Mostly an ok experience with Yumi, apart from the dress I received was missing its belt so had to return it for an exchange. I emailed Yumi customer care about it and this was followed up by James wh... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering and delivery were really easy and quick. I did however have to exchange it as it was too big, despite using the sizing guide to inform what size I chose. A shame as I had to cover the cost of... See more
Company replied
I was very pleased with the product and prompt delivery. I had ordered a bolero in two sizes to make sure I had the right size for a family celebration. Returning the one not needed via Royal Mail was... See more
Company replied
Yumi has a great customer service. My package was delivered promptly and I was refunded postage, as discount code they sent me offered free delivery, but I have already ordered. Unfortunately items... See more
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Company details
About Yumi
Written by the company
A little bit about us…
From knitted jumpers with daisies that looked more like fried eggs and rainbow jackets where the colour nearly always ran to experiencing numerous break-ins and eating 821 curries (and counting) in the process, we’ve come a long way since the event-filled early days.
Founded over 25 years ago in Camden by Uttam and Clare, Yumi Clothing has fast become the online destination for women’s trend-inspired clothes with a unique twist.
UK customer Service
We provide a UK based Customer Service team who are committed to delivering the best possible care to our customers, answering any queries you may have.FREE DELIVERY AVAILABLE AND PRICE MATCH GUARANTEE! PAY WITH KLARNA, PAYPAL AND CLEARPAY
NEW IN DRESSES OCCASIONWEAR JUMPSUITS
Contact info
13 Gorst Road, NW10 6LA, London, United Kingdom
- 020 8963 4095
- customercare@yumi.co.uk
- www.yumi.co.uk
3.9
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order and very quick delivery
Easy to order and very quick delivery. Love the dress!
July 1, 2025
Reply from Yumi
Hi Marion,
We appreciate you taking the time to share your positive experience! We're so glad the ordering was easy, delivery quick, and you love the dress.
Best Wishes,
Yumi
Easy to use and prompt delivery really…
Easy to use and prompt delivery really good experience!
July 1, 2025
Reply from Yumi
Good Afternoon,
We appreciate your positive feedback! We're so glad our prompt delivery and ease of use provided you with a really good experience. Thank you!
Best Wishes,
Yumi
Warning!
I returned a dress which was too big. I tracked it back to Yumi and it was delivered on 24th June. I've had no refund and they are ignoring my emails. I wish I had read these reviews before ordering.
I managed to get a refund after phoning and saying I had seen these reviews.
July 8, 2025
Unprompted review
Reply from Yumi
Hi Caroline,
Thank you for the review, we're deeply sorry for the delay in processing your refund.
After checking your order, we can confirm that your refund was processed on the 8th July. A confirmation email will have been sent once your refund was issued.
We apologise for the delay and inconvenience caused.
Best Wishes,
Alex
I returned my Yumi order of a dress as…
I returned my Yumi order of a dress as it did not fit, I have emailed Yumi as I have not been reimbursed and have heard nothing
June 24, 2025
Reply from Yumi
Good Afternoon,
Thank you for your review, we're deeply sorry for the delay in processing your refund.
After checking your order, we can confirm that a refund was processed on the 9th July after contacting our customer service team.
We apologise for the delay and inconvenience caused.
Best Wishes,
Alex
I returned the dress via Royal Mail…
I returned the dress via Royal Mail over a week ago and have not heard from the company or had a refund!
June 18, 2025
Reply from Yumi
Hi Kerrie,
Thank you for the review, we're deeply sorry for the delay in processing your refund.
Our customer service team will be in contact shortly, to request for more information regarding the return.
Update: our team have now confirmed that your refund has been processed. We apologise for the delay and inconvenience caused.
Best Wishes,
Alex
Came on time lovely dress
July 1, 2025
Reply from Yumi
Hi Pamela,
We're happy to hear that the dress arrived on time and that you find it lovely! Thanks for your feedback.
Best Wishes,
Yumi
Reply from Yumi
Hi Catherine,
We appreciate you taking the time to leave us this five-star review! We're so glad you were satisfied with our delivery and refund process.
Best Wishes,
Yumi
Very small sizing go up a size or two!
June 30, 2025
Reply from Yumi
Hi Caroline,
Thank you for the review, your feedback is always appreciated.
Best Wishes,
Alex
SCAM COMPANY
SCAM COMPANY WARNING
My order number is #26935
I ordered on the 27th of May and returned the whole order. To date the company has not refunded me.
Yumi has not refunded my £300+ order (apart from one dress minus postage!).
I have submitted my proof of postage, weight of parcel (5+kg), tracking number (to show they have received it).
They have gone absolutely silent and not responding and not refunding my order!
Scam Company and I will keep leaving bad reviews everywhere until they pay attention!!
DO NOT ORDER FROM THEM
Update : as per email below they finally refunded the monies but I still feel disgruntled it had taken so long and it was very stressful (stress that I don't need) to wonder whether I was going to get my money back.
July 7, 2025
Unprompted review
Reply from Yumi
Good Afternoon,
Thank you for taking the time to write your review, we're deeply sorry for the inconvenience caused with your order.
We completely understand your frustration with the delay in issuing your refund and thank you for your patience.
Unfortunately due to the size of your order, a thorough investigation with both Royal Mail and our warehouse was required when the issue with your refund was raised. As the investigation is conducted by a 3rd party in Royal Mail, this regrettably can take a long time.
However, once this had concluded we could safely assume from the evidence provided that all items were shipped in your return parcel.
Because of this, the remainder of your refund has now been processed.
We kindly request for you to update your review, as we do not pose as a scam company and look to assist all customers when issues arise with orders. The trust and reputation we've built with our customers over the years reflects on our Trustpilot page through the postive reviews that we receive.
We sincerely apologise for the delay and inconvenience caused.
Best Wishes,
Alex
You sent the wrong size
You sent the wrong size - I ordered a 10 and received a 12 which was too big. The sizing wasn’t good with the 10 either. Disappointing.
June 30, 2025
Reply from Yumi
Hi Cathy,
We regret that the incorrect size was sent, and that the sizing was not good. We appreciate your feedback and will review our fulfillment process and sizing accuracy.
Best Wishes,
Yumi
Be aware: no refund after return
Update: I received the refund.
I ordered 2 dresses, which I didn't like, so I sent them back.
I live in the Netherlands, so the return costs were at my own expense. No problem, I knew this risk in advance.
Now I have returned these dresses and Yumi has not let me know anything at all. I have not received my money back, I no longer have the dresses in my possession and I have incurred extra costs for returning them.
When I had questions for the customer service about a possible purchase, I received an answer almost immediately. I have now tried several times to contact customer service about when I will get my money back, but I have NOT received any response, or money back.
June 9, 2025
Reply from Yumi
Hi Lise,
Thank you for taking the time to write your review, we're deeply sorry for the delay in processing your refund.
Please note that with international orders, there can be delays due to the amount of time the return parcel can spend in transit, on its way to the UK.
However, we can now confirm that your refund was processed earlier this afternoon.
We apologise for the delay and inconvenience caused.
Best Wishes,
Yumi
Easy to order and pay
Easy to order and pay. Arrived as stated
And the jumpsuit was FAB! Really pleased with it. Flattering fit and nicely made
June 30, 2025
Reply from Yumi
Good Afternoon,
We're happy to hear that ordering and payment were easy, and your order arrived as expected. Thank you for your positive feedback!
Best Wishes,
Yumi
Dresses and delivery perfect
I ordered two summer dresses. They arrived quickly (came in 6 days to Germany) and I like them very much, flattering cut and a flattering are well made.
June 30, 2025
Reply from Yumi
Good Afternoon,
We're happy to hear that your summer dresses arrived quickly and that you appreciate their flattering cut and quality. Thank you for your positive feedback!
Best Wishes,
Yumi
Ordered 2 dresses and kept one of them
Ordered 2 dresses and kept one of them. Returned the second one as it didn't fit me. Very happy shopping with Yumi
June 23, 2025
Reply from Yumi
Hi Veronique,
We're happy you found a dress you loved! We appreciate you sharing your experience with us and are glad you are happy with shopping with us.
Best Wishes,
Yumi
Reply from Yumi
Hi Bina,
Thank you for your positive feedback; it means a lot to us.
Best Wishes,
Yumi
Reply from Yumi
Hi Michelle,
We appreciate you taking the time to share your positive experience. We're so glad you loved the dress, fast delivery, and easy returns.
Best Wishes,
Yumi
Ordered trouser suit size 16 which…
Ordered trouser suit size 16 which fitted ok but as I am only 5ft 2in. The crutch part was way to long would have fitted a person about 5ft 6/8in.
Pity they don't do petite sizes
June 25, 2025
Reply from Yumi
Hi Jean,
We appreciate your feedback. We're sorry the trouser suit didn't fit as expected due to the length. We'll consider offering petite sizes in the future to better accommodate the needs of our customers.
Best Wishes,
Yumi
Reply from Yumi
Good Afternoon,
We're happy to hear that you find our dresses lovely and that you receive compliments while wearing them. We appreciate your feedback on our fast delivery!
Best Wishes,
Yumi
Good product delivered on time.
June 16, 2025
Reply from Yumi
Good Afternoon,
We appreciate you taking the time to leave a high rating; we are so glad that you are satisfied with the timely delivery and product.
Best Wishes,
Yumi
Lovely jacket….
Prompt service and relatively straightforward website. Lovely jacket but didn’t match my dress sufficiently well.
June 18, 2025
Reply from Yumi
Hi Catriona,
We're glad you found our website straightforward and service prompt. We're sorry the jacket didn't perfectly complement your dress. Thank you for your positive feedback!
Best Wishes,
Yumi
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