Zanussi Reviews 

As other reveiwers have said, 1 star for Zanussi is way too high. My real score? MINUS ZERO. I have been in correspondance with Zanussi for 14 months now concerning damage caused by one of their incompetent engineers. After 14 months of painful negotiation, endless unanswered emails, repeated interrogation, feigned ignorance from Zanussi of the case and so on, I was finally offered £65 compensation for my inconvenience which was woefully inadequate, but I reluctantly accepted that figure as I was desperate by now for closure. And guess what? I told them I would accept that amount and gave my bank details....and then back to the typical endless Zanussi silence. I email, I telephone. Just more fobbing off. PLEASE avoid this company. They have no regard for their customers. None. ABYSMAL customer service. HORRENDOUS. Avoid. Avoid. Avoid.

Absolutely appalling company, bought a pyrolitic oven as part of a wren kitchen, 2 yrs later its rotten, actual hole in back plate of the oven, called customer service and they don’t want to know, said it’s down to wren, no wonder they do t deal with them anymore!! So now having to fork out for a new oven just before Christmas and it certainly won’t be a zanussi !!!!

Our built in microwave lasted all of 5 year of very light domestic use before dying. Why does everything you buy nowadays seemingly have built in obsolescence?

If ithere was zero stars it would be.
Service visit was arranged to repair gas oven. First engineer reported that there was no fault on the oven. Same evening the oven faulted. Another repair visit was requested but they decided to send a non-trained gas engineer to a gas cooker. I had to re-arrange visit and that was going to be another six days, I got fed up with the poor customer service and obtained a full refund.

I’d give 0 if possible. Review:
I bought this Zanussi oven through Wren Kitchens, and it was supplied with a hole in the back of the cavity. From the start, it couldn’t cook properly and was installed close to cupboards and electrics — a clear safety risk.

When Wren sent photographs to Zanussi/AEG, I was repeatedly told it was “cosmetic damage” and even accused of causing it with cleaning products. These conclusions were made from photographs alone, without a single in-person inspection.

When an engineer finally attended, he pushed a screwdriver straight through the hole and told me not to use the oven because it was unsafe. Even then, Zanussi and AEG continued to deny the existence of any defect, blaming the customer instead of taking responsibility.

This isn’t just poor service — it’s hypocrisy and gaslighting. It was one of the worst experiences I’ve ever had on the telephone: being spoken to as though I was dishonest or delusional, while standing in front of a clearly unsafe product. My partner and the engineer both witnessed the same thing, yet Zanussi insisted it wasn’t real.

It’s like them saying, “we don’t want to fix it, so we’ve decided it doesn’t count.” That level of denial from a manufacturer is indefensible.

I understand that faults can occur — no brand is perfect. What matters is integrity in how they’re handled. In this case, there was none. I am now paying for an independent report at my own cost to prove what should have been obvious from day one.

This situation could easily have become dangerous, and had it done so, my home insurance could have been voided. A hole in the back of an oven next to cupboards and wiring is not “cosmetic.” It’s a serious manufacturing failure, and denying it is unforgivable.

The worst gas cooker I’ve had. Can’t light the hob. Then it goes out after 5 minutes. Same with the grill. Stupid safety feature to supposedly stop children cooking their dinner.

Bought a Zanussi combination microwave ZVENW6X1 with our Wren Kitchen 2023. Looks pretty good & matches our oven. That's the positive.
Controls feel basic & cheep. Instructions are poor. Has to be reset for every simple function. You have to switch power off & on to change clock settings!.Default micro setting is 600w & 4mins ( never used this once). Most infuriating is the Finished alarm which beeps Continuously until its switched off or opened!!!. Why? When it's completed your setting a single beep or bell is all that's required. I contacted Zanussi early after discovering this & they offered no solutions! & in general were very unhelpful!. NO MORE ZANUSSI FOR US

I had to get my washing machine repaired. They have "fixed price repair" scheme on their website . However, when it came to actual repairing, they said that the parts was no more available and I just lost a bulk of my money for getting repaired nothing.

Ceramic hob ZHRN643K cause explosion to glass dish and burned the floor, lucky we were ok as of debris, heating spot switched on by itself, this was reported earlier and attempted to fix ineffectively, this equipment is dangerous!

Faulty microwave that nearly caused a fire. Phoned customer service only to be told it's out of warranty by a month. Not interested. Microwave sparked and smoked. Saw it straight away so prevented fire. No duty of care to check what has caused the problem in case its a wider issue. Complaint raised by email today. Not expecting a response or any effort to resolve it. The microwave was part of a kitchen installation, wished we'd had the option to choose another brand. Will never buy a Zanussi appliance again.

Rubbish quality.
I used z716wt83bi just 16months and the dryer function is out of order.
This company set the timer is really accurate, on time warranty expired and out of order and ask for the money for fixing.

Shame I couldn't give it zero stars. Products and customer services are absolutely shocking. CS rep asked me about 8 questions to confirm ID then emailed me later using the wrong name! Don't care about customer issues when you do finally get through to somebody on the phone. Never ever buy Zanussi.

Contacted customer service at Zanussi to get installation guide for integrated dishwasher model ZDLN1511, door panel was loose and needed tightening. Website had user manual only. Zanussi said they don't provide installation instructions contact retailer or installer. Don't know the retailer, dishwasher was in house when purchased. I don't need to call out an installer to tighten door, although think issue is with plastic insert on the appliance. What a ridiculous situation, why isn't install guide available, hardly a technical secret.

Bought a Zanussi gas hob as part of a kitchen supply and fit through Wickes a few years ago, suddenly three weeks ago, without any warning the glass hob exploded into thousands of shards across the kitchen and hallway, damaging kitchen doors, the floor and myself cutting my legs whilst stood nearly 2 metres away! We were lucky no one was more seriously injured as the glass embedded itself into doors on the opposite side of the kitchen.

Clearly after a few years of usage the glass is not good at handling the changes in heat and pressure and explodes violently. After searching online I have found numerous cases of the same with model ZGGN755K.

Such poor quality really disappointing. New build property 2 years old after a few month of hardly any use the tumble dryer/washer heater gave up. I have been getting by with the dishwasher for 2 years but the clips to the plaster sprayer broke months or a year ago now today the whole sprayer is so flimsy I have to buy new replacement . I would never buy zanussi there cheap plastic products and take no pride in reliability of their products

We had a Zanussi integrated fridge/freezer fitted in our kitchen in the new build house we bought. This was the only brand the builders used so I had no option.

I asked if the item was self defrosting and told it was. On moving in I could tell with about 4 weeks the freezer section was not but the fridge section was, which is very strange.

Bellway the house builder would do nothing about it. So every couple of months I have to go through the chore of defrosting the freezer otherwise it gets to the point where the drawers are difficult to move.

My last f/f purchased from John Lewis lasted 25 years, defrosted itself and never ever went wrong but sadly had to leave in the property I moved from.

Why did Zanussi build one half defrosting and the other half not, crazy. I would definitely not recommend this item.

I am a Zanussi customer in Egypt , I experienced very bad customer service. I asked for Zanussi maintenance visit yesterday, I got an appointment from 11-3 pm. So I left my work and waited till 2 pm and no one came , I called call center and they confirmed that their representative was on his way to me . At 2:05 pm , I received whats app message from Zanussi telling me that my appointment will be postponed to today without saying sorry or mentioning any reasons.
This way of ignoring customers and not considering them is disappointing.

My Zanussi washer dryer had a concealed leak which caused damage to my flooring. It was identified by an Zanussi appointed engineer that there was an internal fault and was advised to make a complaint to Zanussi directly. Further inspection revealed the leak had caused severe damage to my underfloor heating resulting in nearly £10K worth of repair work in total. I sent numerous written complaints via email to Zanussi regarding the internal fault, on the rare occasion they did respond, they gave me a one liner on how they were not prepared to take this further, thus not addressing any aspect of my complaint. This was hugely frustrating and extremely costly. Customer service is shocking - I would never buy another Zanussi product again.

Well I have a 10-year-old gas cooker recently I’ve had two callouts on this appliance the first one young man came out to my home and stated that I have rats that’s why the bottom of the oven underneath is spent but did nothing about it. He also went on to claim that when I’m cooking anything in the oven that I need to cook on a low setting then he went on to talk about the back burner which was showing orange flames and and continue with derogatory comments. The next one that came out was supposed to be a senior engineer again he was talking about my sister the cause of what happened there and got three big cats so I don’t have in my house then he went on about the back burner now he said that the back burner is showing orange flames is that due to dust? Remember the price is used on a daily basis but it has dust. Haven’t looked at reviews and saw that somebody had a similar problem and I’m really glad to know that I’m not alone and that the orange frames is showing that there’s oxygen which my opinion doesn’t sound very good. I have a really hard time with the insurance company domestic general to every month Pain subsidiary but yet so because of these companies called rapid response they’re absolutely useless. I don’t know where to get there from that could come into peoples home. I’d be disrespectful so yes I’m not happy and I would never give domestic and general all that company called rapid response absolutely ridiculous now becoming a money making industry. I don’t care about the customers you pay out for applies to seeking help, but yet still they are making these comments. I wait for your response.

Both my microwave and oven (integrated) died at under two years old, just out of warranty. Avoid this company like the plague.