I’ve been a with Your Repair for a number of years. They have always been a great company to deal with, get issues resolved and assist with annual servicing. Today I spoke with Alex to renew my p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very pleased with Your Repair, have had them in place for 6 years since moving to our house. They've only raised prices once and kept it stable since then. They connect us with reliable local engineer... See more
Company replied
The response from Your Repair is excellent. The allocated a Company to carry out my annual Boiler Service (Same Company I have had several times before) Whilst the engineer was here I mentioned a conc... See more
Company replied
Engineer turned up at agreed time to service my gas boiler. Friendly and polite explaining exactly what he was going to do and how long he thought he'd be there. Took the time to inspect the back o... See more
Company replied
Company details
Written by the company
Boiler & Home Emergency Cover
Written by the company
- Avoid Expensive Repair Bills...
- We offer a range of plans to protect your, boiler, heating, plumbing, electrics, drains and kitchen appliances against the expensive cost of repair.
- 3 Year Fixed Price
- No more price hikes! We fix your monthly price for up to 3 years, no matter how many claims you make.
- Instant Cover
- When you switch to us from another provider, we'll give you instant cover to ensure continious protection from the moment you sign up. You can also select a future start date so your instant cover starts the second your existing policy ends. No stress, no over lap and no gaps in cover.
- Free Boiler Service
- To keep you and your family warm and safe all year round, all our standard plans include a free annual boiler service worth £80, every year for the life of your plan.
- Unlimited Claims
- You can claim as many times as you like and there's no limit on the value of each claim.
- All Parts & Labour
- All parts labour and call out charges are included in your monthly plan.
- 24 Hour Callouts
- Our UK based emergency claims line is open 24 hours a day, 365 days a year.
- Boiler Replacement Promise
- Don't worry, in the unlikley event that we can't repair your boiler and it's under 7 years old, we'll replace it at our expense.
- Manufacturer Repairs
- We believe the best people to repair your boiler are the people who made it, thats why we've partnered with most major boiler manufactures such as Worcester, Ideal, Baxi & Vaillant who carry out repairs on our behalf. For plumbing and drain repairs we work with Lanes for Drains to deliver a rapid emergency response, nationwide 24/7 365 days a year. This is all backed up by our growing network of over 5000 qualified gas safe registered engineers
Contact info
4.7
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A basic boiler service
August 18, 2026
Reply from YourRepair
Hello,
Thank you for your feedback.
One of our agents will contact you to discuss this further.
Kind Regards,
YourRepair
It was easy to sign up for your service…
It was easy to sign up for your service everything was explained each part you went on
August 18, 2026
Reply from YourRepair
We're delighted to hear that you found our sign-up process easy and that everything was clearly explained to you. Thank you for your positive feedback!
Boiler service
Richard the engineer came on time and was very helpful and informative. He explained everything in detail and showed me photos of the boiler which was in my attic
August 21, 2026
Reply from YourRepair
We appreciate your positive feedback and 5-star rating! We're delighted to hear that our engineer was punctual, helpful, and provided detailed explanations, even showing photos of the boiler.
Reliable service
Engineer turned up at agreed time to service my gas boiler.
Friendly and polite explaining exactly what he was going to do and how long he thought he'd be there.
Took the time to inspect the back of my Carbon Monoxide alarm: almost out of date. Suggested I replace it sooner rather than later. Ordered same day.
August 21, 2026
Reply from YourRepair
We're delighted to hear about your positive experience with our engineer! It's wonderful that they were friendly, informative, and went the extra mile to check your carbon monoxide alarm. Your safety is our priority.
Engineer
Engineer, Paul, arrived on time, was efficient and very professional. Left everything in good order. I would recommend Your Repair to anyone.
August 21, 2026
Reply from YourRepair
We appreciate your positive feedback and 5-star rating! We're delighted to hear that our engineer was punctual, efficient, and professional, leaving everything in good order. Your recommendation is greatly appreciated!
Reply from YourRepair
We are glad to hear that you found our process simple and straightforward. We appreciate your feedback.
Helpful and knowledgeable engineer .
August 21, 2026
Reply from YourRepair
We appreciate your positive feedback and are so pleased to hear that our engineer was helpful and knowledgeable. Thank you for sharing your experience!
Quick response
Last winter I had several problems with my boiler. Each time the response was very quick and they arranged for a bosch engineer to do the repair.
The engineers came and sorted out the problems and both were very helpful.
August 18, 2026
Reply from YourRepair
We're so pleased to hear that we were able to assist you promptly with your boiler issues last winter. It's wonderful to know that our engineers were helpful and successfully resolved the problems.
Always easy to contact
Always easy to contact. Communication great. Reasonable prices for services etc. Used for a good few years now and I am still happy with the services provided
August 18, 2026
Reply from YourRepair
We appreciate your positive feedback and 5-star rating! We're delighted to hear that you find it easy to contact us, that our communication is great, and that our prices are reasonable. We're so pleased you're still happy with our services after several years.
We had our gas boiler serviced
We had our gas boiler serviced. Engineer kept to time, very efficient.
August 18, 2026
Reply from YourRepair
We're delighted to hear that our engineer was punctual and efficient during your gas boiler service. Thank you for sharing your positive experience!
Very helpful
Very helpful. Cheerful. Polite at all times not like some miserable Meldrews in Insurance. Some I can’t understand. Great service, thank you. Would highly recommend this company.
August 21, 2026
Unprompted review
Reply from YourRepair
We're so happy to hear that our team provided you with such helpful and clear service. Your kind words truly mean a lot to us, and we appreciate you sharing your positive experience.
New Policy
My initial call was quickly answered by Alfie. He was very polite, went through all options available to me before transferring me to customer services. This call was taken by Ryan - again, very helpful and polite. Highlighted all areas of cover available and everything was completed quickly and efficiently . It was the first time I had contacted the company, and was extremely happy with the high standard of service received. I was extremely impressed with the amount of cover provided at such a comparatively low price.
August 21, 2026
Reply from YourRepair
We're thrilled to hear about your excellent first experience with us! It's wonderful to know that our team members were polite, helpful, and efficiently guided you through your options. We're especially pleased that you found our coverage impressive and competitively priced.
Reply from YourRepair
We appreciate your positive feedback! We're delighted to hear that our engineer demonstrated excellent knowledge and skill in their trade.
job well done
August 20, 2026
Reply from YourRepair
Thank you so much for leaving us a great 5* review! We really appreciate it!!
Reply from YourRepair
Thank you so much for leaving us a 5* review and for choosing YourRepair to protect your home!
YourRepair - Boiler Service
Quick and easy booking for annual service. The staff are polite and patient with explaining the service provided. I would highly recommend them to family and friends.
August 20, 2026
Reply from YourRepair
Thank you for your positive feedback and 5-star rating! We're delighted to hear that booking your annual service was quick and easy, and that our staff were polite and patient. Your recommendation to family and friends is greatly appreciated!
Brilliant service
Engineering was very polite and knew his stuff. He spotted what could be a problem asked is to check the pipe the next day and his diagnosis was 100%. We got in touch and the part was ordered and repaired today. Definitely would recommend Your Repair.
August 20, 2026
Reply from YourRepair
We appreciate your positive feedback and 5-star rating! We're delighted to hear that our engineer was polite and knowledgeable, accurately diagnosing the problem. We're glad the repair was completed efficiently.
Great service at a good price
August 17, 2026
Reply from YourRepair
We're so glad you found our service to be great and at a good price! We truly appreciate your positive feedback.
New customer.
This is the first time that I have visited this site,so I can not give an a opinion regarding the actual service.
I chose your company on its reviews , the way it carries out its work and the good reviews the customers post.
The other thing is price.The company that I have used for the last two years have increased their prices by 30%.the first year and probably will do the
same again this year.
On a personal note,why does my subscriber name
Appear as "Test Client " and not Mr F.J.Fennessey.
I did have a problem during my initial information filling, but everything else was correct.
Yours,
F.J.Fennessey
is
m
August 17, 2026
Reply from YourRepair
Hello, thank you for your feedback.
We do apologise for the system error; we are looking into getting this rectified.
Our customer service department will reach out to you to discuss this with you.
Kind Regards,
YourRepair.
The processes of arranging the policy…
The processes of arranging the policy was easy and straight forward and the gentleman I spoken to was extremely friendly and helpful. I highly recommend YourRepair.
August 20, 2026
Reply from YourRepair
Thank you for your positive feedback and 5-star rating! We're delighted to hear that arranging your policy was easy and straightforward, and that our team member was friendly and helpful. Your recommendation is greatly appreciated!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.