Yourmate Union Reviews 36

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, highlighting their ability to provide solid guidance and support during stressful times. Many people found the customer service exceptional, appreciating the prompt responses and the clear, practical advice offered, which made them feel heard and understood. However, some people were dissatisfied with the support received, mentioning instances where they felt dismissed or discouraged. A few customers also noted that their assigned representatives made situations worse or that the support they expected upon joining was not immediate.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise specific representatives... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the clear, professional, and timely... See more

Response time

Customers had positive experiences with response times. Many reviewers highlighted the clear, professional,... See more

Based on these reviews

Rated 5 out of 5 stars

I honestly don’t know what I would have done without YOURMATE UNION. They supported me throughout my hearing and made sure I understood every step of the process. Their guidance was solid, and they w... See more

Company replied

Rated 5 out of 5 stars

I joined Yourmate union when things started to become unclear and confusing at work. I can honestly say it was the best decision I made, being heard and having some clarity around situations is su... See more

Company replied

Rated 5 out of 5 stars

First of all I would like to thank my union representative Martin Cheetham for his efforts and support through my process. Secondly I would like to thank Yourmate for accepting my case as most... See more

Company replied

Rated 5 out of 5 stars

I was represented by Dave in what was a challenging situation. From the start, Dave provided advice that was extremely important on things that I was not aware of and helped me prepare my case. I fel... See more

Company replied


Company details

  1. Labor Union

Written by the company

We are YourMate and we are the fastest-growing trade union in the UK. We support members in all business and sectors, from large and small employers and in every corner of the UK. ​ When you’re a member of Your Mate, you’re part of a family that will always stand up for you. We have highly trained staff and activists who understand exactly what rights you have and what employers are allowed to do. ​


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

36 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I cannot thank Ben enough for the…

I cannot thank Ben enough for the incredible support he gave to our family member during such a stressful and difficult time. Facing a tribunal against her employer was overwhelming, but Ben’s guidance, professionalism, and depth of experience made all the difference.

From the very beginning, he was compassionate, reassuring, and completely committed to achieving the best possible outcome. His knowledge of the process was first-class, and he explained everything clearly and patiently, giving her confidence at every stage.

Ben’s preparation, attention to detail, and calm approach truly stood out. We always felt she was in safe and capable hands. Thanks to his expertise and support, she was able to approach the tribunal feeling prepared and supported.

We are extremely grateful and would highly recommend Ben to anyone needing knowledgeable, dedicated, and genuinely caring representation.

February 9, 2026
Unprompted review
Yourmate Union logo

Reply from Yourmate Union

Thank you so much for your kind comments and I will let Ben know about them. I am really glad that Ben was able to get you the justice you very much deserved.

Rated 5 out of 5 stars

Outstanding Representation – Professional, Knowledgeable, and Relentless

I cannot recommend Dave highly enough. From start to finish, his level of professionalism, knowledge, and commitment was on another level.

He took full control of a very stressful situation and immediately made me feel like I had someone genuinely in my corner. His understanding of procedures, rights, and how to strategically handle matters was clear from day one. Nothing was rushed, nothing was overlooked, and every step was explained in a way that gave me complete confidence.

What really stood out was his attention to detail and his ability to challenge points where needed. He didn’t just “represent” me – he actively fought my corner, ensuring everything was handled properly and fairly. His communication was excellent throughout, always responsive and clear, which made a huge difference during a difficult time.

If you’re looking for someone who knows exactly what they’re doing and will genuinely back you, Dave is the person you want representing you.

Absolutely first-class service.

April 14, 2026
Unprompted review
Yourmate Union logo

Reply from Yourmate Union

Thank you so much for your very kind words. I am so glad that we were able to give you the support you needed and that we were able to fight your corner.

Rated 2 out of 5 stars

No justice

It’s so sad that I lost my case with my organization,and Martin Cheetham was my representative,an organization who doesn’t care about staff wellbeing or health status .am going through depression right now. and presently pregnant as well ,both the representative and the organization choose 14th of this month for hearing but unfortunately no one said anything .so bn a black African one has to just maintain his or her distance,I will respect no one should contact me anymore further ,because not like anything was done at the first place anyways. kindly respect my present state.

April 14, 2026
Unprompted review
Yourmate Union logo

Reply from Yourmate Union

I am sorry that you are unhappy with your representation. Unfortunately members do sometimes lose their cases even with the very best representation. It is particularly difficult when dismissal happens during probationary periods (as in this case) as there is very little legal protection for members during this period, whatever their race or ethnicity.

Congratulations on your pregnancy although your pregnancy was not known by your rep or your employer before the initial dismissal hearing or your appeal hearing, so it did not play any part in your proceedings. Martin was also able to get you additional notice pay above what your employer was offering.

We know Martin cares a great deal about member’s heath and well-being and he tried his best to help you keep your job. I am sorry that you are going through depression and hope that you are getting plenty of medical support with this.

Rated 5 out of 5 stars

Great support 5 Stars 🤩

Helped a friend who joined recently. When other Unions wouldn’t help, Unison shame on you.
Great job YOURMATE.

March 17, 2026
Unprompted review
Yourmate Union logo

Reply from Yourmate Union

Thanks Nigel and we are really glad we could help your friend.

Rated 5 out of 5 stars

Martin from Yourmate helped me…

Martin from Yourmate helped me articulate my concerns clearly and professionally, ensuring that the conversation remained productive and focused on resolving ongoing issues. His ability to navigate the tense dynamics made the entire process feel manageable rather than as overwhelming as it was. I am incredibly grateful for his ongoing support and highly value his dedication. Thank you Martin I am writing this review to express my sincere gratitude for the exceptional support provided at Yourmate union during a recent workplace meeting. Facing an uneasy and complex situation, Martin’s presence via Teams was a complete game-changer.

March 13, 2026
Unprompted review
Yourmate Union logo

Reply from Yourmate Union

Thanks Alex for your kind comments and I will also pass these onto Martin. I am glad he was able to make the process manageable and helped you resolve your issues as well.

Rated 5 out of 5 stars

Supported me when I needed it the most

First of all I would like to thank my union representative Martin Cheetham for his efforts and support through my process.

Secondly I would like to thank Yourmate for accepting my case as most unions do not take any ongoing cases.

Martin was very patient and professional, he listened when I needed to offload and followed up with advice and plans of action.

Martins presence in my disciplinary helped me massively and also impacted the outcome. We had a positive result and I would recommend Yourmate in your time of need, thanks Yourmate and a big thank you to Martin.

March 2, 2026
Unprompted review
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Reply from Yourmate Union

Thank you David for your kind words and I am pleased we were able to get you a positive result. I will also pass your lovely comments onto Martin as well.

Rated 5 out of 5 stars

I would like to thank my trade union…

I would like to thank my trade union representative Martin Cheetham from Your Mate trade union for the outstanding support he provided during a difficult time at work. He was always approachable, responsive and patient, taking the time to listen and guide me through each step of the process. Knowing that he was available whenever I needed advice or reassurance made a huge difference. I’m truly grateful for his support and professionalism.

I would strongly recommend Martin Cheetham as a reliable and supportive trade union, whose dedication and commitment to helping members is truly exceptional. Martin thank for all your help!!!

February 27, 2026
Unprompted review
Yourmate Union logo

Reply from Yourmate Union

Thank you for your kind words Mario and I am so glad that Martin was able to give you the support and advice that you needed. I will pass your comments on to him as well.

Rated 5 out of 5 stars

If you are thinking about a joining.. do it!

I joined Yourmate union when things started to become unclear and confusing at work. I can honestly say it was the best decision I made, being heard and having some clarity around situations is super helpful.

I was allocated Martin.C as my representative and I would recommend him to 100%, he is friendly, makes me feel at ease and has helped me throughout this stressful process. He keeps me updated and quick to respond.

It is reassuring going through a stressful time to know you have someone to talk too and seek advice from. If you are thinking about joining I would recommend 100%

March 3, 2026
Unprompted review
Yourmate Union logo

Reply from Yourmate Union

Thanks for your kind words and we will pass this onto Martin. I am so glad that we helped you and were able to put you at ease.

Rated 5 out of 5 stars

Above and beyond

I,am so grateful to Ben from Yourmate union for supporting my granddaughter through a really difficult time, Ben went above and beyond, such a nice genuine guy, would not hesitate to recommend yourmate union

February 23, 2026
Unprompted review
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Reply from Yourmate Union

Thank you so much for your very kind comments and I will pass this onto Ben. I am so glad that we were able to help and support your granddaughter.

Rated 5 out of 5 stars

Exceptional service.

Exceptional service.
Ben took on our case at a very late stage just before the hearing when we were ready to give up. He went above and beyond can’t rate him highly enough he is amazing. None of it would have been possible without all his effort and support. We are forever grateful and feel very lucky to have found your mate when needed. Would highly recommend.

February 9, 2026
Unprompted review
Yourmate Union logo

Reply from Yourmate Union

Thank you so much for your kind words and we are so pleased that Ben was able to give you the help and support you needed. I will pass your comments on to him.

Rated 5 out of 5 stars

The representative was great very…

The representative was great very ethical and showed sign of care for my concerns also participated greatly during the meeting with vital contributions, the best service I have ever had from a union rep I will be recommending to a lot of my colleagues

November 6, 2025
Unprompted review
Yourmate Union logo

Reply from Yourmate Union

Thank you so much Oluwaseyi and I am so glad that we were able to help

Rated 5 out of 5 stars

I am very grateful to my Union…

I am very grateful to my Union representative Dave Dawes his excellent support and representation. Dave was professional, knowledgeable and handled my case with confidence and determination. The case was successfully won, thanks to his hard work. I felt fully supported throughout and I highly recommend Your Mate.

October 22, 2025
Unprompted review
Yourmate Union logo

Reply from Yourmate Union

Thank you so much for your kind words Lindiwe and I was really glad we could help you win your case.

Rated 5 out of 5 stars

I had an appeal meeting with my work…

I had an appeal meeting with my work today and had Represention from Dave he is really good to support people glad i joined yourmate union to get help i need to get my job back it is stressfull loosing a job fingers crossed get my postion back

December 29, 2025
Unprompted review
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Reply from Yourmate Union

Thanks so much Sarah and I am so glad that we were able to support you.

Rated 5 out of 5 stars

Martin C was the trade union officer…

Martin C was the trade union officer who assisted my mum during a recent work-related matter, and I honestly cannot speak highly enough of him. He was assigned to her case only a short while before her meeting, yet in that limited time he was incredibly attentive, supportive, and thorough.

Martin is a very fair officer who genuinely believes in what he does, and that passion truly shines through in his work. He took the time to listen, offered clear and practical advice, and made my mum feel supported and reassured during what could have been a very stressful situation.

He is incredibly professional and approachable, and his knowledge and integrity were evident throughout. I would highly recommend Martin to anyone in need of genuine advice, support, and representation. Hands down the best service and support we could have hoped for.

December 10, 2025
Unprompted review
Yourmate Union logo

Reply from Yourmate Union

Thanks for your lovely comments and we will pass this onto Martin. I am really glad he was able to help you.

Rated 5 out of 5 stars

Just WOW!

Just WOW!

I reached out to your mate union regarding a disciplinary meeting that I expected to be let go for gross misconduct.

Dave who was my representative from your mate union managed to settle it with a written warning.

Highly recommended, highly professional and a highly affordable service!

What a union, thank you Dave!

December 19, 2025
Unprompted review
Yourmate Union logo

Reply from Yourmate Union

Thank you so much for your kind comments and I am so pleased that we kept you in your job.

Rated 5 out of 5 stars

I great Union for all

I was represented by Dave in what was a challenging situation. From the start, Dave provided advice that was extremely important on things that I was not aware of and helped me prepare my case. I felt secure by his knowledge of employment rights and laws. On the day, Dave had my back and argued strongly in my defense. I managed to find justice as a result. I would recommend Yourmate to anyone that needs representation immediately.

December 5, 2025
Unprompted review
Yourmate Union logo

Reply from Yourmate Union

Thank you so much Alexander and I am really glad that we were able to get you the justice you deserved.

Rated 5 out of 5 stars

The representatives are very good and…

The representatives are very good and helpful. Got my issues resolved in my favour in a short period of time. I would recommend. My case was handled by Ben he got things done so quickly. I am really grateful.

November 18, 2025
Unprompted review
Yourmate Union logo

Reply from Yourmate Union

Thank you for your kind comments and I will pass these on to Ben as well.

Rated 5 out of 5 stars

I honestly don’t know what I would have…

I honestly don’t know what I would have done without YOURMATE UNION. They supported me throughout my hearing and made sure I understood every step of the process. Their guidance was solid, and they were always ready to step in when I needed help. A special thank you to Dave, his dedication and effort truly stood out. I’m really grateful to be part of this union, and I highly recommend YOURMATE UNION to anyone who needs strong support in challenging situations.

November 17, 2025
Unprompted review
Yourmate Union logo

Reply from Yourmate Union

Thank you so much Esther for your kind comments and I am really glad that we were able to help and support you through your hearing and get you a good outcome.

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