WiFi usually very stable and rarely any issues. However, god forbid you get these issues, you’ll be absolutely on your own with this customer service. CS hours last until 6pm only, as if issues stop a... See more
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See what reviewers are saying
Worst customer service ever. Since I renewed my subscription for moving out, I have countless mistakes from YouSee with no answer from them : order not registered after they said they had, bills charg... See more
Company replied
I've been a YouSee customer for more than 20 years and never been disappointed with their service. You also don't have to wait a million years or only call between 9-12 on a Wednesday like my friends... See more
EDIT: after the review they fixed the broadband issue. I should have written this when my sim has been messed up. —-The worst company in Denmark. Everything needs to be done over the phone. They m... See more
Company replied
Company details
About YouSee
Written by the company
Har du spørgsmål eller ønsker en generel vejledning til et af dine produkter, vil vi gerne hjælpe dig med at løse problemet.
Åbningstider
Kundeservice har åbent hverdage
Man til tors. kl. 8 - 16 Fredag 8 - 15
Supports åbningstider er alle dage
kl. 8 – 18
Mød os her
Written by the company
Contact info
Teglholmsgade 1, 0900, København C, Denmark
- www.yousee.dk
2.4
Poor
69K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from YouSee
Hi Salvia
Thank you for your review.
I am sorry you feel rejected by our store. I will take your feedback back with me from here, and I hope that, in the future, we can win back your trust in us.
Have a nice day
Kind regards
Martin
YouSee has to be the most incompetent…
YouSee has to be the most incompetent mobile provider in Denmark. The people who answer the Customer Service do not even qualify for having an IQ. I changed from Nordlys to YouSee and gave the exact date I would stop working in my old job when buying the new phone subscription end of May. I called on the day to check "Yeah...we can see it will happen today"...this was Wednesday 28/05/2025. Thursday all shut due to holiday. Friday they tell me that 3 was blocking this as I had indeed gotten a phone with them and returned it the previous week. 3 solved this in 3 minutes. Monday YouSee said that they were missing a document giving them the power to take over the phone. Document was sent to them and dealt with...it is Tuesday now and I still have no working phone. The Customer Service tells me to go to the store. The Store tells me I have to call Customer Service. I will probably end up getting arrested in this country for breaking down their store but guess what...nobody has answers nobody knows when I will get a phone and nobody cares about leaving someone starting on a new job without a phone. TOTAL INCOMPETENTS!
June 3, 2025
Unprompted review
Reply from YouSee
Hi Lesley
Thank you for your review.
I apologize for the frustration and inconvenience you’ve faced during your transition to our service. We understand how important it is to have a working phone, especially when starting a new job. It’s clear that your situation has been mishandled, and we appreciate your patience throughout this process.
Please send us an e-mail at facebook@yousee.dk along with the link to your review, your YouSee account number, and a phone number. We will do everything we can to resolve the problem.
Best regards,
Ajla
Scammers
Had membership here one month.
They did not use my payment details to charge me. Instead they waited a few weeks and sent collectiva on me two months in a row for 850 each time.
April 1, 2025
Unprompted review
Reply from YouSee
Hi Rúrik
Thank you very much for your review.
I am sorry to read that you have not been charged correctly and have been sent to collections.
If you have any questions, feel free to send us an email.
Send an email to facebook@yousee.dk with your YouSee account number, address, phone number, and the link to your review here. We will be happy to answer your questions as much as possible.
The link to this review is: https://trustpilot.com/reviews/683f28d707e72c61e6a564e7
Please write "From Trustpilot" in the subject line of your email.
Wishing you a very good day.
Best regards,
Kristian
They are the most dangerous scammers I…
They are the most dangerous scammers I have ever seen in Denmark. Just for changing a cable they charged me 1128 . Though I asked them twice before sending a technician do I have to pay for him . They replied no. Now when I asked them after I get the bill they denied that completely. They were saying you don’t have any proof of that so you have to pay the bill.
May 13, 2025
Unprompted review
Reply from YouSee
Hi Amdotm
Thank you for your review.
I am sorry that you have been misinformed regardingpossibility for payment of technician.
Your own cable from the wall outlet to the device is considered your resposibility and your installation. Therefore, if this is the source to the error then you have you to pay for the technician expense. Our terms for technician visits you should have recieved by SMS or Mail.
I am sorry we can't do anything for you here. Internally we must do better compared to your experience.
Regards,
Kasper
What a disgrace of a company - AVOID!
What a disgrace of a company. After paying for "world roaming" and being charged for it for over a year I have had 0 internet whilst abroad on 3 occasions and You See refuses to address the problem. What I do get is one big run around in a company with 0 customer service mentality.
May 28, 2025
Unprompted review
Reply from YouSee
Hi George
Thank you for your review.
We sincerely apologize for the frustrations you've experienced with our service while abroad. We understand how important reliable connectivity is, especially when traveling.
Please note that there are limitations to what we can do regarding data issues in foreign countries, as various factors can affect connectivity. We continuously strive to improve our services and customer support.
If you have specific incidents you'd like us to address, please reach out to our customer service team, and we will do our best to assist you.
Thank you for your understanding.
Best regards,
Ajla
recently called YouSee to temporarily…
recently called YouSee to temporarily close my internet subscription, with the intention of reopening it a few months later. The representative I spoke with was incredibly helpful and friendly. He offered the best possible solutions for my situation and explained everything clearly and patiently. I truly felt supported and appreciated as a customer — probably more than I’ve ever felt with any service provider before. Great experience!
May 26, 2025
Unprompted review
Called to get some technical help
Called to get some technical help. He couldn’t find the customer account although I gave him what he asked for. Then he said “ Please wait a moment”. After waiting 5 minutes he just hung up. What a sh***tty company!
May 25, 2025
Unprompted review
Reply from YouSee
Hi Peter
Thank you for inquiry.
I'm sorry to hear about your experience with our support desk.
If you still need help, feel free to send us an email.
Send an email to facebook@yousee.dk with your YouSee account number, address, telephone number and the link to your review here. Then we would like to take a closer look at it.
The link to this review is: https://trustpilot.com/reviews/683243789938491211199989
Feel free to write "From Trustpilot" in the subject field of your email.
Good day.
Kind regards
Kristian
Quick and efficient support received.
May 15, 2025
Unprompted review
Not only incompetent at work, but true scammers
I just got request to sign up for a mobile subscribtion(just one click) when a month ago I was happy to run away from this company.
May 2, 2025
Unprompted review
Reply from YouSee
Hi
Thank you for your review.
I apologize for your recent experience and any frustration it may have caused. It’s concerning to hear that you received a request to sign up for a mobile subscription after previously disengaging from our services.
We take issues like this seriously and would like to investigate it further. Please reach out to our customer service at 70 70 40 40, so we can address your concerns directly and ensure that your experience is resolved.
Best regards,
Ajla
Collected bills that do not exist
I was a user of You See, and after 6 months after my subscription ended I switched to Telenor but You See continued to charge me for another 2 months after I was no longer their user. After I don't know how many attempts to prove this problem to someone from the operator, I met with understanding and that they made a mistake and told us that we would be refunded the funds, but that didn't happen, and after 6 months one of the operators told us that they found a debt for which they couldn't send me an invoice and that that was it. And when I asked to compare my payments to them with the invoices I have, they told me that it was not possible. You See, you are thieves, it is shameful what you are doing....
May 5, 2025
Unprompted review
Reply from YouSee
Hi Aleksandar
Thank you for your review.
I am sorry to read about your experience with your bills after you have been terminated with us. Of course, it is regrettable if it has not been optimal.
Please contact our customer service team directly at 7070 4040, and we will take a look at it.
Regards
Kristian
Broken website / very poor telephone service
Depending on the subscription, Yousee customers are entitled to order products with a discount after serving 6 months of their subscription. It appears that Yousee is trying to make this ordering process as complicated as possible.
I have been trying to order a tablet multiple times in the last 24 hours. The website keeps giving the same error "Noget gik galt" and does not allow me to order the tablet even while trying to do this on three different devices. The same error occurs.
Today, I have been in contact with their customer service and the employee guaranteed me that the problem was resolved and that an email was sent that would allow me to finish the order.
As it turns out, the email has not been sent. More than 24 hours later, the website still gives the error when I try to order this tablet, even while trying different devices again.
It is difficult to understand how a company can have such a corrupt website and such an unreliable customer service.
April 30, 2025
Unprompted review
Reply from YouSee
Hi Bart
Thank you for taking the time to share your experience with us.
I sincerely apologize for the frustration you've encountered, while trying to order your tablet through our website. I understand how important it is for our customers to have a smooth and efficient ordering process, and I apologize that we fell short in this instance.
It’s concerning to hear about the repeated errors you faced, as well as the lack of follow-up on the promised email from our customer service team. We strive to provide reliable support, and it’s clear we did not meet that standard for you.
Please know that your feedback is invaluable, and we are actively looking into the issues you've raised regarding both the website functionality and our customer service response. We want to ensure that this situation is addressed promptly to prevent similar experiences in the future.
To assist you further and resolve this issue as quickly as possible, I encourage you to contact our customer service team directly. They will be able to provide you with the necessary support to complete your order.
Thank you for your patience, and we hope to restore your confidence in our services.
Best regards,
Ajla
Good customer representative
I called yousee customer service for my recipt query and the agent helped me and he had all the required knowledge.thanks
April 11, 2025
Unprompted review
Very helpful person yousee very…
Very helpful person yousee very understanding fixed my bill straight away
April 7, 2025
Unprompted review
The poorest quality products (TV…
The poorest quality products (TV choices, Internet speed), worse stability (once in a week no TV?!) and very stupid customer "help" based on A-non-I. What more to write..
April 3, 2025
Unprompted review
Reply from YouSee
Hi Kiril
Thank you for your review.
We are sorry to hear about your negative experiences with our products and customer service.
If you still need help, feel free to send us an email.
Send an email to facebook@yousee.dk with your YouSee account number, address, telephone number and the link to your review here. Then we would like to take a closer look at it.
The link to this review is: https://trustpilot.com/reviews/67f0bdfc04e9d2ead968e939
Feel free to write "From Trustpilot" in the subject field of your email.
Good day.
Kind regards
Kristian
I give Yousee a zero review
I give Yousee a zero review. Very poor customer services and erroneous bills. I am so disappointed by Yousee. My smart sim subscription amounted to only 29kr per month and i gave a limit of 100kr per month. Apparently, i received a bill of around 2000kr which i do not acknowledge. This is shortly after termination. They refused to refund my other paid erroneous bills which i had to pay to avoid extra changes. They hang up calls on me several times and ignored my complains via email. And now, i have a pending complain over another erroneous huge amount after termination. I am so disappointed!
April 2, 2025
Unprompted review
Reply from YouSee
Hi Annette
Thank you for your review.
I'm sorry to read about your experience with the bills.
I can't see from here if a mistake has been made, so please write us an email to facebook@yousee.dk with your YouSee account number, address, telephone number and the link to your review here. Then we would like to take a closer look at it.
The link to this review is: https://trustpilot.com/reviews/67ed20466b3b45f6b7df3e71
Feel free to write "From Trustpilot" in the subject field of your email.
Good day.
Kind regards
Kristian
Terrible service
I called them for internet and they told me I will receive in couple of days and I can connect it and have internet. Even I told them that in your website there is a visit of a technician and thry assured me with 100% confidence that it is not needed. After all I got an email with delivery in 50 days and visit of a technician. That degree of wrong information is absolutely not acceptable and of course is unbelievable.
March 31, 2025
Unprompted review
Reply from YouSee
Hi Mojtaba
Thank you for your review.
I am sorry to hear about your case here. I am unfortunately unable to see the specific case, to know what happened here, but I am sorry to hear that you got wrong information when you talked to us.
I will take your feedback and see if there are any improvements we can make to make the process better in the future.
Have a nice day
Kind Regards
Martin
If I could give no stars I would
If I could give no stars I would. Worst possible internet connection (in Copenhagen, so good luck outside of the capital city) and even worse customer service of agents who have no clue what they talk about, confuse and never send written confirmations so their system pesters you with bot calls and emails. Stay away and use other providers
March 18, 2025
Unprompted review
Reply from YouSee
Hi Diana
Thank you for you review
I'm sad to read about you experience.
If you still need help, feel free to send us an email.
Send an email to facebook@yousee.dk with your YouSee account number, address, telephone number and the link to your review here. Then we would like to take a closer look at it.
The link to this review is: https://trustpilot.com/reviews/67d96f1d228d9f1e00f42e05
Feel free to write "From Trustpilot" in the subject field of your email.
Good day.
Kind regards
Kristian
The worst customer service I have ever…
The worst customer service I have ever experienced, I contacted Yousee, 8 times, and everytime they said, we are sorry and in 24-48 hours it will be fixed, nothing happened, and they didn't even contact me, although I asked them to talk to their manager and they really don't care
February 3, 2025
Unprompted review
Reply from YouSee
Hi Omid
Thank you for your review.
I am sorry to read about your experience and that you have not received the help you needed. That is, of course, regrettable.
If you still need help, please feel free to send us an email.
Send an email to facebook@yousee.dk with your YouSee account number, address, phone number and the link to your review here. Then we would like to take a closer look at it.
The link to this review is: https://trustpilot.com/reviews/67d2f8bd5b35002a12211e03
Feel free to write "From Trustpilot" in the subject line of your email.
Have a nice day.
Regards
Kristian
Charged for services not used
Charged for services not used. Charged 350 DKK for SMS services, which I never used.
February 11, 2025
Unprompted review
Reply from YouSee
Hi Bishal
Thank you for your review.
I know it isn't a great experience to be charged for something not being aware of. What the reason for the charging is you have to talk to our customer service about, if you haven't already.
Feel free to reach out via phone or chat through yousee.dk/kontakt
Best regards
Kasper
Stay away from Yousee. Incorrect invoices all the time
They did it again. I have been incorrectly charged for my last invoice once again. This is the third time in a row that I have received an incorrect invoice and had to wait more than 30 minutes on the phone just to speak with someone to get it fixed.
I called the call center on Friday, and after waiting 30 minutes, I finally managed to speak with someone—only for the call to end automatically without resolving the issue. I have been trying to contact customer service since this morning, but I haven’t been able to reach anyone. I have spent hours just trying to fix their mistake.
As soon as my contract ends, I am leaving this company. Stay away from them!
March 3, 2025
Unprompted review
Reply from YouSee
Hi Soren
Thank you for reviewing us.
I am sorry to hear the you don't agree with the current invoice.
Our billing department is open monday to thursday between 8 - 16 and fridag 8 - 15.
We would be more than happy to check if there are any errors in the invoice you may have.
Have a good day.
Kind regards
Martin
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