YourRepair Reviews 

The call handler was polite and explained everything perfectly clear, all instructions were easy to follow.

I had a call today (25 Aug) from Lilly to tell me my complaint is under investigation. I sincerely hope so as the Armenian engineer (Roman) RGR gas should be thoroughly DBS checked. (Aberdeen).

(Although we find it very strange that we are not allowed to know the outcome?) Not reassuring at all.

Had my boiler serviced 31 July almost 4 weeks ago by a lovely Syrian man, he found the problem right away, 1 part needed (and we were under impression he was coming back to fix it).

A week passed by without any word then Your repair sent a second man a fortnight later, to do another diagnosis as a 2nd opinion. I had to find this out myself.

Twice he never turned up. First time he said 4pm he would be at my home. He stated this clearly 4 times. He was on loudspeaker so others also heard him.

Second time, your repair texted me to say he would be coming back on the Saturday with (2 parts?) to fix boiler and I would hear from him. Heard nothing so had to chase what time he’d appear. He eventually said via text “maybe between 12-3pm”. Never appeared. 4pm came and received a cheeky text stating he hadn’t got the part (expansion vessel) it would be delivered on the Monday. He said sometimes this happens and that he would come 12 o clock Monday.

My partner and I cancelled our plans and waited in all day for nothing. Usually an engineer would have the parts before arranging an appointment. Also to just be told by text he’d be on Monday 12 o clock without consulting us to see if this was convenient (which it wasn’t) has never happened to us before. Usually they arrange a convenient time with customers via phonecall. And turn up.

My partner knows some places to get boiler parts which are easily available as it’s a common boiler. Especially City Plumbing who often help him at short notice. So he offered to get the part on Saturday so the boiler would be fixed that day. and asked out of curiosity where he got his parts from. No reply although he read my texts. I asked if there was a reason he read my texts and ignored me, and again no reply although he read that text also. Later he replied saying he was at work and doesn’t use his phone. Which was another lie as he took 2 calls while at my boiler the first time he came.

He came 5.15 pm on the Monday after sending a text to say “he got the right part eventually” whatever that meant.

I left him to it and went to do chores. Later I entered the bedroom where he was at the boiler and he started verbally attacking me as soon as I entered the room, out of the blue and unexpectedly, saying “YOU don’t ask me where I get my parts from and that he doesn’t have to tell me” it was actually my partner who told me to ask thinking he was helping him but he went ballistic when I tried to explain. He wouldn’t let me talk. He said no he doesn’t know about parts I asked if he wanted to speak with my partner, as he was swearing and shouting at me using the f word repeatedly. He didn’t want to talk with my partner then went onto say how dare I send 3 texts? Had he replied or even spoke professionally/communicated in a decent fashion via phonecall like most engineers do I wouldn’t have had to text/chase him at all! We actually thought it strange he texted me in the first place. He was a liar and had no intention coming on Saturday. He was being so abusive to me shouting and swearing at me in my own home, like an overgrown child , I had no option but to put him out of my house as he made me feel so uncomfortable. Never have I encountered this in the 40 years I’ve been here.

Then he went angrily downstairs still arguing with himself and banged my front door so hard some of the neighbours saw/heard it. I told him to watch my door and I was told to f.off. It’s all on my neighbours camera.

To send out such an abusive disgusting “man” has me very edgy now although Lilly was kind enough to get an engineer booked in for this Sunday I still wonder if it’ll be a decent honest engineer. I worry for any elderly/lone female having the terrible experience I did. I’m 60 and this was so unnecessary/stressful. I don’t feel he would’ve conducted himself that way had my partner been there. My partner is absolutely raging at least he is now offshore to calm down.

This “company “ has no reviews, no website, nothing at all online. Strange.

This has been a wake up call for me and my family as to who your repair are sending to peoples homes. I would like to see engineers DBS checked. I honestly feel this is a highly dangerous man and worry for others and wouldn’t forgive myself had I not said anything and something happens to another customer.

Update: Wednesday 26
Liliya of L.A. Boiler service Aberdeen called and came today. Fantastic service. Coming back tomo to fix. Honest, trustworthy, reliable, and straightforward, explained things to me. She knows her stuff. Very professional. Last man lied about my boiler so I could buy new one from him

Found Alex very helpful and knowledgeable about the product and my needs with the contract I wanted.
Very accommodating and reassuring.
I only gave 4 stars as I was promised a call back the next day but I had to chase to sign up with YourRepair.

The engineer rang before arrival and turned up within the time window.

Effective and speedy acceptance

Very helpful

My plan does not come into effect until next month but the customer advisor has been extremely pleasant and helpful. They use a call back system, rather than make you wait to talk to someone and this has been a first class experience.

Service man came on time. He was a very friendly chap and remembered coming to me on previous occasions.
Sorry didn’t get his name.
Would recommend the service of Your Repair.

Your repair are great the boiler service comes as part of the agreement . With the company below contacted to complete.
Excellent service from Keynsham Gas and Heating. They attended as scheduled, and the engineer was friendly, professional, and thorough. Everything was clearly explained, and the boiler service was completed efficiently. I would happily recommend them and your repair to others.

A great company to deal with, very professional, reliable, with things going to plan - great comms!

Good communication, good record keeping of our boiler service.

I already have cover for my rental property and have now switched my home cover. I have only had a positive experience with Your Repair. Thanks Alex for your help today.

Well mannered engineer explained what he did very pleasant arrived on time no complaints would recommend this company to any homeowners. Many thanks .

Good reminders on when service of boiler is due . Supplying good company's to complete service on a day to suit me .

Very good service

Everything was so straightforward and easy.

The Engineer done my annual boiler check . All the checks are done very promptly. Happy with the service

Eddie Allsopp (All Gas & Heating) was our engineer. He communicated clearly, fixed the issue with the heating system, and serviced the boiler. I'd definitely prefer to use Eddie for future servicing.

Swift response and help with a tap problem