Zalando Reviews 

Horrible!!!! Heaven for scammers! Anyone can make a fake account and order products with paying afterwards and using someones name!!!!!!

PARCEL NOT SENT WITHIN THE TIME FRAME AS COMMITTED BY ZALANDO . NO TRACKING INFORMATION ABOUT THE PARCEL EITHER. RUDE AND EXTREMELY UNHELPFUL STAFF AT THEIR CALL CENTRE WHO GAVE ME RUBBISH BY SAYING: ITS LATE BECOZ WE R VERY BUSY.... I NEED COMPENSATION FOR THE INCONVENIENCE CAUSED AND HARRASEMENT BY ZALANDO WITH NOBODY WILLING TO SOLVE THIS MATTER. I DONT KNOW WHY THEY ADVERTISE ON TV SO MUCH IF THEY R THAT BUSY?

Great customer service, and fast delivery. Recommended

Pay for Zalando Plus to get express delivery. This is an absolute scam, DHL refused to deliver my packages within the allotted time. I had to wait one week to finally get my full order. The only thing that arrived in time was one of the orders that was sent via PostNL. I’m fed up of having to deal with DHL, give us the option to use PostNL!!!!!

Never received any confirmation that my package had been sent/received at the pick-up location. I called them to find out, they didn't know and said needed to check with the partner and that I'd need to wait 5 working days till they had information on the whereabouts of my package. Five days pass, I hear nothing from them so I have to call again and it turns out that the person who handled my claim didn't start an investigation, so I have to wait another five days till they start to move the incompetent arses. Of course, there is no complaints mechanism (so we have to use good ol' Trustpilot to at least warn people what they will likely be getting themselves into). Long story short. The package had been returned to the partner (although on the Track and Trace page I aways got the message "package not (yet) found". Now I have to wait another 14 days to get my money back (because, of course, I didn't want it at this point anymore). Let's see if I have to call again in 14 days... By the way, you are better off looking at the webshop you want to buy from and buy directly from there. Zalando is just a parasitic middle man.

Never ever again will I order from Zalando. I have placed my order twice, they took the money, however, their backend infrastructure and code is messed up, sometimes it doesn't consider payments as successfull and sometimes it doesn't even show you the order and you have to spend 2-3 with customer service to find that order. You will most definitely receive a robotic response from the support team which will not help so yeah I spent today double the amount and didn't even manage to place an order. BUNCH OF SCAMMERS!

All is good in terms of general use. But 3 stars because:
1) awful awful UX ( or backend maybe) if you have gift card codes. You enter the code, you don't see any sort of visual feedback that all is good and this happens for all 3 steps in the checkout ( for ex: show me -x euros in the order overview before paying, or anything). Right now, you enter the code, but you still see the total amount that you need to pay, the full amount, without the discount.
2) I wish there was a filter to stop showing me clothes with ribbed material. I hate them, they look so incredibly cheap, and probably cheaper to make, who knows? So I really wish there would be a filter where you say what you REALLY don't want to see in your results.
The rest is all good.

Horrible service, I got a zalando plus membership and they commit for the next day delivery.
The order of the status has been updated as delivered, but there was something missing. THE PACKAGE!
I mailed to customer service, they replied back after 2 weeks that the package was delivered to a neighbor.
No name, no address. they just told a neighbor seriously
For your sake, never ever visit the website

Out of nowhere no payment on account is possible anymore. Ideal payment can also not only credit cards.
Also the standard customer service response that does absolutely nothing. No solutions are offered. I also have the Zalando Plus which I paid for for a whole year but can no longer use. I therefore wish to be reimbursed for the remaining months that I can no longer use.

Two orders were stuck forever with the delivery providers. One of them was with Budbee, that's especially bad: their tracking says it's shipped yet the parcel is nowhere to be found.
Tried to reach out to the client service and just got radio silence, and of course no refund.
Awful.

It’s awful. It was option of express delivery but they just ignored it and it’s delayed for 5 days and no one cares. When I asked cancelled and make refund they refused but anyway didn’t make a delivery.

I said that delivery make no sense cause I wouldn’t be on this address anymore, I have a flight. They said that they can refund only if I wouldn’t receive the parcel when dhl come to my address. First they don’t come and when they come, cause it paid they just leave it near my door. It’s just crazy, and awful service.

Better you spend your money in Casino before ordering on Zalando, I ordered £350 in clothes, the courier missed my package and nobody from customer service told me what to do, they said something like “We will investigate this case and then nobody do nothing and you lose you money because they will do nothing to solve the case”

Maybe im lucky. I received multiple sweatpants and other clothes without problems. Swift delivery. Clothes have good quality also.

Ordered 2 sunglasses, one of them was a completely different type of sunglasses and the other one had a different color. If you order something you expect it to be correct! Amateurs.

Twice I received faulty, dirty, torn clothes at full price. I still wanted to keep one of the dresses (it would have been my wedding dress), but the customer service simply ignored my request, and my opinion was deleted from the website.

I've ordered from this website numerous times and I've never had any issues receiving my package on time or returning it and getting my money back.

I noticed that there are a lot of bad reviews for this website but I really don't understand how...
Could I just be lucky?

bunch of scammers! purchased a bag, paid 66.90 euro for it, and they say they never received the money. for a confirmation i need to visit the bank get a signature + stamp. this is absurd i showed already my transaction

and everyday i get the same message from you people choke in the 66.90 euro what a service you people give!

In general I think the shop is overpriced. But ok, everyone has the right to charge the price they want. What's awful is their customer service. Like beyond incompetent agents. Everytime you call you get a different answer. Their processes are archaic as well. My order was delivered to someone else, and I've been struggling to get the money back for a month now! Even though I alerted them the item was shipped to the wrong address but they're helpless to change.

I have been waiting for a refund, they send an email saying ‘you can expect the refund in 5 days’ and then nothing happens.
Decided to call Support, but Support doesn’t speak ENG, they hang up twice, maybe they don’t realise that lots of people use Zalando, not only Dutch speakers.
This was the first time using Zalando, I would not use it again, really disappointed.

Terrible customer service.
They remove clothing out of your cart without notification and when you have to do two shipments with additional costs they do not want to reimburse you.
Nice clothing, nice webshop, but the worst customer service I have ever experienced.