Zalando Reviews 

I think this is the most atrocious customer support I have ever experienced at any company in my life. I had a very simple issue, yet Support refused to help me whatsoever, and continuously ended my chat abruptly without providing any assistance or allowing me to respond. I had to start 6 separate chats just to continue my conversation. Definitely don't give your money to Zalando, as they will not help you or provide customer protection when something goes wrong.

Interesting so many people complaining but no any response from Zalando.ch?

Till today never had any issue with my shopping with them but lately there started harassing me for 1.95 Francs and I don’t understand from where this amount and why? Is it company run by scammers? And yes there many different employees in customer service but they never read your mail and last the employee is named princess ?!!

Returned a shoppend but zalando still pretended like they didnt get it. Never happened to me, disgusting.

I have been shopping for years in Zalando and I sincerely enjoy it. Unfortunately, recently their time to deliver has increased a lot, they promised a delivery date and don’t respect it. They aggregate your orders without informing you and further delaying the arrival of the order. Sincerely I will start shopping elsewhere. Not trustable any longer

Tried to purchase a gift card from UK.. Billing address not recognised and UK company will not honor card abroad..What a stupid system and utter waste of time.. No contact methods for Swiss company, it’s as though they want to fail

I had a Zalando voucher of 100 CHF which I used to pay 3 orders together and it has been a real frustrating & unfair experience. They kept on sending me payment reminders, I was emailing customer service with the BREAKDOWN (Iitem by item, with order numbers and all details) of the payment and they kept ignoring or not acknowledging my email, until they sent me to Alektrum Group (a 3rd party company used to chase customers that didn't pay). After a long phone call with cucumber service, they told me only non-sense and finally they wrote that the 100.- was retourned to me on order no 10703165467135, which is a lie since this order was of an item of 22 CHF. A web of lies and lack of proper follow up, Zalando.ch is disgusting

Terrible company, no confirmation e-Mail, no customer service, cancelled order - no refund. AVOID

BE CAREFUL WITH FAKE DISCOUNT CODES

I have bought two pair of shoes the other day with 15% discount code that was applied in the total invoice.
I decided to return 1 of the items and guess what, they took away the discount and I was presented with the full price for the item that I decided to keep xD
When I asked the customer service the 1st person told me that it was because the discount was automatically attached to one item (and "by change" imagine to which one: of course to the one I returned), the second person told me that it happened because my item (the one I kept) did not have discount. Two different informations. When I asked to speak with a supervisor because clearly we are in front of fake discounts, he ended the chat. How crazy is that?

DO NOT TRUST DISCOUNT CODES AND DO NOT TRUST THE CUSTOMER SERVICE. THEY SIMPLY DO NOT HELP OR DO THEIR JOB CORRECTLY.

Will do a formal complaint as they are just MISLEAD the customers with fake discount codes.

I've been purchasing from Zalando.se, Zalando.fr and Zalando.ch for years and there is nowhere else I enjoy shopping the most. Easy FREE shipping to your door with free label and return. I love that I can order as much as I want without paying a cent and return the stuff that didn't fit me, for free! When I decide which items I want to keep I can easily pay online. I have no idea what's up with those 1 star reviews. It's quite laughable.

I’ve ordered the item from zalando and twicely hasn’t received the right order..first order came with completely different item..I ve contacted customer service but no help at all



I’ve ordered again my wanted item and again got wrong product..!!!
Never again..
Customer service is not helpful at all..
None is taking responsibility..
Had to return twice and waiting for refund..
Never again..I’ll definitely delete my account with them..!!!!

For context I have been ordering from Zalando.ch for a while now and also I have returned some items.

But this time the return has turned into one week of email war with Zalandos customer service. How would I describe it, probably the worst customer service I have ever had in my entire life.

First of all I every time I reply back I speak to a new person who doesn't even bother to read previous emails. Each person keeps asking the same questions, order number, article number etc. But the worse is that they don't know the basics of the mathematics. It looks like this online shop has outsourced their customer service to a cheap country where they have hired who are not capable to calculate the total amount of the return.

This will be my last time I will purchase anything from them and I will also encourage my family and friends to boycott this awful online shop.

One tip to anyone who still wants to buy from this shop, make sure that you choose a bill, never pay them upfront because if you want your money back it will become a nightmare.

To Zalando brand, fix your business.

It is impossible to buy from Zalando. Their packaging personnel just send you random sizes of the products that you ordered. What am I supposed to do with those?! This happened 4 times in a row. This is simply rude. The customer support is useless. And they keep your money for weeks before processing the return of the falsely delivered items. Pure incompetence. It is impossible to buy from them.

Some years ago they took very long to refund nearly 800CHF. It was eventually refunded. So I gave them another chance.BUT, now they are harassing me since January 2024, for payments that I have already made. It is now April 2024. They make mistakes, then blame you. I have sent all payment confirmations and proof, but they continue to harrass me, They can't even prove that money is owing! I am now working with a lawyer. STAY AWAY, in the end I am spending money to clear my name, when I did nothing wrong. STAY AWAY from Zalando, they seem to be online bullies, who will try to ruin your credit scores.

horrible customer service! They send reminders and then double reminders for the items already paid, becuse they are not able to book the applied discount.
Still fighting!

Zalando expanded the offering with inclusion of various partners that now ship to customers directly. This sounds like a nice customer proposition, however my recent experience proved to be a challenge. I ordered a pair of Blundstone Chelsea boots at the price indicated by Zalando that included VAT and had no mention of any extra costs (free shipment). Upon receiving the parcel I had to cover customs fees and Swiss VAT, leading to 19% increase in price. I would not have purchased the goods knowing that I'd have to cover extra costs. So be mindful that Zalando's partner prices can be misleading.

for such a big company, none of the customer service people are able to speak in English. In 2024!

Worst customer service ever of this company!! My items were stolen and even after giving them the proof of FIR with police they keep on asking me for money!! Absolutely frustrated after one month of no help

Same issue like other customers. Website can't be trusted anymore. I am still waiting for a refund from end of November, articles returned early december. Now it’s end of January, Zalando keeps saying they have technical problems and can’t reimburse me.

I have been following up with calls and evertime they say to wait for the next week, that I will be reimbursed. If I don't get the money back by the 31 of January I will ask my legal insurance to get involved.

Cant be trusted. Still waiting for a refund from November 28, 2023 an incorrect item was delivered and I returned it the next day. Now it’s January, Zalando keeps saying they have technical problems and can’t make payments. Rif. sped. 1040970277901665
Lettera di vettura
7P64C66048189
Articolo M5921C0OX-G11
I have been following up with calls and it’s wasting my and their customer service is just shocking. Not experienced something like this in e-commerce before

They didn't even send my package but the delivery status showed that its returned.I wanted my package urgently because they are Christmas presents.They said I have to order again???Then the problem is that the product price is now up and some products are out of stock.What else can I do??So irresponsible.They can't solve the problem which they caused.