Zala Hair Extensions Reviews 

1,695
TrustScore 2.5 out of 5

2.6

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Rated 5 out of 5 stars

I have tried so many tape in extension brands… I came across Zala about 3 years ago when looking for an affordable quality extension. I will never use any other brand. Zala is cost affordable while st... See more

Company replied

Rated 1 out of 5 stars

I’ve bought from this company since 2021 and the quality has gone down significantly while prices have gone up. I would 100% not recommend I can’t even blend my thin hair into my 20” extensions (they... See more

Rated 1 out of 5 stars

Horrendous experience. I ordered the clip ins in “ ice queen platinum “ and they arrived a horrible grey purple over toned shade. Emailed their customer service to return them got an automated email w... See more

Company replied

Rated 1 out of 5 stars

I have been wearing tape hair extensions for over 10 years ordered from here for the first time,worse quality then the cheapest alternatives .The quality is so poor that the ends are thicker then th... See more

Company replied

Company details

  1. Hair Extensions Supplier

About Zala Hair Extensions

Information provided by various external sources

Founded in 2013, ZALA has grown to be a leading international hair and beauty brand, specialising in luxury hair extensions.
At ZALA, we strive to offer innovative, easy to use products at the best possible value. Our ultimate goal is to boost self confidence to make you feel your absolute best.
All sets are 100% Remy Human Hair, the highest grade of human hair. This luxury quality will ensure your extensions blend with your natural hair, remain tangle free and are soft, shiny, and silky.
Importantly, all ZALA hair is ethically sourced and manufactured.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

2K reviews

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2.6

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(1,695)

5 reviews in the last 12 months

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Rated 4 out of 5 stars

One piece volumizer

Reasonably happy with my purchase.
I ordered the one piece clip in volumizer in the beach blonde shade. My hair is a lot lighter than this, and I have previously ordered the champagne blonde colour and toned them, but this makes them a bit darker.
So this time I went with bleach blonde and toned them so they would be lighter and not yellow. The colour has worked out well.
I generally only wear clips ins when I’m going out to make my hair thicker, so haven’t had any issues with longevity of the product in the past.
The only thing I noticed this time, was that the right side of the hair piece was quite a bit thinner than the left side. Once it’s in my hair though, you can’t really tell, so not a massive deal.
I like the one piece clip in as it’s quick and easy to use and gives me more volume.
I do also have a full set of clip ins (different brand) but generally can’t be bothered putting in so many separate pieces. I find the one piece works well and looks more natural too than a full set.

May 13, 2022
Unprompted review
Zala Hair Extensions logo

Reply from Zala Hair Extensions

Hi Lisa,
Thank you for this very lovely review. We are glad to hear that you are satisfied with your purchase with us. We take pride in the quality of our sets as we only use the highest grade of hair in the market.

We look forward to your next purchase. :)

Rated 1 out of 5 stars

Awful

Awful, awful extensions. Cheap and dry, three months in and half the hair has broken and fallen out. My floors are covered in hair.

I emailed to complain shortly after having them fitted as they were so dry and frizzy (they’ve only got worse), I was emailed back with a range of their own products I could buy to help and no acknowledgment of my complaint. I have to use a huge amount of product just to be able to brush through the
hair. Avoid and do your research.

May 7, 2022
Unprompted review
Rated 5 out of 5 stars

Am in love with my hair again!

The colour of my new volumiser is a perfect match and blends so well that others don’t even know it’s not my real hair!
Arrived within 4 days of placing the order - just in time for the weekend. This is the fifth product I have purchased from Zala and no complaints on any of them.

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Game Changer!!

I am so satisfied and happy with the quality and look the one piece volumiser Gives. I have quite thin hair and this is so light weight yet gives so much volume ! I am so happy and the colour is perfect!!

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

The perfect little boost my hair needed

Over the past few years my hair has been thinning due to PCOS. Even though my hair is quite long, it just didn’t look right because it was so thin. I thought I needed a little oomph to help me get my confidence back and Zala hair extensions did just that! I bought the volumizer clip-in and I’m shocked! The quality is impeccable and the clip ins are so sturdy. Looks super natural and blends right into my hair. Thank-you Zala extensions!!!!

May 5, 2022
Unprompted review
Rated 5 out of 5 stars

Happy customer. Loving my new looks.

Submitted a color match via email. Got a response in 10 minutes! Purchased a pony tail in the color #613. Super fast shipping! Color matches perfect and looks natural. I have bought 2 halos as well. Love them as well. So easy to put on!

May 4, 2022
Unprompted review
Rated 4 out of 5 stars

Soft & Easy!

I was skeptical at first but once I received my package I have to say that I am satisfied. SO soft and easy to use. I need to practice my technique but so far I don't regret my purchase.

May 3, 2022
Unprompted review
Rated 5 out of 5 stars

I’m so happy with my clip in halo

I’m so happy with my clip in halo. At first I was hesitant as there was a slight delay in delivery but customer support were amazing & always corresponded with me. The product itself is just wow! So silky soft, color match is awesome & it’s so easy to apply. I’m definitely ordering the pony tail soon!

May 3, 2022
Unprompted review
Rated 5 out of 5 stars

I really LOVE Zala hair extensions♥️

I really LOVE Zala hair extensions. I have tried so many. Donna Bella,Glam, Bellami and cheap ones off Amazon. Zala has good quality extension and they are thick from top to bottom. They are wonderful! And for the money you get good quality and beautiful extension that will last you a long time. I still have my dark zala extension that I bought yrs ago when my hair was dark they are still in perfect shape. Now I am blonde I bought more I love this hair company.

May 2, 2022
Unprompted review
Rated 1 out of 5 stars

I NEVER write reviews

I NEVER write reviews. But after the terrible hair that I have purchased from this company who also give terrible customer service.. i have to leave one.
I purchased these extensions - weave in weft - after the 2nd wash they were in a terrible state. Thin, broken, look frazzled on the ends and sheds everywhere. When it’s freshly washed it clumps together in a matted knot. After sending pictures of the state of the extensions and they hadn’t even been refitted. I was asked 16 questions to then be told that the hair is blonde so breaks easier and this is expected and offered a £20 voucher, like I will be purchasing again!! I expect blonde to break easier than dark but not after the 2nd wash and spending £200 on the hair and £30 to ship. Absolute con artists and reading the most recent reviews I can see this is very common.

April 28, 2022
Unprompted review
Rated 5 out of 5 stars

Impressive service & quality extensions

I purchased extensions after hearing some positive reviews from my hair stylist and a couple of friends. The customer service team was really helpful in trying to find the right colour to match my hair. Shipping was also very quick, with the extensions arriving in less than a week. I was really impressed by the quality of the extensions and the colour is the perfect match for my dark brown/almost black hair.

April 27, 2022
Unprompted review
Rated 5 out of 5 stars

Great product!

Shipping was so quick! I ordered 20” clip in extensions and I can’t believe how soft they are, they blend perfectly with my hair

April 23, 2022
Unprompted review
Rated 5 out of 5 stars

Thank You for your service and product!!!

Thank You, Thank You, Thank you SO much for your service. I actually cannot believe how fast shipping was and how prompt my order was processed.
This is my first Halo 20inch extension purchased and im very happy with the service and product. I just can't wait to wear them for my anniversary. I will be recommending your product and amazing service to many for sure. Thank you once again ZALA & Team. Keep up the great work.

April 20, 2022
Unprompted review
Rated 1 out of 5 stars

I’ve been wearing extensions for years…

I’ve been wearing extensions for years and never had a problem. A couple of months ago I bought blonde tape ins. After my first hair wash of having them in the hair looked fried and cheap, which has never happened to me before. I reached out to customer service and the best they could do was a $10 credit which later turned into a $20 refund on a $200+ purchase. This month my hair is now black and I bought weave in extensions. After 3 weeks of wear the hair gets tangled so easily, it becomes matted and extremely knotty to the point where I’m embarrassed of how my hair looks. Again on a $300+ purchase they refunded me $40 after tons of emails going back and forth with them basically blaming me for the quality of their hair. They told me I must be doing something wrong for the hair to look and feel the way they do. I take very very good care of my hair and my extensions because it’s an investment and this hair is not worth it. I would never purchase from them again.

April 19, 2022
Unprompted review
Rated 5 out of 5 stars

Love them

Great extensions so soft and thick I'm a returning customer and very happy second time around highly recommend to any one wanting natural thick hair

April 17, 2022
Unprompted review
Rated 5 out of 5 stars

Good choice with colour match

The free colour match offered helped so much, the extentions blend into my hair seamlessly. They came faster than expected, along in great condition.

April 16, 2022
Unprompted review
Rated 5 out of 5 stars

Zala invisitapes sunkissed highlights

I used the color match help Zala offers and sent several photos and they were very helpful! In the end they chose a color for me and I went with it. Since I have fine hair I ordered 40 pieces. I ended up buying single sided tape from Babe to apply them individually with the help of my stylist because I know sandwiching two is too heavy for my fine hair. I purchased the invisitapes in color sunkissedhighlights and it’s perfect. The darker tone is slightly brassy which actually makes it work because my hair turns warm when my toner fades. It’s literally a perfect match. It’s human hair so if I tone again I’ll likely tone them too. I love them! I wish I could add photos.

April 11, 2022
Unprompted review

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