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Your Move - Hoo Reviews 2

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TrustScore 4 out of 5

3.8

Real Estate Agents
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13A Main Rd, ME3 9AA Rochester, GB

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01634 253322

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Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.

Contact info

3.8

Great

TrustScore 4 out of 5

2 reviews

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Rated 5 out of 5 stars

Losing confidence in the conveyancing process

I need to change my mind about the auction company’s conveyancing team . They are so difficult to speak to apart from the receptionist who is very helpful if you can get through.
They sent me ID documents at 2am on a Saturday which needed a code to access the documents but only aware that you had to phone them but not available until Monday 9 am
It’s also taken them nearly 2 weeks to question if some important documents had been sent. Still awaiting a response after replying 5 days ago.
Losing a lot of confidence with this side of the proceedings.
So far so good.
Very approachable and professional.
We chose to use their auction site and was quite involved initially but we were led through the process and a sale has been agreed but yet to complete.

March 11, 2026
Your Move - Hoo logo

Reply from Your Move - Hoo

We're glad to hear you found us professional and approachable. We appreciate you choosing our auction site and guiding you through the process.

Regards,
Your Move

Rated 5 out of 5 stars

Thank you

I am a woman on her own & your move have been very helpful & sympathetic. I got on with the staff in the Hoo branch

April 7, 2026
Your Move - Hoo logo

Reply from Your Move - Hoo

Hi June, Thank you so much for your kind words, we look forward to helping you with your moving journey! Kind regards, Jane, Sophie & Richard.

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