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Rated 1 out of 5 stars

Absolutely shocking company how you could put me through what I went through is beyond believe accident December 2020 emailed 18th March 2022 to be told she believed the taxi drivers witness he plucke... See more

Rated 1 out of 5 stars

I got my first offer before I had even finished my physio which was less than half of what I thought I would get , then got another one which was an extra couple of hundred more, now I'm getting advis... See more

Rated 1 out of 5 stars

had to constantly chase them, high staff turnover meant people you spoke to didn't haven't clue! I had 3 or 4 different people deal with my claim and I had to constantly chase the company. I was a... See more

Company replied

Rated 5 out of 5 stars

I highly recommend legal friend as I find the service at high standard. The staff are professional and friendly and most of all supportive. The director Mrs Laura Morgan is a very warm hearted person... See more

Company details

  1. Legal Services & Government

Information provided by various external sources

We’re a national personal injury law firm with more than 30 years' experience. We specialise in accidents that happen on the road, at work and in public.


Contact info

2.2

Poor

TrustScore 2 out of 5

122 reviews

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Rated 1 out of 5 stars

Absolutely shocking company how you…

Absolutely shocking company how you could put me through what I went through is beyond believe accident December 2020 emailed 18th March 2022 to be told she believed the taxi drivers witness he plucked out the sky unbelievable stay clear folks they are rip off merchants

March 23, 2022
Unprompted review
Rated 1 out of 5 stars

BUNCH OF AMATUERS

BUNCH OF AMATUERS , THE OTHER SIDE MADE A SILLY OFFER TO WHICH I SAID NO ,THE DYPSY GIRL ON THE PHONE SAID OK YOUR NOT TAKING THE OFFER THATS FINE THEN CAME BACK AND SAID IT WOULD COST THEM TOO MUCH TO TAKE IT TO COURT AND I HAD TO TAKE THE OFFER ? TO WHICH I SAID NO, WHEN I TOLD HER YOU SHOULD NEVER TAKE FIRST OFFER SHE SAID OWW I WILL RING YOU BACK,, HAVENT GOT A CLUE I HAD TO TELL THEM WHAT TO DO FOR THE LAST YEAR ,ANYWAY I TOLD HER I WILL BE IN CONTACT WITH A LOCAL SOLICTER TO TAKE OVER THE CASE, WHEN I ASKED HOW MUCH THEY HAD OCCURED IN EXPENSES SHE BLAGGED AWAY , I TOLD HER YOU WONT GET A PENNY FOR YOUR TIME AS YOU DIDNT DO ANYTING ONLY FAIL

March 22, 2020
Unprompted review
Rated 1 out of 5 stars

I got my first offer before I had even…

I got my first offer before I had even finished my physio which was less than half of what I thought I would get , then got another one which was an extra couple of hundred more, now I'm getting advised to take it as going to court would cost ME money ....Not what I would call a no win no fee.

June 16, 2019
Unprompted review
Rated 1 out of 5 stars

absolute bunch of jokers put me through…

absolute bunch of jokers put me through 2 years of absolute hell with their incompetence please do your research first on this shocking company also known as camps solicitors

January 14, 2019
Unprompted review
Your Legal Friend logo

Reply from Your Legal Friend

Hi Carl,

Thank you for your comments. I am sorry to hear that you believe we have failed in our commitment to you; to provide the highest levels of customer service. We take feedback of this nature very seriously. I would be extremely grateful if you would contact me directly at dominic.timmons@2020legal.co.uk in order to give me the opportunity to investigate your concerns fully.

Kind regards

Dominic Timmons
Head of Compliance

Rated 5 out of 5 stars

I spoke to many firms did not get my…

I spoke to many firms did not get my answer after explaining and repeating myself.youleagalfreinds didn't need me to talk. they did the talking for my case. UNBELIEVABLE.great people great team great attitude.i am very lucky I bumped into these people would always recommend and take my buisness.2 them without out thinking twice.
Thank you.

December 16, 2018
Unprompted review
Rated 5 out of 5 stars

Happy I made that initial call.

My initial enquiry was dealt with in my opinion both professionally and respectfully. Although I was calling from hospital on the avice of a friend who had been through similar. Never was I made to feel inadequate even though I was ill prepared for the many questions needed to be asked. Whatever the outcome I'm glad I made the call.

October 29, 2018
Unprompted review
Rated 1 out of 5 stars

had to constantly chase them

had to constantly chase them, high staff turnover meant people you spoke to didn't haven't clue! I had 3 or 4 different people deal with my claim and I had to constantly chase the company.
I was advised to accept my offer but when challenged they couldn't argue and agreed with me - resulted in £1000 extra! don't use Camps :-) or if you do then challenge them!! xx

August 28, 2018
Unprompted review
Your Legal Friend logo

Reply from Your Legal Friend

Hi Allan,

Thank you for your comments. I am sorry to hear that you believe we have failed in our commitment to you; to provide the highest levels of customer service. We take feedback of this nature very seriously. I would be extremely grateful if you would contact me directly at dominic.timmons@2020legal.co.uk in order to give me the opportunity to investigate your concerns fully.

Kind regards

Dominic Timmons
Head of Compliance

Rated 5 out of 5 stars

Fantastic service and very…

Fantastic service and very professional, you get a point of contact which mean your not passed from pillar to post, the staff are polite and very helpful nothing is to much trouble for them.

August 6, 2018
Unprompted review

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