in the year. Thankyou so much

Had a great experience today as had a problem with my account. After listening, which is very important, a resolution plan was put into place and that alone was great. Listening to your customers and resolving queries is vital. I had great Customer Service and my problem was resolved. The operative Tony was great, he offered alternative payment methods and then when we agreed on this he put it into play resolving all problems and he was courteous, friendly and helpful. Great Customer Service.