Zalando GmbH Reviews 

It's ridiculous to spend so much on advertising and yet not offer Apple Pay or Google Pay😁

Worst customer service ever! I placed an order and forgot to pay, but I never received any emails from them—only found out about it after a letter arrived at my home. When I contacted customer service to ask if they could remove the dunning fees, they said to wait two weeks until the fees were cleared. A few days later, I noticed the fees had actually increased, and it was now a final reminder.

When I reached out again to explain that I had waited as instructed, they told me the increased fees couldn’t be removed. I asked why their representative initially told me to wait if it would lead to higher fees, but they gave no explanation and even closed the chat twice without addressing my questions! This has been incredibly frustrating, and I won’t be shopping with them again.

I used to like Zalando, but my most recent experience was horrible. They claimed an item was damaged that was not, then insisted on returning me the item expecting me of course that I pay for the item yet sending an email commenting on how it's bad for the environment for it to be returned. They are just trying to make more money but not accepting returned items but still wanting me to pay for it.

I will never order there again.

Stay away from Zalando!!! My delivery was missing items and they flat out refuse to refund. APPALLING customer service, too, no options to escalate complaints: "Our warehouse shipped all items, DHL says they aren't aware of any issues" on repeat. Now I need to go down the legal route if I don't want pay a large cooperation for goods I have never received! (FYI: Risk of delivery is with the seller NOT the customer!) Stay away. Seriously, stay away!!!

Service was good, and i got what i need all the time.

I've been a loyal Zalando customer for many years without any issues. However, recently I ordered an item online, and it never got delivered. It seems they lost it. I’ve asked for a refund, but despite their promises, nothing has happened yet. The customer service has been rude and unhelpful, dragging out the process. I hope they take this feedback seriously and improve their service. If they do, I’d be happy to update my review.

For those who wondering why there are so many bad feedbacks. I bought more than 20 times and spent around 2000 euro during the last 2 years. First of all, I like discount price sometimes that you will not find anywhere that low. Second of all the service, the app, the payment and cancelation, return - everything good on point. Always unused cloth, always original. You can cancel your order any time unless it is processed and about to be sent. For example, on Nike or other brands websites you have around 15 min to cancel! Yes, last 3 orders were in delivery around 7 days, but common, that is no reason to put 1 start for review. Returned more than 10 parcel, always went smooth. I definitely recommend Zalando as online store being the best now due to variety of cloth and good sales from time to time!

The worst customer service ever!!! so rude and not willing to help! I needed one simple action and their response was on update "This process has no definite time frame" even though on hotline lady told me it would be done the next morning! Useless service

THE WORST CUSTOMER SERVICE ever! They are useless via email and phone. They promised to send me some information via email and nothing! I cannot get into my account and their link for reset does not work!! So now I have to chase them like an idiot..

Criminals. Do not buy anything from this terrible company. I ordered 2 pairs of boots which were over £200 each. I returned them with Evri and have proof of return. Zalando claim that they have not received it despite me providing them with my Evri receipt. They have refused to refund me and have closed the case, refusing to respond to my emails. DO NOT deal with this terrible company
10504021744918

I was until now very happy with the service and professionality of Zalando. I have been buying from them for since a couple of years.
One of my last returns were managed wrong by them and they are asking me for a paymente of a piece of clothe that I did return. And their Emails are like they were written by a robot, they do not even seem to check all the details I am giving them.
Really disappointed with them.

Awful customer service, my parcel wasn't delivered to my address, marked like it was and the refund request got rejected merely on the carrier declaration.

Express Delivery is a Scam!

I paid 85 DKK for express delivery expecting my entire order to arrive quickly. Instead, Zalando only sent one item, and apparently, they expect you to pay the express delivery fee for each item separately if they’re shipping from different warehouses. How is a customer supposed to know this? Customer service gave a poor explanation, as if it’s common knowledge. To make matters worse, sending multiple packages is not only inconvenient but also completely unsustainable. Very disappointing experience!

Customer service is a nightmare. Nightmare! Company forgets to register a return in the system and then collectors are chasing you for payment. And guess what - it’s your problem, Zalando does not care that they created a situation where you now get letters from collectors with penalties on order you have returned! Nightmare on a brink of illegal.

Мда залупа полнейшая

They sent my order with a wrong receiver name soo unable to pick up my order. When contacting customer service they are Unable to provide any assistance. What useless company. Definitely will not spend any money here again.

Zalando are the biggest bunch of criminals in Germany. They refused a refund of a shirt that they said had been used. The item in question was tried on and returned as it was too small. This item was returned in a box with other items. After reaching out to Zalando they still refused a refund and charged me an additional cost for late payment during this dispute. The staff in quest That dealt with this are criminal and a joke. This is not the first instance of this shocking and unprecedented customer service! You should be ashamed!

Disgusting service
Appalling staff
You don’t deserve any stars you criminals!!

Zalando has out of nowhere terminated my plus membership that I had had for years - interestingly just a few days after the payment for the following year has been processed. The only answer I ever got from the customer service is that the activity on my account wasn’t in line with the Terms and Conditions. As after carefully reading the T&C I wasn’t able to detect any activity of that sort, I asked Zalando for specification or for a refund. To this day I haven’t received any of the two. After getting 5 emails stating the same sentence as above (“activities not in line with T&C”), Joseph from CS simply stopped replying to my emails. Since then (a few months) no one has reached out. Today I sent yet another email. Horrible way of doing business and even worse customer service.

I have order sent last month (July)
It supposed to be delivered on the beginning of August
I didn’t receive it till now ,when I contact the customer service not cooperative,with each email they respond takes 1-5 working day!!!
Till now my shipment is lost
DHL not find it and the site didn’t find it
I asked them to refund ,refused !!!!!
Strange site

low quality clothes, and didn't accept my return of order