YUPLAY Reviews 4,344

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent prices, often noting significant savings compared to other platforms. Many people appreciate the instant delivery of product keys, which are consistently reported as working flawlessly for game activation. The user experience is generally smooth, with consumers finding the website reliable and easy to navigate, free from hidden fees. However, some customers also noted occasional issues, such as problems with purchase verification or the website spinning. A few people reported that product keys were either invalid, already in use, or became invalid after some time. There were also instances where region-locked keys were sold without clear indication, leading to activation problems, and some users felt the website's UI/UX could be improved.

What people talk about most

Price

Customers consistently note positive experiences with price, often finding great deals and affordable options... See more

Product

Reviewers mention positive feedback about product. Many customers praise the instant delivery of working... See more

Delivery service

Users describe positive interactions with delivery service. Many customers highlight the instant and fast... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of finding desired items, quick... See more

Website

People report positive experiences with the website. Many reviewers found it easy to use, with fast account... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought from Yuplay twice now [Subanutica and Hogwarts Legacy] and both times I've payed less than twenty dollars and have gotten the keys within ten minutes. I know it says instant delivery but... See more

Company replied

Rated 5 out of 5 stars

I bought Spec Ops the Line for Steam. Although IT is not possible to purchase it directly via Steam I was able to buy this key and enjoy my new (old) game. The activation worled instantly. I would def... See more

Company replied

Rated 5 out of 5 stars

Tried em for the first time! Martin from the support team helped me out A LOT with my purchase and although I was skeptical they really do deliver on their no hidden fees and competitive pricing.... See more

Company replied

Rated 5 out of 5 stars

The transaction went smoothly and there were no additional fees. The purchase I made was a pre-order and on the release day I immediately received the key, which worked perfectly. It’s also possible t... See more

Company replied


Company details

  1. Gaming service Provider

Written by the company

We offer a wide range of games with up to 92% OFF! Our mission is to become the favourite landing-place of every gamer! With us, you won’t have to think about anything other than the upcoming hours of exciting gaming experience. Whether you’re looking for the latest the developers have spawned or you’re seeking old and classic titles, we always got you covered! And remember that with us you’ll always have a GG!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

There were a few false issues with…

There were a few false issues with claiming the key in my region but support fixed it super quickly and I got the key after a minute or two.

June 18, 2025
YUPLAY logo

Reply from YUPLAY

Dear Customer,

Thank you so much for the 5-star review!

We really appreciate your patience while sorting out the regional key issue.

We're glad our support team could resolve it quickly and get everything working for you in just a couple of minutes.

If you ever need help again, we're always here for you—enjoy your key! 😊

Wish you a great day!

Best regards,

Rated 5 out of 5 stars

No hassle purchse delievered in a dang…

No hassle purchse delievered in a dang second

March 19, 2026
YUPLAY logo

Reply from YUPLAY

Dear Valued Customer,

Thank you a lot for the great 5-star review. It is customers like you who motivate us to continually enhance our services and exceed expectations.

We would like to express our utmost appreciation for your support as an invaluable member of our customer community.

We eagerly look forward to the privilege of serving you again in the future, and we assure you that we will spare no effort in delivering an exceptional experience each time.

Thank you once again for your continued trust.

Warm regards,

Rated 5 out of 5 stars

5 Stars

Fast, good price, trustworthy

March 19, 2026
YUPLAY logo

Reply from YUPLAY

Dear Customer,

It's incredibly inspiring to see that you had a 5-Star experience with us.

We're thrilled to hear that you found our prices to be competitive and that you're satisfied with your experience. At YuPlay, we're committed to providing excellent value for our customers, and we're delighted that you noticed.

It will be truly our pleasure to serve you in the future.

Please do not hesitate to contact us if there is anything we can do to make your experience even better!

Hope to see you around :)

Best regards,

Rated 5 out of 5 stars

great shop!

I've always had a great experience with this shop. Good prices and great service. I'd definitely recommend it. Thumbs up! I'll be back!

March 18, 2026
YUPLAY logo

Reply from YUPLAY

Dear Customer,

It's incredibly inspiring to see that you had a 5-Star experience with us.

We're thrilled to hear that you found our prices to be competitive and that you're satisfied with your experience. At YuPlay, we're committed to providing excellent value for our customers, and we're delighted that you noticed.

It will be truly our pleasure to serve you in the future.

Please do not hesitate to contact us if there is anything we can do to make your experience even better!

Hope to see you around :)

Best regards,

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, pre ordered crimson desert a day before launch and got the code immediately, which eneba could not provide :)
Thank you very much!
Also the loyalty system with the discounts looks promising. Will definitely order more often from yuplay

March 18, 2026
YUPLAY logo

Reply from YUPLAY

Dear customer,

Thank you so much for your kind review and for choosing us!

We’re really glad to hear that your pre-order arrived instantly and that you had a smooth experience with us. It’s especially great to know we could meet your expectations where others couldn’t.

We also appreciate your feedback on our loyalty system — we’re continuously working to make it even more rewarding for our customers.

Looking forward to serving you again in the future!

Rated 5 out of 5 stars

Key received right on time for preload

Key received right on time for preload, two days before release date, so i could download whole game, and play instantly when Steam unlocked the game. No problem with the key and activation.

March 16, 2026
YUPLAY logo

Reply from YUPLAY

Dear Customer,

Thank you very much for your 5-Star review!

We’re thrilled to hear that your key arrived right on time for preloading and that you were able to download the game in advance to play instantly when Steam unlocked it. It’s wonderful to know that everything went smoothly with the key and activation.

Providing fast, reliable, and convenient service is always our goal, and your feedback reassures us that we’re meeting that standard. We truly appreciate your support and look forward to serving you again for your future gaming adventures!

Best regards,

Rated 5 out of 5 stars

Got the key for the game in about 3-4…

Got the key for the game in about 3-4 hours( pre order key) which is fast.

March 17, 2026
YUPLAY logo

Reply from YUPLAY

Dear Customer,

We’re happy to see that you had a 5-Star experience at YuPlay!

We extend our heartfelt gratitude to you for being an invaluable part of our customers.

Your review fills us with immense joy and satisfaction!

We eagerly anticipate the privilege of serving you again in the future :)

Wishing you a wonderful day ahead!

Best regards,

Rated 1 out of 5 stars

"Manual Review"

My purchase has been selected for "manual review." Yeah no, extremely fishy. Cancelled the charge immediately.

March 17, 2026
Unprompted review
YUPLAY logo

Reply from YUPLAY

Hello,

Thank you for sharing your feedback.

We understand that seeing a “Manual Review” status can feel concerning, and we appreciate the opportunity to clarify.

This process is a standard security measure used to protect both our customers and YUPLAY. Occasionally, our system flags certain transactions for additional verification based on specific risk indicators. When this happens, the order is placed under manual review by our team to ensure everything is secure and authorized.

In most cases, this verification is completed quickly, usually within around 10 minutes. In rare situations, it may take slightly longer, but typically no more than 20 minutes, depending on the review queue.

Please rest assured that this does not indicate any issue with your purchase itself. It is simply an extra precaution to prevent unauthorized transactions or payment-related problems. Once the review is completed, the order is either approved or canceled without any charge being retained.

For quicker updates, you can always reach our support agents via live chat, and they will be happy to assist you in real time.

If you’d like us to take a closer look at your case, we’re here to help.

Kind regards,

Rated 5 out of 5 stars

Great price and awesome customer service

Great price. Fantastic customer support. Super quick to reply and the reply was proper and full of context.

Definitely would buy from them again

March 15, 2026
YUPLAY logo

Reply from YUPLAY

Dear Customer,

Thank you very much for your fantastic 5-Star review!

We’re thrilled to hear that you were happy with our prices and that our customer support exceeded your expectations. Providing quick, detailed, and helpful responses is always a priority for us, and it’s wonderful to know that it made your experience smooth and enjoyable.

Your trust and recommendation mean a lot to our team, and we’re delighted to hear that you plan to buy from us again. We look forward to serving you for all your future gaming needs!

Best regards,

Rated 5 out of 5 stars

Everything you'd expect

Great, Everything you'd expect. No hidden fees and fast.

March 15, 2026
YUPLAY logo

Reply from YUPLAY

Dear Customer,

Thank you very much for your 5-Star review!

We’re thrilled to hear that your experience was exactly what you expected - fast, smooth, and with no hidden fees. Providing transparent, reliable service with great value is always our top priority, and it’s wonderful to know we met your expectations.

Your feedback means a lot to us, and we look forward to serving you again for your future purchases!

Best regards,

Rated 5 out of 5 stars

Everything went super smooth

Everything went super smooth, good paying choises and most of all, my pre ordered game key came before launch so i could do the pre loading of the game, i will buy all my games here from now on, super satisfied :)

March 15, 2026
YUPLAY logo

Reply from YUPLAY

Dear Customer,

Thank you so much for your amazing 5-Star review!

We’re thrilled to hear that everything went super smooth, that you enjoyed the variety of payment options, and that your pre-ordered game key arrived early so you could pre-load your game. It’s fantastic to know that your experience was so positive and that you plan to buy all your future games with us.

Providing fast, reliable service with great options for our customers is always our priority, and your feedback truly motivates our team. We’re super happy to hear you’re satisfied and can’t wait to serve you again for your future purchases!

Best regards,

Rated 5 out of 5 stars

Quick and easy purchase

The purchase was quick and easy.
Everything including the payment via Apple Pay went smoothly.

March 15, 2026
YUPLAY logo

Reply from YUPLAY

Dear Customer,

Thank you very much for your 5-Star review!

We’re thrilled to hear that your purchase was quick and easy, and that the payment via Apple Pay went smoothly. Providing a fast, seamless, and reliable purchasing experience is always our goal, and it’s wonderful to know we met your expectations.

Your feedback means a lot to us, and we look forward to serving you again for your future purchases!

Best regards,

Rated 3 out of 5 stars

The website is easy to use and the…

The website is easy to use and the purchase process is simple. The game key was delivered quickly and activated without any problems. Overall a smooth and convenient experience.

February 24, 2026
YUPLAY logo

Reply from YUPLAY

Dear customer,

Thank you for your review! We're really glad to hear that you found the website easy to use and that your purchase and activation went smoothly.

We noticed you rated us 3 stars, and we’d truly appreciate your feedback on how we could improve your experience. What could we have done better to make it a 5-star experience for you?

In addition, if you encounter any problems or need additional assistance, please reach out to our support team via live chat, ticket, or email at support@yulay.com. We’re here to help and investigate any issues to ensure a better experience for you.

Your input helps us grow and serve you better!

Best regards,

Rated 5 out of 5 stars
YUPLAY logo

Reply from YUPLAY

Dear Customer,

It's incredibly inspiring to see that you had a 5-Star experience with us.

We're thrilled to hear that you found our prices to be competitive and that you're satisfied with your experience. At YuPlay, we're committed to providing excellent value for our customers, and we're delighted that you noticed.

It will be truly our pleasure to serve you in the future.

Please do not hesitate to contact us if there is anything we can do to make your experience even better!

Hope to see you around :)

Best regards,

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, no problems, key worked.

March 13, 2026
YUPLAY logo

Reply from YUPLAY

Dear Valued Customer,

Thank you a lot for the great 5-star review. It is customers like you who motivate us to continually enhance our services and exceed expectations.

We would like to express our utmost appreciation for your support as an invaluable member of our customer community.

We eagerly look forward to the privilege of serving you again in the future, and we assure you that we will spare no effort in delivering an exceptional experience each time.

Thank you once again for your continued trust.

Warm regards,

Rated 5 out of 5 stars

It worked flawlessly

March 15, 2026
YUPLAY logo

Reply from YUPLAY

Dear Customer,

We’re happy to see that you had a 5-Star experience at YuPlay!

We extend our heartfelt gratitude to you for being an invaluable part of our customers.

Your review fills us with immense joy and satisfaction!

We eagerly anticipate the privilege of serving you again in the future :)

Wishing you a wonderful day ahead!

Best regards,

Rated 5 out of 5 stars

I bought Spec Ops the Line for Steam

I bought Spec Ops the Line for Steam. Although IT is not possible to purchase it directly via Steam I was able to buy this key and enjoy my new (old) game. The activation worled instantly. I would definetely recommend yuplay, because it was the cheapest safe option to buy this game.

March 15, 2026
YUPLAY logo

Reply from YUPLAY

Dear Customer,

Thank you very much for your wonderful 5-Star review!

We’re thrilled to hear that you were able to get the game you were looking for and that the activation worked instantly. It’s always great to know that our customers can enjoy titles that may no longer be easily available elsewhere.

Providing a safe, reliable service with competitive prices is very important to us, so your recommendation truly means a lot to our team.

We truly appreciate your support and look forward to serving you again in the future!

Best regards,

Rated 5 out of 5 stars
YUPLAY logo

Reply from YUPLAY

Dear Customer,

Thank you very much for your 5-Star review!

We’re delighted to hear that YuPlay has consistently been a good experience for you. Your continued trust and support mean a lot to our team, and feedback like yours motivates us to keep providing reliable service and great deals.

We look forward to serving you again and continuing to meet your expectations in the future!

Best regards,

Rated 5 out of 5 stars

Really good experience

Very fast and extremely customer friendly. I would definitely shop here again.

March 14, 2026
YUPLAY logo

Reply from YUPLAY

Dear Customer,

Thank you very much for your 5-Star review!

We’re thrilled to hear that you had a really good experience with us and that you found our service both fast and customer-friendly. Creating a smooth and pleasant experience for our customers is always our goal, so your feedback truly means a lot to our team.

We’re also very happy to hear that you would shop with us again. We look forward to serving you in the future and helping you find more great deals!

Best regards,

Rated 5 out of 5 stars
YUPLAY logo

Reply from YUPLAY

Dear Customer,

Thank you very much for your 5-Star review!

We’re delighted to hear that you were happy with our low prices and fast delivery. Providing great value together with quick and reliable service is always one of our main priorities.

Your feedback truly means a lot to us, and we appreciate your support. We look forward to serving you again soon!

Best regards,

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