Young Outlaws Club. Reviews 

My son ordered £100 worth of clothes over 2 weeks ago and no sign of them, have emailed 3 times with no reply, quick to take ur money but don't deliver the goods. When you comment on their page asking about it you get blocked.

Order number - #122537
I placed an order on April 3rd , and since then I have had no communication from yourselves, even though I messaged you twice on the website, 3 times on instagram and 1 email!
It says on your website that "We're open & Shipping as Normal" which in my case is untrue!
I just want someone to answer my messages!!!

ORDER #122730 Placed an order worth just under £100 on Sunday 4th April, the second the order went through I realised the shipping address was wrong on the order (granted that was my mishap), however I sent two emails and a message via Instagram literally 5 minutes after placing the order with the order no and details of what had happened and where it needed to be shipped to.
I know the order wouldn’t of been started until the Monday morning because my order was placed at 9pm Sunday night, clearly no one looked at the email inbox or checked Social media as I then got an email Monday afternoon saying it had been shipped to the wrong address. I then receive one on the Tuesday saying the order had been delivered....parcels don’t require a signature due to the corona virus so it’s just been left somewhere.
There’s no contact number and I’ve sent 4 emails without a reply....such a shame because I’ve used this company a few times without a problem. I am happy to change / remove this review if I can just get my order re sent or a refund!

Bought items unlike pictures on the website returned my parcel on the 20th March and still haven’t received a refund or reply. Sent 15 emails and still nothing. Would just like correspondence for my money back.

Ordered next day delivery and they have sent the wrong trainers
I have emailed and no reply or any contact from submitting there only way of contact by online as no telephone number
Very frustrated as needed these trainers to go running
I ordered white running trainers and was sent white slip on trainers completely wrong trainer
Order number 122597

Mr wren

It’s now been 19 days and no refund or product been sent

Purchased T-shirt & Shorts set. Wanted a size exchange but no return postage label. There was an address on the receipt but wasn't sure about just posting it back as it says ‘returns not accepted on sale items’. There isn’t any guidance on what to do to exchange an item if its a sale item. Messaged their instagram page x3 times and and was ignored. In the end i’ve just repurchased the right size so i can match the shorts.

Ordered two tracksuits (one in grey and one in black), however when order came, the grey hoodie was missing and they’d sent me An extra pair of grey joggers instead. Hoodie was 20 pound more expensive than joggers as well, so I have technically overpaid for my order.

Have emailed them 5 times explaining what was wrong with the order and whether it could be exchanged, however I have had no reply from them, despite them continuing to email me with offers and deals on further purchases.

However; quality of correct items that I received was very good, just frustrating that the order was wrong and they won’t communicate with me or respond to my emails.

Not a review, but need information on this site. There’s not enough information on the jeans? They say skinny but pictures as super skinny?

Ordered a bomber jacket for my partners birthday in the colour ‘stone’. The parcel arrived very quickly and initially was pleased with how efficient the company had been. When I opened the package I discovered I had been sent the jacket in the wrong colour despite the order form included in the parcel stating ‘stone’.

I emailed and asked if I could be sent the correct colour jacket, no response.
I wrote a note stating why I required the item to be exchanged, placed that in the parcel and paid for tracked delivery to YOLC. Although it says they will inform you when they receive your returned item, they have not done so, I only know it’s been received by them due to the tracked delivery!
I have messaged on social media, via their website and emailed twice now.

I have had no refund, no new jacket or no response.

I wouldn’t be as disgruntled if they could just inform me as the position. I can’t find a phone number to call either. The jacket was £30 and for a student that’s a weekly shop...

Not one to complain normally and wouldn’t feel as miffed if they could just keep me in the loop!

The jacket itself looked of decent quality (I didn’t take it out of the cellophane wrapping but from what I could tell it was good) just need to improve on their communication.

Absolute joke of a company terrible customer service. I bought a jacket which looked nice it didn’t fit so I returned it paying £7.40 for it to be tracked back to them emailed them countless times and tried phoning for the last week. Still due £35 from the jacket I bought. If I do not get my money back I will make sure people know not buy from them!

Ordered a knitted pink jumper in a medium. Not only did I receive it in a small it was also the wrong colour even though it states on the order form what I ordered. I have emailed the company so many times and still had no response. Absolutely ridiculous. So I have had to pay £7.40 to have this parcel tracked back to yolc which I should not have to pay for as was there mistake and also pay shipping for it already. Terrible customer service

Poor service.

Placed an order 2 weeks ago & still not received.
Tried to contact on more than 4 different occasions via email & Instagram & Facebook but still no response. Bit disappointed to be fair.

Will be claiming the money back through my bank.

Great quality of products!
Will 100% use you guys regularly.

Thanks for the replies

Looking forward to seeing your new arrivals 🛍 😁

Really good service and good quality clothing

18 months ago ordered and paid £40 for a mans black puffer jacket and still not got it or money refunded.I e-mailed too many times as no telephone number available, eventually gave up. Just thought I would give it another try to get a response from you.

Straight forward ordering prompt delivery 🙌🏻🙌🏻🙌🏻👌🏻

Noticed that every item from the website was reduced so decided to order 4 items. After receiving the items, on the order sheet I noticed it mentions: Sale / Discounted items should not be returned. Seems a bit ridiculous if all the items on the website were in the sale.

Have been trying to contact them over the last 5 days as I want to send 1 item back and want to ensure I get my money back but the lack of response is awful.

Would not use again.

Sizes mysteriously changed from placing order to receiving confirmation, tried contacting but had no reply off them and order has arrived with no returns details, all while I'm away working so I'm stuck with most of it no good