Their awful packaging for international delivery meant 50% of items arrived broken. 3 day window of return is ridiculous as means there is no time to send back. all this after paying import duty... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A glitch in their checkout system meant I ended up with the wrong order. They have refused to take any responsibility for the error. Customer service is appalling. Their delivery fee are also dispropo... See more
SCAM – Goods Never Sent and No Refund Issued I placed an order worth £1,000 and never received the goods. Despite multiple attempts to contact the company, they have neither shipped the items nor... See more
Website difficult to navigate. Nobody stocks their stuff so one pays an extortionate amount of shipping fees. Payment methods are from pre-internet and admin heavy - or if one opts to pay via card... See more
1.5
Bad
55 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointing customer service
We bought the “Ribbon” lamp that broke while dismantling one of the two rings. Dismantling is delicate procedure where a small iron plate needs to be pressed and the porcelain ring removed to be able to add the wiring. Although our electrician did it the correct way, one of the rings just wouldn’t come loose and cracked. Despite sending pictures and filling in the online contact form our claim was rather rudely rejected saying it was our electricians mistake. That’s where it ended… no way to call them or reach Zangra per email. No option to send the product back. €44,- spend in vain.
March 19, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.