Z1 Telecom Reviews 

210
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service from start to finish. We have been with Z1 telecom for a while and just upgraded our phone system to the cloud version. Lots of new features inc phone app which will be very useful.... See more

Rated 5 out of 5 stars

Our engineer Mitch was very attentive to our needs and made sure everything was in order before leaving great service P.S sorry for my harshness 😂

Rated 5 out of 5 stars

We have been with Z1 for many years now and any issue's we have ever had have been dealt with straight away. we have just been upgraded to the new cloud version of our system. we also upgraded ou... See more

Rated 5 out of 5 stars

PROFESSIONAL FROM START TO FINISH Nothing is too much trouble. Mitch was always asking if we had any questions and showed/explained what we asked. Andy is just as nice making sure all the syste... See more

Company details

  1. Electronics & Technology

Written by the company

Z1 Telecom providing businesses with voice and data solutions


Contact info

4.9

Excellent

TrustScore 5 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(210)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Polite and very knowledgeable

From the moment he arrived it was obvious that we were going to have another great experience from Z1 Telecom. Nothing was too much trouble and he explained everything thoroughly before he left.

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Nothing too much trouble

New digital telephone network installation transitioned smoothly from old analogue system
Broadband more tricky but Mitch Anderson the engineer sorted it out with his knowledge of network systems, now both broadband and telephone systems working great
would highly recommend Z1 Telecom

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service. Swift turnaround. We have been experiencing a few issues with our phone lines, We contacted Z1 to look at other options open to us. Within a couple of days, Mitch installed our new VoIP phones quickly. Very approachable and friendly! We were fully installed with new phones within a couple of hours - everything working a treat! Professional all the way! We have been working with Z1 since 2010. Thank you to the Team, seamless from start to finish.

February 13, 2024
Unprompted review
Z1 Telecom logo

Reply from Z1 Telecom

Hi Nicola,

Thank you for your feedback! We have passed on your kind words to Mitch.

Should you require any further assistance with your new solution, please do not hesitate to contact us.

Rated 5 out of 5 stars

Well Mitch,

Well Mitch,
It’s been a total pleasure. What a service. He’s ensured everything is done and makes sure the system works for your needs before he’s finished. Top man

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great help from Mitch.

Great help from Mitch.
Mitch came to our business yesterday and was very helpful sorting out our office telephones. Lovely guy and couldn't have done more for us!
Thanks again.
The team at Advantage Mortgage Services

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

Z1 upgrade

We recently upgraded our telephone system with Z1 Telecom, a company we have been with for a number of years and have chosen to commit to them due to their ongoing commitment to us, they are always on hand to help with queries raised. Mitch, installed our new telephones, he was very efficient, friendly and nothing was too much for him. We highly recommend Z1 Telecom

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Guys!

We had our installation on 14th December by Mitch, extremely friendly guy, nothing was rushed, explained everything very well and no amount of questions were too much trouble for him to answer, Rich has just left us after our training session...once again, nothing was too much trouble for him either, extremely informative and answered any queries we had. This company seems to actually care for their customers from the very start, both Mitch and Rich couldn't say enough times to let Z1 know they are always there for any problems we may come across or any questions we may have in the future..which is good to know.. thanks Guys!

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company to work with

From the first point of contact, Z1 have been fantastic. Honest, straight talking and no pushy sales pitch. Great communication, follow up any queries very quickly and everyone we've dealt with (Catherine, Mitch, Rich & the customer services team) have all been lovely and down to earth yet professional. We're extremely happy with our new system and are pleased to be working with Z1 - thanks team!

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

great communication and went above and beyond when our old provider couldn't do their job,they were brilliant, did everything for us and more, extremely friendly and helpful. Mitch- legend:)

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

System Installation

Thank you to all at Z1 for all there help in moving our system over. It has been well managed from start to finish. The installation was painless and we got training on how to use the handset. Now all good to go.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service. Mitch installed our new system over three days across our two depots. He was extremely efficient and polite, ensuring that all our requirements were catered for and nothing was too much trouble. We experienced next to no downtime with both the telephone and broadband and I am confident should we have any queries or teething problems he and the rest of the team will be more than happy to assist.

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

We have been with Z1 a number of years now and have had brilliant service. Mitch as been on multiple occasions to upgrade our telecom / internet systems and has been fantastic every time. Nothing is too much trouble for him to make sure its set up in a way which suits our needs best.

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Z1 telecom

Quick easy installation from our engineer Mitch very informative and helpful superb service would highly recommend

October 30, 2023
Unprompted review
Rated 5 out of 5 stars

BRILLANT SERVICE

It was a great experience from start to finish mitch the engineer was great would highly recommend z1

October 31, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look