www.zalando.co.uk Reviews 

Please don make any purchases from this site.

I recently redeemed a work reward voucher for Zalando with the intention of buying a watch as a Christmas gift. However, I later discovered something that is neither clear nor well communicated that gift cards apparently cannot be used to purchase watches. I find it concerning that a company restricts how customers can spend funds that have already been paid for.

Throughout multiple email exchanges, I repeatedly received the same generic, copy and pasted responses with no genuine acknowledgement of my situation. The lack of support and empathy was extremely disappointing.

I was informed that the voucher could be used only for “fashionable wearables,” and that, according to them, an umbrella qualifies as a wearable but a watch does not. Bags were also listed as eligible products, yet when I attempted to purchase a bag, the voucher was still rejected despite their repeated assurances that it should work.

I am unable to understand why a customer is prevented from using a gift voucher on items the company itself claims are permitted. This experience has been deeply frustrating and has significantly affected my view of the company’s integrity and customer service.

I have escalated this issue further and will be advising others to avoid purchasing from this retailer based on my experience.

You truly are the most scummiest company I have ever came across!

SHOCKING!!!
Order 2 pairs of Nike trainers. 2 weeks later still NOT received them. Told each day they will arrive in 2 days. Now I’m told I have to file a DISCLAIMER to get my money back!!! Never in my life experienced anything like it.THEIR RESPONSE——-
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I'm sorry to hear that you have not received your parcel, from your order
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There are missing items, I have CCTV footage of what i received and they refuse to support. Do not order here if you dont want to deal with their scamming and rude behaviour.

The worst company I’ve ever Delt with order never arrived & despite several attempts to contact them by email I was just ignored no nearer to getting my trainers or refund . Your best of taking £100 & throwing it on the fire . Will never use again con artists END OF …. DUV Williams

You only need to read other reviews to work out how bad this company is.

Very disappointed that Zalando allowed their delivery partner to leave a valuable order outside, in a vulnerable place. When I came home from work, the parcel was not there. You cannot just leave a parcel in plain sight of the public for several hours! I expect them to refund me for the full order otherwise I will file a claim through my credit card.

Worst customer service ever.
Canceled order after 10 days when it said it was sent out. Next day after cancelation it's back on site while they keep your money frozen. Absolute joke, chat doesn't care and just kicking out

Well I have had no concerns about my order, I ordered Nike socks on the 16th November and received today 19th. Very quick delivery,

The company has some great items for a great price but they use EVRI for delivery which obviously totally lets them down

AVOID AT ALL COSTS!!!
Purchased 3 different sizes of new balance shoes and it never came. Tried tracking the order but the site they provided for tracking doesn’t exist. Tried emailing them but…, you guessed right! Not a valid email address. I have issued a dispute complaint with my bank. I’m hoping I will get my money refunded 🙏🏾

I see a lot of bad reviews, I bought a pair of terrex bottoms and a terrex hat. Received both in same box, brand new and very quick. Delivered to my requested post office aswell. Just ordered a terrex jacket be here in after weekend. Hopefully I'm not jumping the gun with this review and my jacket turns up. Had things go missing before with sports direct/evri

Bad experience from start to finish! Ordered socks and a T-shirt: After charging me £3.99 for a ‘long distance item’ for the T-shirt they sent me the socks and three totally random items!! I sent the random items back after using their online chat help and hoped they would then send me the correct item… this didn’t happen and they said they ‘could not process the exchange’! I eventually got them to refund me the value of the t shirt but they refused to refund the postage cost. I never received the T-shirt I ordered! Really terrible service, I will not use this company again!

Diabolical customer service - issue with returning order - linked to Zalando system set up with Apple Pay. Multiple contacts with Zalando customer services team, who were unable to support and disregarded feedback that the same ‘solution’ repeatedly provided was not working, and ignored requests for issue to be escalated. Will never order again

Do not trust this company!
I could not, with a clear conscience, tell anyone to order from Zalando. My order was late and then later marked as delivered even though it wasn't. They later gave another delivery confirmation for a post office that was closed at the time.
They refused to issue a refund, so I had to request one from my bank. The customer service was also terrible, very dismissive.

Ordered a pair of vans for my daughter’s birthday. Quick deliver and received updates. I had no issues with them

If I could give zero I would!
I purchased a PAW PATROL TOWER and received a tiny cheap counterfeit instead.
DO NOT PURCHASE ANYTHING FROM THIS WEBSITE

I placed an order on the 17th and it was supposed to be delivered between the 20th and 21st. Nothing arrived. Then on the 22nd, I suddenly received a refund without any explanation. I contacted customer service and was told there was an “error transferring the parcel to the carrier.” Basically, my order was never shipped.

When I asked for a solution, they just told me to place a new order myself — no offer of compensation, no express delivery, nothing. Really poor customer service for such a big company. I’ve ordered from Zalando before without issues, but this experience was extremely disappointing.

In ordered pair of trainers originally and never got delivered. Thankfully they refunded that order

I tried again and received an old muddy pair of trainers. This company seems VERY fraudulent. Do not purchase!

This was by far the worst shopping experience I’ve ever had. I ordered an expensive item from Zalando as a birthday gift, and they completely ruined it — the parcel never arrived. What’s worse is that after looking online, I realised this is a very common issue. So many customers have gone through the same thing: expensive orders not delivered, endless excuses, and huge delays in getting refunds.

Zalando uses Evri for delivery, which is notoriously unreliable, and when things go wrong, their customer service is absolutely useless. You’re passed from one person to another, nobody takes responsibility, and you have to keep chasing them by email, message, and phone just to get your own money back.

They clearly don’t value their customers or their time. Please avoid shopping with Zalando at all costs — it’s just not worth the stress and disappointment.

Purchased an item and wanted to return it. Customer services have not provided a return label and just ignoring emails that have been sent since I first purchased the jumper.

Incredibly poor customer service, do not buy from this company and save yourself a lot of headache and cash.

I have been buying from this site for a very long time but until today I have never had them tell me that the package was delivered but I have not received anything they are still investigating where the package is, it is not a small amount, my parcel. That's all it seems to me is not fair to tell me that it was delivered when I have not received anything for 3 days they are still investigating