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See what reviewers are saying

Rated 5 out of 5 stars

Such a lovely experience. Adorable items packaged beautifully! So happy I stumbled across your website. Thank you for making my two daughter’s Easter extra special. Will definitely be back :)

Company replied

Rated 5 out of 5 stars

Absolutely faultless. Super quick delivery and everything was packaged beautifully. It’s refreshing to find a company which clearly cares about its customers. First time ordering and it will not be th... See more

Company replied

Rated 5 out of 5 stars

I have had the most wonderful experience from start to finish with Yoyo and Flo. I couldn't be happier with my Easter shopping, yes I know it's early but I like to be organised. There is a wonder... See more

Company replied

Rated 5 out of 5 stars

The best toy shopping experience. I have been shopping here for two years after a happy find on Instagram. Sue goes above and beyond and her gift wrapping service is always so beautiful. It’s a one st... See more

Company replied

Company details

  1. Children's Toys Store

Written by the company

We are a children's lifestyle store based in Cheshire and an official Maileg stockist, with one of the largest ranges online in the UK. Here at Yoyo & Flo you'll find beautiful toys, nursery decor, clothes and accessories, all chosen for their exceptional quality and design. Our products are made to last and be loved for years to come. As well as our huge range of Maileg toys we also stock many other premium children's brands such as Bob & Blossom, Mimi and Lula and Runaround Retro. We are a small family business, packing every order ourselves and answering every phone call and email personally. Our customers love our service and we receive lots of lovely messages such as "what an absolute pleasure it was dealing with you", "5 star service, as usual" and "the most wonderful shopping experience from start to finish".


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Lovely experience

Such a lovely experience. Adorable items packaged beautifully! So happy I stumbled across your website. Thank you for making my two daughter’s Easter extra special. Will definitely be back :)

April 1, 2026
Unprompted review
Yoyo and Flo logo

Reply from Yoyo and Flo

Dear Lucy, thank you so much for your lovely review. I’m so glad we helped make your daughter’s Easter extra special. We look forward to welcoming you back soon! Best wishes, Sue

Rated 5 out of 5 stars

Absolutely faultless

Absolutely faultless. Super quick delivery and everything was packaged beautifully. It’s refreshing to find a company which clearly cares about its customers. First time ordering and it will not be the last. 5⭐️

April 2, 2026
Unprompted review
Yoyo and Flo logo

Reply from Yoyo and Flo

Thank you so much for your lovely review. I’m so happy you were delighted with our service. We look forward to welcoming you back soon! Best wishes, Sue

Rated 5 out of 5 stars

What a lovely company

What a lovely company! I was blown away by the attention to detail in their gift wrapping service - a wonderful parcel to receive. I am always very impressed with their selection of children’s gifts, which meet the needs for both my 6 year old and my 9 month old. I don’t usually write reviews, but I will be sure to recommend Yoyo & Flo. Thanks again

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent business

I have had the most wonderful experience from start to finish with Yoyo and Flo.
I couldn't be happier with my Easter shopping, yes I know it's early but I like to be organised.
There is a wonderful choice of very high quality goods and delivery is quick.
This is an excellent company where customer service is above and beyond, what more can you ask and 5* doesn't seem enough
Thank you.

January 30, 2025
Unprompted review
Yoyo and Flo logo

Reply from Yoyo and Flo

Thank you so much for your review, Valerie. I'm so pleased to hear that you had a great experience with Yoyo & Flo. Lovely feedback like yours means the world to us! Wishing you a wonderful Easter (even if it is a little early 😉), and we can’t wait to welcome you back again soon! Best wishes, Sue

Rated 5 out of 5 stars

Broken box…

After a boisterous play date and a broken mouse box, I reached out to yoyo&flo about sourcing a replacement. Sue was super helpful and organised a replacement very swiftly. The customer service was amazing and my little girls are very happy!

January 7, 2025
Unprompted review
Yoyo and Flo logo

Reply from Yoyo and Flo

Thanks so much for your review, Kate. I'm glad we were able to save the day!

Rated 5 out of 5 stars

Fantastic Customer Service

I ordered a couple of items as a surprise for my wife, they arrived really quickly.

Unfortunately one of the items was damaged, this would not have been noticeable prior to dispatch.

I contacted Yoyo and Flo and had an almost immediate response and the issue was rectified within minutes for me.

Great products and fantastic customer service,

December 2, 2024
Unprompted review
Yoyo and Flo logo

Reply from Yoyo and Flo

Thank you so much for your kind review, Ken. It’s wonderful to hear that you were pleased with our customer service, and we really appreciate you taking the time to leave us feedback. We hope your wife loved her surprise gifts!

Rated 5 out of 5 stars

The experience I have had is amazing

The experience I have had is amazing. There is no doubt that the customer service by Sue is the best I have ever had. Communication from start to finish is outstanding. The items arrived wrapped up beautifully and even received a hand written card from Sue.
I highly recommend YoYo & Flo. Get your Maileg items from Sue at Yoyo & Flo. If you have a query there is a telephone number where you can speak to Sue very quickly too, no hanging around. What a professional lady Sue is. I have never received a service before like this. Above and beyond.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Delightful 🐭

What a lovely experience shopping with Yoyo and Flo. Sue was a delight to communicate with. My order arrived packaged beautifully with a lovely little note. Excellent personal service - this will be my ‘go to’ gem for all future Maileg purchases. Thank you 😊

July 5, 2024
Unprompted review
Yoyo and Flo logo

Reply from Yoyo and Flo

Thank you so much, Sarah. I'm so pleased you are happy with your order and I really appreciate you taking the time to write a review. We hope to see you back again soon 😊 Best wishes, Sue

Rated 5 out of 5 stars

Great customer service

Great customer service, delivery and products. I’m really happy I ordered from Yoyo and Flo and shall be ordering from them again in the future.

May 3, 2024
Unprompted review
Yoyo and Flo logo

Reply from Yoyo and Flo

Thank you so much Charlie. I really appreciate you taking the time to review us. So pleased you have loved shopping with us 😊 Sue

Rated 5 out of 5 stars

They are the best

They are the best . Brilliant communication and customer service . Prompt dispatch and delivery and the most wonderful products . Cannot recommend highly enough

November 5, 2023
Unprompted review
Yoyo and Flo logo

Reply from Yoyo and Flo

Thank you so much for your lovely review. Hope to see you back again soon!

Rated 5 out of 5 stars

Customer service was very helpful

Customer service was very helpful. Thank you Sue for your assistance and advice. Greatly appreciate it.

June 26, 2023
Unprompted review
Yoyo and Flo logo

Reply from Yoyo and Flo

Thank you so much for your lovely review Anna. It's great to know that you enjoyed shopping with us and we hope to see you back again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service ! Fast delivery with full updates. A beautiful little paper gift bag was even included. Would definitely use again!

June 17, 2023
Unprompted review
Yoyo and Flo logo

Reply from Yoyo and Flo

Thanks so much for your lovely review. So glad you enjoyed shopping with us.

Rated 5 out of 5 stars

Amazing service

Amazing service, they could not have done more to ensure I got my order in time for a birthday, not only that it came beautifully wrapped as well. They will be my first stop for Maileg from now on

May 12, 2023
Unprompted review
Yoyo and Flo logo

Reply from Yoyo and Flo

Thank you Mary for your lovely review. Really pleased that everything got to you in time for the special day.

Rated 5 out of 5 stars

Great products and cute as well

Great products and cute as well. Great customer service as well !

April 3, 2023
Unprompted review
Yoyo and Flo logo

Reply from Yoyo and Flo

Thanks Susan for your lovely review. So pleased you were happy with our service. We hope to see you back again soon!

Rated 5 out of 5 stars

Items came so beautifully pre gift…

Items came so beautifully pre gift wrapped with a note on the order which item was inside each box. Thoughtfully packed and sent quickly. Will buy more Maileg from here without question.

November 1, 2022
Unprompted review
Yoyo and Flo logo

Reply from Yoyo and Flo

Thanks you for your lovely review Kirsty. So pleased that you loved the gift wrapping. I hope the gifts are much loved.

Rated 5 out of 5 stars

Great experience

I’ve ordered from Yoyo & Flo twice now, about a year apart. Each time my items have arrived promptly and beautifully packaged. They are a joy to unwrap.

December 2, 2022
Unprompted review
Yoyo and Flo logo

Reply from Yoyo and Flo

Thank you so much for your lovely review Charlotte. I'm so pleased that you have enjoyed shopping with us. We hope to see you back again soon!

Rated 5 out of 5 stars

The best toy shopping experience

The best toy shopping experience. I have been shopping here for two years after a happy find on Instagram. Sue goes above and beyond and her gift wrapping service is always so beautiful. It’s a one stop shop for both my children’s birthdays and Christmas presents now.

December 12, 2022
Unprompted review
Yoyo and Flo logo

Reply from Yoyo and Flo

Thank you so much for your lovely review Megan and for your continued custom.
I'm so glad you have enjoyed shopping with us.
Many thanks
Sue

Rated 5 out of 5 stars

Maileg Heaven

Yoyo and Flo is is one of my favourite shops for Maileg products. They have a great selection, goods always arrive promptly and their customer service is exceptional. I highly recommend, you won’t be disappointed.

January 24, 2023
Unprompted review
Yoyo and Flo logo

Reply from Yoyo and Flo

Thank you so much for your lovely review Helen.

'Maileg Heaven' is a great description!

We hope to see you back again soon for another slice of heaven!

Many thanks
Sue

Rated 5 out of 5 stars

Beautifully packaged delivery and…

Beautifully packaged delivery and excellent customer service. A really lovely small business.

July 17, 2022
Unprompted review
Yoyo and Flo logo

Reply from Yoyo and Flo

Thank you so much for your lovely review Emma.

I am so pleased that you have enjoyed shopping with us.

Many thanks
Sue

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