Youplaynetball Reviews 

67
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the welcoming atmosphere, friendly staff, and supportive community found during weekly matches. People also enjoy the well-organized sessions that focus on recreation and fitness rather than elite competition. However, some people mentioned issues regarding poor communication, unhelpful responses from customer support, and a lack of proper support when conflicts arise. Reviewers additionally noted frustrating experiences with inconsistent umpiring, matches lacking sufficient officials, and unfair team management decisions. Some customers expressed disappointment after being removed from leagues without clear explanations or proper resolution channels.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, as experiences with the team vary significantly among... See more

User experience

Clients share deep satisfaction regarding user experience, describing a safe and welcoming space that offers... See more

Service

Customers had mixed experiences with service, as some reviewers praised the fun atmosphere, friendly leagues,... See more

Competition

Reviewers express mixed feelings regarding competition, with some praising the respectful atmosphere and... See more

Customer service

Consumers find customer service to be characterized by disappointment and a profound lack of professionalism.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would love even more social events outside sessions, but the weekly experience itself is fantastic.

Rated 4 out of 5 stars

I've played in various settings over the years, including one of their leagues, and the consistency in how sessions are run stands out. There was a tense moment earlier in the year that could have e... See more

Rated 5 out of 5 stars

YPN understands something many sports organisations miss: not every player is looking for promotion, trophies or elite competition. Sometimes women just want one hour a week out of the house to move,... See more


3.5

Average

TrustScore 3.5 out of 5

67 reviews

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3.5

All reviews

(67)

46 reviews in the last 12 months

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Rated 1 out of 5 stars

Had the misfortune of playing in the…

Had the misfortune of playing in the Redditch ‘friendly’ league and Felt like I’d stepped back onto the playground with the school bullies & b*tc**s. Our team joined the league a few weeks later and were instant outcasts as we weren’t in the ‘clique’. Week in week out our team we’re subject to abuse on and off the court. The umpires allowed and encouraged the nasty behaviour as they were friends with the girls doing it. They made it clear from the get go they didn’t like us either. Raised all issues to the Nathan who did absolutely nothing to help us as a team, had no regard for us as people and how we were being treated. All issued our team had raised about the constant bullying and mistreatment against us he somehow turned into issues about our team. He does not care about the players!!! Would not recommend this league at all, avoid at all costs!! Eventually ended up kicking our team out with absolutely no explanation or justification other than ‘we’ve spoke to the other teams and nobody wants you in the league’. Screams professional :)

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

Shambolic

Disorganised, don’t action any feedback you give them. No help whatsoever to get new players into the league, could turn up to a game and the court hadn’t been booked which was always blamed on a miscommunication from the lettings company. Do not enforce any rules stipulated on the website. Persistent trouble makers allowed to remain in the league.

Do not recommend at all.

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

Play at your own health risk

Complete disregard for players safety. No first aid kit on site or first aiders. No real regime for warming up prior to playing to prevent injuries. No insurance policies either if someone gets injured.

March 5, 2025
Unprompted review
Rated 1 out of 5 stars

A really disappointing experience at…

A really disappointing experience at You Play Gloucester league. What we thought was going to be a great experience, and our first game was just that, it became Frustrating that the company don’t seem to know their own rules - and are happy to bare face lie to players giving false reasoning to ban players from the league (with no real reason!!) but in the next breath happy to offer them an umpire job opportunity?! A few days further down the line, players are blocked from the social pages and no monies refunded (as of yet). Very strange. Absolutely no need for the way players have been treated and dismissed. Cruel. Happy to take the money though. Be aware.

January 26, 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional - Avoid !!

What an awful experience!
To start it was brilliant the communication from signing up to getting on court i can not fault.

They had advertised as no experience needed and all abilities welcome, I was honest with Ellie & Emma in head office that I have already played in Div 4 NFL and they were OK with this, just hadn't for a few months.

Fast forward to finally convincing 7 other football mums to join me and play again (which took alot of convincing!) We did it finally ready for our 1st match.

We turn up and the ladies were lovely at the venue, well prepared & gave both teams a little pep talk we then went on to play!

The game was good, there was only 1 umpire which I'd have expected 2 one either side of the court to coach the play.
But regardless we all had a great time & won our game! The team were buzzing from this considering they hadn't played since school....especially our GS !

The next day I get a call from Emma HO - Who was not there, telling me I can no longer play for the league as I'm 'to' experienced? And our GS was to good so she couldn't either!
I was gobsmacked.

I have since questioned this decision with them reassuring me they wanted me to umpire & no bad feedback was given.

Since questioning them as I still wanted to play and aware of a few other players on another team are just as experienced as me haven't been banned, they are now saying my attitude was bad as I questioned the umpire on a few things!

They then proceeded to block me on our group FB page & WhatsApp group!
Even though I had already paid the £42 to play our next game!!

Are children running this company?! AVOID !!

January 26, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time or money

I joined a ‘fun league’ in good faith I would play for the 10 week season. This company placed us in teams then recommended not paying weekly on an individual basis which levied an additional weekly charge so I paid more money up front. Cut to mid season issues are not being dealt with regarding contact and lack of coach support, safety checks etc. Cut to our game yesterday which we won as the current winning team in our league, our player got hurt and was upset causing a break in play and today have found out we have received a team ban but via another player and not even from the company directly. I’ve also been blocked from our group Facebook page so I assume this is a permanent decision despite doing absolutely nothing wrong. When I called to find out if this was true Nathan said it’s his decision to ban the entire team rather than any individual as it’s easier and he only cared about monies owing to them and not how this decision has affected me, our player injury or our subsequent treatment despite mentioning everything that had happened over the last few weeks which apparently never made it back to head office. I would absolutely never recommend to anyone or rejoin based on my experience. I can’t believe a team ban was applied when no serious misconduct occurred, players who were also shouting on the other team weren’t banned either and it turns out the umpire is related to the player involved on the other team - yet I’m told her decision is still impartial. Have asked them to review and respond by email as only way to communicate now and hope this will be retracted and an apology given.

October 14, 2024
Unprompted review

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