Zalando Reviews 

Save your time, avoid headaches and save your money , it is not worth it. Zalando in the Netherlands is a nightmare and dishonest company.
1. I did order items and return them, they split the refund in what they say 2 payments ( when I only made one payment for the entire order). After multiple back and forth with unskilled customer services who continued to tell me they refund the amount yet the amount never was effectively refund. They even gave me a number which my bank said they did not understand what it was. So real scam but because I was so busy I wanted to give another try, while trying to figure out when they would refund me hundreds of euro.
2. I ordered big items ( designer shoes, etc…) they never arrived. They gave me a DHL number which I had to track and DHL clarified it was not my job to investigate since I am not their client and they should do so . After 8 emails asking me repeatedly the same questions and after 15 days they sent me a form to fill out the same information that was provided by email. Then they said they could not refund me because some numbers were missing, then they sent another email saying that since I received 1 item I should mention it . Then they said there was one cross that was erased and they could not accept the form. Otherwise they want to exhaust any possible reason to retain your money. When I checked on their website the items I ordered most of them are no longer available. So there might be something dishonest. I also have camera on my building they never delivered anything in my house. This is concerning ad this company is holding honest people money and cash for some dishonest reason. This has to stop. Now I need to file a claim with my bank.

You place and order and pay, the money leaves your account, nothing for a week. Then nothing. No item nothing, contact customer services and they issue refund in another week! So 2 weeks no product, gave them a free 2 week loan of my money. Imagine millions they get of free cash? Make money off the interest then return to the customers. Illegal and unethical, reported to government trade organisation. Stay away from this company at all costs.

Avoid ordering from Zalando. I retuned 2 items that were on the same box, and 1 item was processed, while 1 item is "missing" according to them. Support doesn't provide a solution, and they say they cannot offer a refund for EVERY item we return.
If you are struggling as a company, don't expect to just keep people's money.

Very unclear app, they have an option to pay 14 days later but there is no way to check what has been paid what has been returned and is still open. I made a bunch of orders at the same time as I didn’t know what sizes I wanted. I returned most but it did not show in the app. As I didn’t know the exact amount that needed to be paid it was escalated to a debt collection agency. When I asked to make a complaint with the zalando they had no explanation and said they do not take complaints when I asked why the customer service agent close the chat on me.

Terrible, terrible customer service. I had a problem with the payment option and contacted Zalando to check why I cannot check out, the customer service person just said they cannot help me and gave me a lame coupon code, and automatically closed the chat. I was so shocked to experience this after shopping since 2014 on Zalando, 9 years. It baffles me because if I cannot shop, what am I supposed to do with a coupon code? I will no longer shop there and I truly wish that everyone who has a bad experience with them would just stop shopping so it hurts the only thing they care about their pockets. Because clearly, they don't care about anything else. But sadly, I didn't expect anything else from a billion-making company. Sad how this world has turned. Making billions and don't even care to invest in costumer service.

I had a very good experience. Ordered many dresses. They arrived fast and all looked like their pictures and decent qualities. I picked the one I liked and returned the rest. Easy return and got my money back

Usually Zalando is great, but this time DHL was supposed to deliver the package but nothing arrived. DHL is unreachable so now I simply lost €140. So far for German reliability.

Refuses to refund money for a 130 euro item, saying I have worn it and damaged it. How is that possible when I have only tried it on and put it right back into the bag? It still had all labels. There has been no discussion, they just refuse to pay me back. First they said it had stains, now that it's torn... clearly, I have no rights here. All very shady because I know very well I've done nothing with the item.

Ridiculous also considering their items come in flimsy packaging and not always nicely folded (clearly tried on before). Perhaps something happened during transport or there has been a mistake? In their eyes I alone am responsible for the costs. Going to take legal steps, this is not just about the money, I find especially the injustice like a slap in the face.

Upadate: After some more emailing, Zalando has agreed to refund me! Still not a nice experience, but I am happy with the outcome. The issue may have been the designer who just tried to keep my money…

Terrible service with a disappointed customer service

Horrible Service, lying with express delivery time

Very bad service and very bad costumer service, i had a problem with my delivery and they didn’t care at all.
Personal advice do not choose this company for your online purchases.

Delivery lost and not refunded, very poor customer service.

AVOID.

It used to be a great service, then suddenly they only accept credit card without explanation.
My returns have not been processed by them and i am talking to the 5th agent and still no help. They will say, it's a pity it must be really frustrating for you but this is no substantial help.

I found it easy to order and to pay with iDeal.

The shoes arrived in a couple of days, delivered by PostNL.

Very good experience.

I did an order with 4 items but I only received 1 of the items. I asked zalando about this situation and they said that all items are in the same box……. What is not true because I only received one box with a pair of shoes. They said that they did an internal investigation and that was everything was placed on the same box… it was not! They said that will not answer to email replies and they close the chat when I try to open a new one.

Such a weird experience with Zalando, i have returned two items that i have bought and now they claim that the products were not in the package i have sent. This is just the most horrible experience that I have ever had. They are simply stealing my money. They are asking for proof that I have returned the items. How can I prove it as a client other than just shipping the items back to them with the return tracking code?

Everything is a joy when shopping at Zalando! Variety of products, often & big discounts, customer service is top and available until 10pm (!!) and return is the easiest thing ever. The packaging is great always including the return label and both works with DHL and postNL for free for more than 30 days return policy ! Never had a problem and if I did the customer service had an instant solution

Useless customer service. All they can do is tell you stuff you can find yourself in 2 clicks. No action possible to help the clients, worst cs experience in a while.

I don't know where to start. I ordered some things from Zalando.nl on 10.01.2023. And I'm still asking for an updated invoice where all the things I ordered back in January should be listed on one invoice. I'm still missing an invoice for 4 things (or something) I got a long time ago, but they say this is difficult for them to get from their suppliers. I have sent several emails and they just send the same invoices every time, even when I request two invoices for products I have not yet received an invoice for. I'm not sure if they read the email or just automatically reply as they did the previous email. I just don't understand how difficult it can be to send me an invoice for all the products I have PAID for and received, it should be easy for them to have this in order. Are there no laws or regulations for sending invoices to your customers? I am so sick of sending you emails and I am sick of you always sending me the same invoice that I have received 5 times now! I want the invoice I don't have yet and the things I paid for in January. OH MY GOD. So frustrating. At the same time, I don't understand why they can't send me an invoice, where everything is collected? For me as a customer, this makes it much easier to deal with, especially when there were things that I didn't get that I ordered. I am unsure whether I have paid more than what I have received goods for. It becomes difficult for me to control, when I neither receive an invoice for everything I have bought and paid for. Seems like trickery and a way to escape, in that they don't respond to inquiries. Very bad customer service.

This company blocked my account and now asked me to only register with a different email. Solve your issue and get a better customer service. I don't recommend this website.