I found their website and ordering process very easy to use. Their measuring and fitting guides were easy to follow. I placed the order and received the blinds all well within the timeframe they had... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered two blind one came damaged by the carrier, I then phoned the office and spoke to Chris who was very helpful and resent the replacement blind out in good time, he also kept me updated w... See more
Company replied
As a returning customer I can highly recommend this company, their products and their customer service team. Sadly on this occasion when we opened the package containing the “ head rail” we saw t... See more
Company replied
This is 2nd order. Very happy with the my purchase. Found YBD to be one of the few companies selling different colour frames for Perfect fit blinds and the purchased mahogany colour frames were perfec... See more
Company replied
Company details
Written by the company
Your Blinds Direct is a nationwide manufacturer and supplier of bespoke window blinds. Based in Leicestershire, we have 30 years of experience in delivering premium quality window coverings at affordable prices. As manufacturers, we’re able to cut out the middleman to cut down on costs. We employ premium-quality materials and high standards of craftsmanship in our products, but we’re able to sell them at competitive and affordable prices. All our products are made-to-measure and hand-crafted to the exact requirements of our customers. We have a huge selection of blinds styles, materials, and designs readily available. Browse our website today to find the perfect product for your needs. You can also read our blog, and check out our Instagram, Pinterest for some inspiration. One of our core values is to use ethical products and suppliers in our operations. For example, investing in long-term green solutions for our manufacturing process. As a small, family-owned business we also strive to support other UK businesses wherever possible. Your Binds Direct is a member of the British Blind & Shutters Associations for over 2 decades. As one of the market experts in a blind industry, we gained the reputation of a reliable and trustworthy company.
Contact info
., United Kingdom
- 0800 029 1678
- support@yourblindsdirect.co.uk
- www.yourblindsdirect.co.uk
4.6
Excellent
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No fixings with bathroom roller blinds.
Order for bathroom roller blinds arrived without fixings. On enquiry, was told that it is an "industry standard" not to provide fixings.
This is not my experience; Your Blinds Direct is the first supplier I have used that do not to supply fixings. The roller blind brackets came with 3.5mm diameter holes for the fixings. I found that no local shops supply stainless steel 3.5mm pan headed screws. Many on-line suppliers only supply these screws in large packs. Buying a small quantity of screws on line comes with a premium and is a readily avoidable task and delay.
Recommend that Your Blinds Direct reconsider and, for the small addition cost, supply these fixings.
May 8, 2026
Unprompted review
Reply from Your Blinds Direct
We appreciate your comments regarding fixings. As there are so many different wall types and surfaces, we don’t supply screws as standard, as the most suitable fixings can vary from one installation to another. This is highlighted in our fitting guides.
Even though bracket holes are just over 3.5mm, they’re designed to work with standard 4mm screws and can be used without any issues, although we understand sourcing the exact screws you initially looked for added unnecessary inconvenience.
We do genuinely value your feedback and will certainly take your comments on board as we continue reviewing our products and packaging. Thank you again for taking the time to share your experience.
Blackout rollers
Blinds came completed as expected within good time and quality is very good. Will use again
April 2, 2026
Reply from Your Blinds Direct
Fantastic to hear everything arrived quickly and that you’re happy with the quality! It’s always great knowing customers would choose us again. We really appreciate you taking the time to share your feedback with us.
Thanks for your support and enjoy your new blinds!
Helpful member of staff when I rang
Helpful member of staff when I rang, good website and ordering process and very speedy delivery service!
March 25, 2026
Reply from Your Blinds Direct
Thank you for your lovely feedback!
We're so glad you found our team helpful, we pride ourselves on good communication.
We're always developing our site to make it easier to navigate, so thanks for the feedback.
We really appreciate your purchase and hope to help again in the future.
Yourblindsdirect - recommendation
Great service, great price - brilliant result. Very pleased and would recommend
March 11, 2026
Reply from Your Blinds Direct
Mark,
Thanks for leaving a review, we really appreciate it.
We've been told that on Allusion blinds, we're half the price when compared to the standard home visit salesperson. Fitting them yourself is definitely the most cost effective method for new blinds. Enjoy your purchase.
Very Happy Returning Customer
As a returning customer I can highly recommend this company, their products and their customer service team.
Sadly on this occasion when we opened the package containing the “ head rail” we saw the rail was damaged and needed to be replaced.
We sent a short email to the company, with some photos attached, and received a prompt reply apologising and confirming a new rail was going to be despatched. The company apologised for the defective rail and were absolutely brilliant in resolving the issue in a very timely manner.
My allusion blinds are now up and look lovely, they were also a very good price.
Thank you TEAM, I am really pleased. x
February 26, 2026
Reply from Your Blinds Direct
Very Happy Blind Manufacturer
Thanks for such a lovely review and for choosing us again.
We’re constantly battling against courier damage, but we're glad the team could get things sorted quickly for you.
It’s great to hear your Allusion blinds are now up and looking lovely (always the best part!).
Thanks, as well for your kind words about the team, they’ll be really pleased to hear it.
Enjoy your new blinds, and we’ll be here whenever you fancy round three 😊.
Return customer, repeated great experience.
Clear website, good selection of products and fast delivery - return customer, repeated great experience.
February 3, 2026
Reply from Your Blinds Direct
David,
These are all vertu's we strive to maintain.
We really appreciate your repeat business.
Enjoy the product and thank you for taking the time to leave a review.
Reply from Your Blinds Direct
Steve,
Thanks for the review. Happy to help you with your query.
Great product
Great product, looks lovely in a sash window. Not too long to wait for the production and delivery, just a couple of weeks. Easy to install.
January 19, 2026
Reply from Your Blinds Direct
Thanks so much for your lovely review! We're really pleased to hear the blind looks great in your sash window and that it was easy to install.
Glad the wait time worked well too.
Thanks again for choosing us.
Enjoy your purchase.
Excellent service and prompt delivery.
January 15, 2026
Reply from Your Blinds Direct
Graham,
Thank you for the review, we love it.
Quick service
Quick service
Just what we ordered
Help at end of telephone, re initial questions and samples set out
December 18, 2025
Reply from Your Blinds Direct
Thanks so much for your review!
Great to hear everything was exactly what you were looking for and that our team could help you along the way.
We’re always happy to talk things through, it’s all part of making sure you’re confident in your choice.
Enjoy your purchase.
Most awful service
Most awful service. I th9of testing by doing a relative small window first. Ordered with them nut was not happy so phoned them to confirm my order was what I wanted they confirm when eventually I received order it was wrong. Phoned them again but they said nothing they could do!!! So although the order was half wrong to save waste of money I had to order part of order again at a further cost plus more delivery. This is an awful unprofessional company in my opinion with u helpful cusyet service. Oh by the way still have mot received my addional order most upsetting 😡
October 20, 2025
Unprompted review
Reply from Your Blinds Direct
Hi Jenny,
You have left a review under the wrong company.
We have no record of an order placed under your name, nor any correspondence.
We believe you meant to leave this under "Blinds Direct”, not ourselves.
We would be grateful if you could remove this unwarranted review.
Regards,
Your Blinds Direct Ltd
Reply from Your Blinds Direct
Catherine,
Thank you for your feedback! We're so pleased to hear you're happy with the look of your new wooden Venetian blind. We always aim to despatch orders as quickly as possible, so you can enjoy your purchase without delay. It’s great to know everything met your expectations, we really appreciate your support!
Reply from Your Blinds Direct
Thank you for your great review! We're so pleased to hear you were happy with the quick delivery, clear communication, and the quality of your roller blinds. It’s always our goal at Your Blinds Direct to provide excellent products with a smooth, hassle-free experience. We really appreciate your support and hope to help you again in the future! for leaving a review.
Excellent quality and well made
June 24, 2025
Reply from Your Blinds Direct
Thank you for the review, Jackie. We take pride in our products and always strive for the best quality. Enjoy your order and the shade it provides in these hot summer days.
Reply from Your Blinds Direct
Good Customer, Nice review... :)
Theresa, thank you for leaving a review, every single one means the world to us. Come back anytime.
Reply from Your Blinds Direct
Super review, easy to read :)
Thank you for leaving a review, we really appreciate every single one. Have a wonderful day.
Great product and being kept up to date…
Great product and being kept up to date with delivery
April 29, 2025
Reply from Your Blinds Direct
Julie, thank you for the lovely review. We truly believe that clear, consistent communication is the cornerstone of any successful business. It's always our goal to keep our customers informed and confident every step of the way. We're so glad that resonated with you.
Vista Snow Allusion Blinds
Vista Snow Allusion Blinds. Lovely blinds - very nice quality materials used. Much nicer than samples from all other sites. Highly recommended 👌🏽
April 8, 2025
Reply from Your Blinds Direct
Thank you, Mr. Faysal, for sharing your experience. We're thrilled to hear you enjoyed our Allusions, they’re one of our most popular products, and we take great pride in crafting them from the highest quality materials.
Reply from Your Blinds Direct
Martyn,
Thank you for leaving a review, we really appreciate every single one. Come back again anytime.
Helped when needed advise
Helped when needed advise. They delivered the parts needed very quick
April 11, 2025
Reply from Your Blinds Direct
Jeanette,
Thank you for the lovely review. We have very knowledgeable staff members, that are always willing to help with any queries. Stock dependant, we try to have a quick turn around on accessories and parts, we're glad you found it speedy.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.