I have been overpaying for my appliances for a while without realising, that payments increased nearly twice in few years. Brand Cover gave me a decent quote on Rapid Repear plan (cheaper by £10 per m... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Alfie Pate was excellent in his advice and his knowledge of the product and answered all my questions. There was no hard sell or urgency to accept. Saved a lot of money by switching to your brand cov... See more
Company replied
Your brand cover have delt with what felt like an impossible situation, with kindness, professionalism and not once made me feel like "just another customer". Clear and helpful communication throughou... See more
Company replied
Couldn't of wished for a better insurance company. Everytime I call its like there is no trouble in asking and I have multiple appliances under insurance and also every 5 years they give new applian... See more
Company replied
Company details
Written by the company
Get Rapid Repairs, Free Servicing and Free Appliance Upgrades included in your cover. Your Brand Cover – The Appliance Cover Specialists At Your Brand Cover, we’re committed to delivering better service, better value, and complete confidence when it comes to protecting the appliances you rely on every day. Our core values — Fairness, Trust, Value and Reliability — guide everything we do. Millions of households across the UK choose appliance cover for the reassurance it brings. With Your Brand Cover, you can relax knowing your protection is backed by a company that puts customers first and is dedicated to keeping your home running smoothly. For a simple, affordable monthly cost, we take care of the stress of repairing or replacing your essential appliances. No hassle, no worry — just dependable support whenever you need it.
Contact info
United Kingdom
- www.yourbrandcover.com
4.6
Excellent
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and friendly
Very helpful and friendly service helped me understand the plan and very happy with the outcome would recommend your brand cover they could not fix my washing machine do got me a new one
January 14, 2026
Reply from Your Brand Cover
Dear Linda,
Thank you for your lovely review. We’re really pleased to hear you found our team helpful and friendly, and that everything was clearly explained.
We’re also glad we were able to resolve things for you and get a replacement sorted when your washing machine couldn’t be repaired. Thanks again for recommending us.
Kind regards
Your Brand Cover
Reply from Your Brand Cover
Dear Kevin,
Thank you for your kind review. We’re really pleased to hear everything was easy to follow and explained clearly.
Thanks again for your support.
Kind regards
Your Brand Cover
Can't remember the advisor name but I…
Can't remember the advisor name but I would like the lovely gentleman was so caring explained everything in detail regarding my cover will highly recommend great job mate keep up your excellent customer service
January 13, 2026
Reply from Your Brand Cover
Dear Joan,
Thank you for your lovely feedback. We’re so pleased to hear our advisor was caring and took the time to explain everything clearly regarding your cover.
We really appreciate your recommendation and kind words — we’ll be sure to pass this on to the team.
Kind regards
Your Brand Cover
New customer contact call from Alfie.....
I was very pleased with my customer contact telephone call from Alfie. He considered everything I could possibly want when changing my washer/dryer cover. He also answered my questions promptly and provided accurate information. I perceive that he provides a good company profile as a representative. I could understand how and why I could change my insurance. I was also pleased with the price and the options. I will very definitely choose to change to Your Brand Cover when I get the information in the post in a few days.
Eleanor Walker-Jung
January 13, 2026
Unprompted review
Reply from Your Brand Cover
Hi Eleanor,
Thank you for your lovely review. We’re really pleased to hear Alfie took the time to go through everything with you clearly, and helped you feel confident about your cover options.
It’s great to know you were happy with the price and the choices available, and we look forward to welcoming you to Your Brand Cover once your paperwork arrives.
Kind regards
Your Brand Cover
Your Brand Cover
This company were an absolute bully. I didnt sign up for any cover, and now they are trying to get a payment for cancellation. Which i do not owe a penny. They also tried last night to set up a direct debit on my bank account which has been cancelled and reported to the police. A company full of bullies trying to pressure someone with mental health issues is absolutely disgusting. Avoid at all costs. Scammers and extortionist. I've also had threatening and harassing messages to my email address.
January 14, 2026
Unprompted review
Reply from Your Brand Cover
Hello,
We’re sorry to read this review and are concerned by the allegations raised.
For clarity, our records show that a sale was agreed with one of our agents, Tom, at 1:06pm on 17/12/2025, and the associated paperwork was emailed directly to you at 10:01am on 18/12/2025. During the call on 17/12/2025, agreement was also given for the cover to proceed, including the setup of a direct debit. All sales calls are recorded for transparency and compliance.
Following a review of the cancellation request, the reason provided was that you chose to remain with an existing provider. In line with our Terms and Conditions, a cancellation fee may apply in these circumstances.
That said, we take any concerns relating to distress, mental health, or inappropriate contact extremely seriously. Your Brand Cover does not tolerate bullying or harassment, and we do not take payments or set up direct debits without clear consent.
As this is a public forum, we’re unable to discuss individual account details here. We would welcome the opportunity to review this fully with you and address any concerns directly.
Kind Regards
Your Brand Cover
The staff member was polite…
The staff member was polite professional and explained in detail. Even help me decide on what would need covered and what deals I can get.
January 9, 2026
Reply from Your Brand Cover
Dear Edward,
Thank you for taking the time to leave us a review. We’re really pleased to hear that our team member was polite, professional, and took the time to explain everything clearly to help you decide what cover suited you best.
Providing clear, honest guidance is very important to us, so your feedback means a lot.
Kind regards
Your Brand Cover
Excellent customer service explained it…
Excellent customer service explained it all very well I told him he was excellent at his job he’s goin places good luck kind regards Shelley
January 5, 2026
Reply from Your Brand Cover
Hi Shelley,
Thank you for taking the time to leave such a kind review. We’re really pleased to hear that everything was explained clearly and that you felt well looked after. Your encouragement will certainly mean a lot to the team member you spoke with.
Thanks again for your lovely feedback.
Kind regards
Your Brand Cover
SUPERB SERVICE!! Dylan Mew!!
I have an issue with my oven and washing machine and I spoke to the operations admin Dylan Mew who gave a reassuring yet professional service. Christmas is a time where these things can affect people and Dylan has gone above and beyond for us and I shall recommend this to my peers. Fantastic!!
December 29, 2025
Unprompted review
Reply from Your Brand Cover
Dear Mrs. Ahiaba,
Thank you so much for your wonderful review!
We’re delighted to hear that Dylan Mew provided such reassuring and professional support while helping with your oven and washing machine.
We know how stressful appliance issues can be, especially at Christmas, so it’s great to hear that Dylan went above and beyond for you.
We really appreciate the recommendation and your kind words.
Kind Regards
Your Brand Cover
Not impressed!
Not impressed!
After an efficient service call I was promised a call back the same day. Still waiting!!!!
December 23, 2025
Unprompted review
Reply from Your Brand Cover
Dear Denis,
We’re sorry to hear this and understand how frustrating it is to be waiting for a promised call back. That’s not the level of service we aim to provide, especially after an efficient service visit.
If you’d be happy to get in touch with us directly, we’ll make sure this is followed up and resolved as quickly as possible.
Kind regards
Your Brand Cover
Reply from Your Brand Cover
Thank you for your review!
We’re glad to hear you had a good experience with us, and we really appreciate you taking the time to share your feedback.
Kind Regards
Your Brand Cover
Have only been a customer for a month…
Have only been a customer for a month when my washing machine failed me . The repair man came 4 days later replaced the whole of my inside drum with a new one basically giving me a new washing machine he was brilliant thank you Dylan
December 19, 2025
Unprompted review
Reply from Your Brand Cover
Dear Miss Grant,
Thank you for taking the time to share your experience. We’re really pleased to hear that your washing machine issue was resolved so quickly and that the engineer was able to carry out such a thorough repair.
It’s also lovely to hear your kind words about Dylan — I’ll be sure to pass your thanks on to him.
We really appreciate you choosing us and sharing your feedback.
Kind Regards
Your Brand Cover
They are the worst service I've tried…
They are the worst service I've tried cancelling it due to not not receiving documentations and was told in the documentation that it states how to cancel the service i stated i didn't get that they asked for a fee which I stated that I wont pay due to the lack of documentation so they sent it to bailiffs the ceo who answered the call stated there is no one above him which was a lie due to calling them and the lady said she'll ask someone else who is above him then the text states they don't monitor the texts not that its an automated text its the worse company don't waste your time they are rude and malicious towards people especially those with mental health issues
December 22, 2025
Unprompted review
Reply from Your Brand Cover
Dear Emmaliter,
When you joined, we explained that cancellations need to be completed by speaking with our customer services team, as stopping a direct debit alone does not cancel cover.
We attempted to contact you several times to help resolve this, including a text message to confirm receipt of your paperwork, which only required a brief reply so it could be reissued.
You later responded to an automated payment confirmation message, which clearly explains that it isn’t monitored, and we then asked again by text for you to call us so we could assist.
Unfortunately, we didn’t receive a call.
We also wrote to you explaining that, without contact, cancellation fees could apply and the balance may be passed to a third party.
Had you contacted our customer services team at any stage to discuss the situation, we would have been happy to look at waiving any cancellation fees.
As no contact was made, the account has now been passed to a third party and is no longer something we can amend directly.
We appreciate this isn’t the outcome you were hoping for, and we’re sorry we’re unable to help further at this stage.
Kind regards
Your Brand Cover
Very friendly dealt with my problem…
Very friendly dealt with my problem quickly highly recommend thank you to dilan he was amazing and very understanding thank you
December 19, 2025
Unprompted review
Reply from Your Brand Cover
Dera Customer,
Thank you so much for your kind review. We’re really pleased to hear that your issue was dealt with quickly and that you found the service friendly and supportive. I’ll be sure to pass your lovely feedback on to Dilan, who will be delighted to hear it.
We truly appreciate the recommendation and your trust in us.
Kind Regards
Your Brand Cover
The company care is excellent they are…
The company care is excellent they are friendly comprehensive understanding and helpful
December 17, 2025
Reply from Your Brand Cover
Dear Margaret,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you found our team friendly, understanding, and helpful.
Providing clear and caring support is very important to us, so your comments mean a great deal.
Kind Regards
Your Brand Cover
Couldn't of wished for a better…
Couldn't of wished for a better insurance company.
Everytime I call its like there is no trouble in asking and I have multiple appliances under insurance and also every 5 years they give new appliances, what better could you wish for.
Have a wonderful Christmas and New Year thanks Pheobe and Dylan x
December 19, 2025
Unprompted review
Reply from Your Brand Cover
Dear Jennifer,
Thank you for such a lovely review.
We’re really pleased to hear how positive your experience has been and that you feel confident reaching out whenever you need support.
It’s great to know our team has been able to help look after your appliances and give you that peace of mind.
I’ll be sure to pass your kind words on to Phoebe and Dylan. We really appreciate your support and wish you a wonderful Christmas and New Year too.
Kind Regards
Your Brand Cover
I was very impressed the way your agent helped me thank you so much x
I was very impressed the way your agent help me with
December 10, 2025
Reply from Your Brand Cover
Dear isabella,
Thank you for your lovely feedback. We’re really pleased to hear that our agent was able to help and leave such a positive impression. Your kind words mean a great deal to the team and will be shared internally.
Kind Regards
Your Brand Cover
Reply from Your Brand Cover
Dear Lisa,
Thank you so much for your feedback. We’re really pleased to hear you found everything informative and that the price felt right for you.
Providing clear, helpful guidance and genuine value is exactly what we aim for.
If you ever need anything at all, we're only a freephone call away.
Kind Regards
Your Brand Cover
Hello,
Hello,
First of all, I would like to apologise for not being able to remember your name, but I hope the company will be able to locate you through my details: Luiza Hysneli.
I also want to mention that our communication on 04/12/2025 at 12:44 left a very positive impression on me. Your communication, like that of a true gentleman, made me gladly accept to become your client. You provided excellent communication, very clear and detailed regarding everything included in the contract, helping me understand every part of it.
Thank you for the respect and professionalism you showed, both towards me and on behalf of the company. I will happily recommend you to all my family and friends as a trusted representative.
Kind regards,
Luiza Hysneli
December 4, 2025
Unprompted review
Reply from Your Brand Cover
Thank you so much for your thoughtful feedback, Luiza.
We’re delighted to hear that your experience left such a positive impression. Our team prides itself on clear communication and genuine professionalism, so it’s wonderful to know that this came across so well during your call.
We'll pass this on to Manley, who you spoke to.
We truly appreciate your recommendation and please remember you can benefit from our Refer a Friend scheme which gives you up to £60 per recommendation.
Call us on 0800 023 99 00 option 4 and they'll give you all the details.
The rep (sorry I forgot his name) was…
The rep (sorry I forgot his name) was very cheerful and very helpful. He explained in full all the details of my cover & the upgrade to my plan. He was easy to understand & explained the process very clearly. Felt at ease talking with him.
December 4, 2025
Reply from Your Brand Cover
Dear Mr Smith,
Thank you for sharing your experience with us.
We're delighted to hear that our employee made everything clear, easy to understand.
If you ever need anything else, we’re always here to help.
Kind Regards
Your Brand Cover
Great costumer service
Great costumer service, Phoebe went above and beyond to sort out the issue I had. Thanks again Phoebe!!
December 4, 2025
Unprompted review
Reply from Your Brand Cover
Dear Rihanna,
Thank you for your lovely feedback. We're so pleased to hear that Phoebe was able to go above and beyond to get everything sorted for you. We’ll be sure to pass on your kind words, she’ll be delighted.
If you need anything else, we’re always here to help.
Kind Regards
Your Brand Cover
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