YourHealthBasket Reviews 

743
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I'm so grateful that you are able to supply 2DG, a key medication in my protocol. Although postage to Australia is a little pricey it always arrives from overseas in exactly 5 days which is faster tha... See more

Rated 5 out of 5 stars

First class products many of which are unobtainable from other sources. The delivery is smooth, though sometimes the products are sent in separate batches, which I find slightly confusing. In such ca... See more

Rated 5 out of 5 stars

GREAT COMPANY!!! VAST SUPPLY OF HEALTH SUPPLEMENTS AND THE BEST CUSTOMER SERVICE YOU WILL FIND ANYWHERE!!! VERY ATTENTIVE TO YOUR ORDERS AND RESPONDS TO EMAILS AT THE SPEED OF LIGHT (USUALLY WITHIN AN... See more

Rated 5 out of 5 stars

SFI Health Betaine HCl is great value for the strength of each capsule - and as ever the customer service was 5 star. Ordered after the cut off for next day delivery - but nevertheless it arrived with... See more

Company details

  1. Vitamin and Supplements Store
  2. Health and Beauty Shop

About YourHealthBasket

Written by the company

For over 15 years, YourHealthBasket have been a vital link between integrative healthcare practitioners and their clients.

Our aim is to provide a fast, reliable and convenient way to shop online for nutritional products for practitioners, their clients and the health conscious consumer.

Our commitment to providing access to high quality, professional-grade supplements all from one website, allows healthcare practitioners to save time and effort when creating protocols for their patients.

With an inventory of over 4000 products and exclusive access to leading supplement brands from around the world, YourHealthBasket has been building strong relationships with premium supplement brands since 2010. Our expert nutritionists handpick the products we stock based on research and in-practice results.

We stock brands such as Thorne, Pure Encapsulations, lipolife, New Roots Herbal, Ancestral Supplements, Atrantil, econugenics, xymogen, Intelligence of Nature and many more ...

Commencing in 2025, we are now working with BANT as a member benefit provider, highlighting our ongoing commitment to the practitioner community and reinforcing our mission to provide unparalleled service to practitioners and their clients.

YourHealthBasket are first choice for practitioner supplements.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

743 reviews

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Replied to 85% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(743)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value and Service!

SFI Health Betaine HCl is great value for the strength of each capsule - and as ever the customer service was 5 star. Ordered after the cut off for next day delivery - but nevertheless it arrived with my Postie the next afternoon. Return happy customer!

August 12, 2025
Rated 3 out of 5 stars

High import taxes

I recently placed an order for £363 (including £13 delivery), and upon arrival I was asked to pay an additional €91 in taxes. While I was informed that orders above €150 are subject to taxes, I was not aware the amount would be so high.

This was a significant extra expense on top of the original order, and I believe it would be very helpful if your website could provide at least an estimate of the applicable taxes and duties at checkout. This would allow customers to make more informed decisions before purchasing, and avoid surprises upon delivery.

June 24, 2025
YourHealthBasket logo

Reply from YourHealthBasket

For orders heading outside of the EU - such fees are determined by customs. Unfortunately, we are unable to provide an estimate of these costs.

Rated 5 out of 5 stars

Great service

This was an overseas order, and the DPD parcel tracking wasn’t very clear. After reaching out to Yourhealthbasket’s customer service, they responded promptly and followed up with DPD. Excellent service and customer experience!

August 3, 2025
Rated 4 out of 5 stars

Your service is good

Your service is excellent. I was particularly impressed with Liam's understanding, patience, and solution-oriented approach. However, you should let people know if your products are in stock. I had trouble with delivery times. I placed an order without knowing if the products were in stock, so I had to wait. I even had to cancel some orders.

August 7, 2025
Rated 1 out of 5 stars

Poor packing meant cold probiotics arrived warm

I paid a lot of money for Visbiome probiotics and extra for speedy delivery as it needs to be kept cold. But the package wasn't properly insulated. You only put two tiny ice cushions inside which were warm by the time it reached me. Its summer and its been hot. It should have been sent in an insulated box or bag with more ice. As a result the pot was really warm too. I was so annoyed as its cost a lot of money (£110) and it wouldn't have taken a lot to pack it more effectively. I regularly buy cold food online which is packaged far better and the shipping is a lot lower. I did email and complain and had an email back to tell me the product shouldn't be affected but I didn't really want to take that chance. These probiotics were required for a potentially life-saving situation and I didn't want to risk any degradation of the product just because the seller wanted to save a few pence on packaging.

July 28, 2025
YourHealthBasket logo

Reply from YourHealthBasket

Apologies for the concern caused. To reassure you, the product will be absolutely as stated on the label in terms of potency. These products are shipped on ice to minimise the risk of possible degradation, however stability studies on these probiotics show that they remain fully potent at room temperature for up to one week. This order was delivered in less than 24hrs.

Rated 5 out of 5 stars

I had a few issues with placing my…

I had a few issues with placing my order on their website, but they contacted me to find out how they could improve their service. I think they do truly care about the customer experience. Overall, I'm happy with their service and very speedy delivery. Thanks

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

I am a recurring customer throug many years. Very happy with their wide selection and their customer service.

May 17, 2025

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